Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts
Google reviewers rate Prestige Limousine Service 4.9 out of 5 based on 617 reviews, with the owner responding to only 3% of feedback. Customers frequently praise punctuality, professional drivers, clean vehicles, and helpful communication for events like proms, games, and airport transfers. However, low-star reviews highlight recurring issues with vehicle mechanical failures, inflexible policies, payment processing errors, and aggressive management conduct during disputes.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 444 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The driver (Fred) could not have been more courteous, helpful or professional.”
“When we asked for a refund the owner was very unprofessional and would not even pay us back for the ubers we had to buy to get us home.”
“Bobby was professional and helpful and thoughtful and on time.”
“I was delayed by six hours and returned to the BHM airport 2 am.”
“Highly recommend and have shared your business name with several others”
“I highly recommend you use a different company.”
“We had a great experience in our driver Keith was fabulous.”
“Very positive experience booking and very punctual and reliable car service.”
“Great communication and the driver was very friendly and prompt.”
“They were punctual, very friendly driver and competitive pricing.”
praise complaint · found by our text analysis, Google review wording unchanged.
The driver (Fred) could not have been more courteous, helpful or professional. As a female traveling alone from Tuscaloosa to Birmingham, his skilled driving and lovely manners produced a very safe environment. Highly recommend and have shared your business name with several others
Fantastic experience! Would recommend them in a heartbeat!
Bobby was our driver to Tuscaloosa and back for a night game. We rode in a new sprinter van that was so festive and fun! It had a cooler with ice and waters (and we had room to bring our own as well), colorful lights, and we controlled the temperature and music. Bobby was professional and helpful and thoughtful and on time. This was my second experience with Prestige, and it was just as exceptional as the first. The entire trip was easy and worry-free. This company is the best!
Everything was exceptional with the service we received. The driver Ced was on time to pick us up and drive us to an Alabama football game. He dropped us off close to the stadium, and was waiting for us at the predetermined location afterwards. He was courteous and professional, and we couldn't have asked for a better experience. We will definitely use Prestige in the future. I highly recommend them to anyone.
He was great!! Was ready to go right when we walked outside the airport to take us and was 10 mintues early when we needed to depart!!
Thanks so much for your kind words. Isn't it nice to get off the plane and have someone waiting to take you where you need to go? You can't beat that. We'll see you next time.
The experience with Prestige was great. They helped me with multiple reservation changes, the car was on time and clean. And our driver was the BEST! My daughter and her friends had the best time. Thank you!
We're so glad your daughter and her friends had so much fun. We aim to please. Call us anytime you want to make some great memories.
LaMichael was wonderful. I always use Prestige & they are great. I’ve never been disappointed.
Thanks so much for your kind words. We appreciate your business and I will pass your praise on to LaMichael. Thanks again and we'll see you next time.
They did amazing and helped to make my mom’s birthday party Something truly special and memorable!! Customer service was amazing by Keith❤️
Thanks so much for your kind words. Keith is a great driver! The best part of our job is making memories. Tell your mom happy birthday from all of us.
Mack was absolutely fantastic good conversation couldn't ask for better service
Mack is one of the Best! Thanks for traveling with Prestige and we'll see you next time.
Did not disappoint lowkey tuff
Thanks for the kind words, Lenny and for riding with Prestige Limo.
Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts