Google reviewers rate the facility 4.9 out of 5 based on 90 reviews, with the owner responding to 64 percent of comments. Families frequently praise the attentive staff, open communication, and smooth transition processes, noting that residents enjoy the well-maintained grounds, dining options, and varied activities. The physical environment is described as safe, clean, and welcoming, with apartments suitable for independent and assisted living needs. Most feedback highlights the kindness and professionalism of the team, while one reviewer noted that service quality has improved significantly compared to earlier years.
Google rating: 4.9 out of 5 from 90 reviews (92% five-star).
Reviews on this page: 90 Google reviews (80 with written comments, 2 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: June 16, 2026.
Service: Memory Care Facility serving Sparks, Nevada.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
90 reviews on Google
5★83
4★7
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is exceptional -- attentive, knowledgeable, outgoing, and flexible in responding to individual preferences and needs.”
“I work for a hospice agency and always will recommend Five Star to families when looking for placement for their loved ones.”
“We are comforted by the kindness and attention to detail when choosing a residence for our Mother.”
“His turn around time was quick and always accurate.”
“Communication has always been key for me and Jerry's communication I feel always goes above and beyond.”
“Being realistic and honest is everything perfect all the time?”
“I would highly recommend Five Star Premier Residences to anyone looking for senior Luxury Living at an affordable price!”
People customers mention
Star18 reviews
Jerry5 reviews
Mom5 reviews
Dad4 reviews
Living4 reviews
Mother3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Joanie4 reviewsiTotal number of Google reviews Joanie has written across all businesses on Google Maps, not just this one.
After exploring other options in the Reno/Sparks area, we decided to move to Premier Residences. It was an easy decision.
As we approached the entrance on our first visit, residents greeted us with smiling faces. We asked how they liked living here, and every one of them gave the same enthusiastic answer: “We love it here.” Now we do too.
The staff is exceptional -- attentive, knowledgeable, outgoing, and flexible in responding to individual preferences and needs. Their friendliness creates such a welcoming atmosphere that they almost seem like residents themselves.
The amenities and daily activities speak for themselves and exceed those of other places we visited. When we moved in, we were pleasantly surprised to find that our apartment had been renovated -- as they do for all new residents. The building itself has an open, airy, modern design, with beautiful art throughout the common areas.
The location is another major plus. We enjoy the excellent restaurants, downtown events, shopping, walking opportunities nearby and along the Truckee, and the close proximity to both the beautifully renovated Moana Springs pool and the duplicate bridge center, which are important to us.
The residents are active, interesting, and come from diverse backgrounds. Bottom line: we know we made the right decision in moving here. Joanie and Rob
Price assessment: Reasonable price
Response from the owner · 6 months ago
What a fantastic review, Joanie! Thank you for taking the time to share your positive experience with Premier Residences of Reno. We truly appreciate your feedback and are so happy you're pleased!
Sarah McCallumLocal Guide · 40 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Premiere Residences of Reno has been nothing short of amazing for my Aunt since she moved here last month. She has never lived anywhere outside of her hometown in Massachusetts in her entire life and she is in her late 60s. Thank you to Jerry and his incredible staff for patiently working to help make this transition a graceful process for her. We are very happy with the facility, amenities and everyone who works diligently to make it such a wonderful residence!
Response from the owner · 6 months ago
We're thrilled you had such a positive experience, Sarah! Your fantastic review truly brightens our day here at Premier Residences of Reno. We're dedicated to providing exceptional care and a welcoming home.
Karen H2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Moving my very independent 94 year old father to be closer to family here in Reno I thought was going to be very difficult. From the first exploratory visit to Premier Residences of Reno to now was made so incredibly easy and stress free. Jerry Johnson basically held my hand during the entire process, from providing an apartment that would fit my father's needs perfectly to answering my numerous questions. His turn around time was quick and always accurate. Communication has always been key for me and Jerry's communication I feel always goes above and beyond. The entire staff is incredibly friendly and always willing to help and call my father by name. The wait staff at the restaurant has been so friendly and always have smiles when greeting us. The food is very tasty and a wonderful variety. My father is thrilled with the daily fitness classes and the other activities they have to offer. All in all we cannot be more thrilled that we choose Premier Residences of Reno to start his "new" life here in Reno.
Price assessment: Reasonable price
Response from the owner · 9 months ago
It’s our pleasure having your loved one as part of our community. We believe in treating our residents like family. Thank you for your feedback.
Melissa Braun8 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I would definitely have my Dad come here if he were still with us, the care here is amazing! The staff is so caring.
Response from the owner · a year ago
Melissa, we’re truly honored to hear that you would have chosen our community for your dad. Our team is dedicated to providing compassionate care, and we appreciate you recognizing all their efforts.
Robert TowneLocal Guide · 19 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Great staff throughout but Melissa really stood out to me with her kindness. I'd recommend Five Star senior living to anyone looking for a quality community.
Price assessment: Great price
Response from the owner · a year ago
Dear Robert, thank you for taking the time to share your feedback. We’re so glad to hear that our entire team has made such a positive impact on your experience, and we appreciate both your recommendation and your special recognition for Melissa.
UnclePete 30002 reviewsiTotal number of Google reviews UnclePete has written across all businesses on Google Maps, not just this one.
Phenomenal care towards the elderly. The scenery is great. I couldnt ask for my mother to be at a better place. 10/10
Response from the owner · a year ago
Thank you for your kind words! We’re so glad to hear that both the care and the surroundings have made such a positive impression. Knowing your mother feels at home here means the world to us.
Detested Monster1 reviewiTotal number of Google reviews Detested has written across all businesses on Google Maps, not just this one.
Beautiful location and well maintained with kind and attentive staff, could not have asked for better.
Response from the owner · a year ago
We appreciate your review! Our team works hard to keep the community beautiful and welcoming, and it’s wonderful to know that warmth and attention came through in your experience.
Belle BLocal Guide · 19 reviewsiTotal number of Google reviews Belle has written across all businesses on Google Maps, not just this one.
We are comforted by the kindness and attention to detail when choosing a residence for our Mother. Thank you Yvette and 5 Star for going the extra mile. You truly are appreciated.
Price assessment: Reasonable price
Response from the owner · a year ago
Dear Belle, we’re honored by your trust and so grateful for your thoughtful words. Yvette and the rest of our team are committed to going above and beyond—it means so much to be part of your family’s journey.
Vickie Wakefield5 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
