Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 44%48+21Reliability 19%20+3.7Value 13%2+0.3Momentum 10%99+9.9Track record 9%27+2.4Accountability 6%93+5.8Experts Score= 43Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCOREPremier Pools
Richland, WA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 35 pool & spa services · 4.5★ from 51 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Premier Pools is better than 48% of pool & spa services.C
48
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Premier Pools is better than 20% of pool & spa services.D
20
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Premier Pools is better than —% of pool & spa services.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Premier Pools is better than 2% of pool & spa services.F
2
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Premier Pools is better than 99% of pool & spa services.A
99
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Premier Pools is better than 27% of pool & spa services.D
27
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Premier Pools is better than 93% of pool & spa services.A
93
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Premier Pools for swimming pool salt system repair
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 14%Reasonable 71%Overpriced 14%Not sure 0%
Jobs customers hired them for
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