Customers frequently highlight the thoroughness of carpet, rug, and upholstery cleaning, along with effective pet odor and stain removal. Recurring themes include punctual arrivals, clear communication regarding estimated times, fair pricing, and technicians who demonstrate extensive knowledge about floor care and maintenance. While most reviews praise the friendly and professional nature of the staff, a small number of lower-rated experiences cite instances of missed appointments or dissatisfaction with the visible results of the cleaning service.
Google rating: 5.0 out of 5 from 593 reviews (98% five-star).
Reviews on this page: 593 Google reviews (408 with written comments, 4 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: November 2, 2026.
Service: Carpet Cleaning serving Charlotte, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
593 Google reviews we collected
5.0of 5
5 stars58298%
4 stars71%
3 stars10%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 408 written reviews
99%praise
Praise84299%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23027%
Quality & results22426%
Speed & response14317%
Would recommend12815%
Communication556%
Price & value476%
Honesty & trust202%
What customers talk about
We read 408 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My technician,Justin is friendly and really knows about carpets and is very skilled at cleaning them.”
“Very unprofessional and a large waste of time.”
“Prestige Chem Dry does a fantastic job on my carpets, I’ve used them for years.”
“Arrived on time, charged what they quoted, and did an excellent job including some stain removal.”
“I always have a great experience and I highly recommend them.”
“Will not use anyone else but Prestige after my experience yesterday.”
“Ryan did a great job explaining our options a a treating our dog’s angry dog urine problem.”
“Prestige not only completely handle the pet mess, but they cleaned all carpets for a great price.”
“He always takes the time to explain things and answer questions, which really makes you feel like you can trust them.”
People customers mention
Justin20 reviews
Carolyn13 reviews
Ryan10 reviews
Dwight9 reviews
Rick5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Prestige Chem Dry does a fantastic job on my carpets, I’ve used them for years. My technician,Justin is friendly and really knows about carpets and is very skilled at cleaning them. I always have a great experience and I highly recommend them. I’ve used a lot of other carpet companies over the years and this one is the best!!
Price assessment: Reasonable price
Price: $200–250
Positive: Punctuality, Quality, Professionalism
Services: General carpet cleaning
Response from the owner · a week ago
Thank you, Sarah. This made our day! So glad you’ve had great experiences with us over the years. I’ll let Justin know, he’ll be thrilled. Thanks for the recommendation, and see you next time!
Katie Jamieson2 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Have used Prestige Chem Dry for carpet cleaning for many years. Most recently, they cleaned 2 rooms of wall-to-wall and 3 area rugs in our home. Quality and service were excellent. The rugs all looked fantastic. They are very knowledgeable on all aspects of carpet cleaning, repair and maintenance. Would highly recommend.
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · a week ago
Thanks so much for the kind review and for being a customer for so many years! We’re thrilled the carpets and rugs turned out great. Don’t hesitate to reach out anytime you need help with cleaning, repairs, or maintenance. We appreciate the recommendation!
denise hammond6 reviewsiTotal number of Google reviews denise has written across all businesses on Google Maps, not just this one.
Ryan did a great job explaining our options a a treating our dog’s angry dog urine problem.
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 weeks ago
Thank you, Benjamin! We are grateful that you took the time to leave a review and the we were aptly able to address the urine issues with your carpets. Say "Hi" to Fido. 😁
Samantha SandersonLocal Guide · 16 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
I reached out to prestige in August after I made my pets accident worse by trying to self clean. Prestige not only completely handle the pet mess, but they cleaned all carpets for a great price. Our tech was knowledgeable and took great care of our carpets. Will absolutely be calling again for future cleanings! We’re looking brand new!
Price assessment: Great price
Price: $400–450
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 weeks ago
Thank you, Samantha, for the wonderful review! We’re so happy we could handle the pet mess and get your carpets looking brand new. We’ll let our tech know their hard work was appreciated. We can’t wait to help again in the future!
heather f8 reviewsiTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
ryan arrived within our scheduled time frame and got right to work. he did a very thorough job on my bedroom carpet. the deodorizer he used for pet smells from my 4 cats leant a nice scent to my house. he’s also helping me with a cat urine issues on a velvet couch. ryan is friendly and kind and good at his job!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a year ago
Thank you for sharing your positive experience with Dwight! We are glad he arrived on time, did a thorough job on your carpets and rugs, and left your home smelling fresh with the deodorizer. Your feedback highlights his professionalism and dedication and we appreciate you taking the time to leave your review.
Michael TennantLocal Guide · 19 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent job once again by Prestige. Ryan took the time needed to get my carpets in shape. Thank You!
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for this glowing review, Mike. :) Glad to hear that Ryan was careful and worked hard to restore your carpets. We look forward always to serving you!
Kathryn Samuelson7 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Justin is great! Polite, professional and knowledgeable. This was the 2nd time getting rugs cleaned. Again, another wonderful experience. Thank you!!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much, Kathryn! We’re thrilled to hear you had another wonderful experience with Justin and our team at Prestige Chem-Dry. Your kind words and continued trust mean a lot to us. We look forward to serving you again!
