Google reviewers rate Preston Family Air Duct Cleaning 4.9 out of 5 based on 153 reviews. Customers frequently praise the team for punctuality, clear communication, and thorough cleaning of air ducts and dryer vents, often noting fair pricing and the use of before-and-after photos. One critical review alleges the company operates as a call center that outsources work to third-party technicians, making it difficult to resolve issues with management. The business owner has not replied to any customer reviews.
Google rating: 4.9 out of 5 from 153 reviews (90% five-star).
Reviews on this page: 153 Google reviews (145 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 25, 2026.
Service: Air Duct Cleaning Service serving Austin, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
153 Google reviews we collected
4.9of 5
5 stars13790%
4 stars1510%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
99%praise
Praise51499%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11522%
Quality & results9719%
Speed & response9017%
Would recommend7314%
Communication6613%
Price & value448%
Honesty & trust336%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole process was clear, professional, and focused on improving indoor air quality and airflow.”
“That extra communication really showed great customer care and attention to detail.”
“Randall and his son arrived right on time and walked me through each step of the air duct cleaning service.”
“Excellent job, and I would gladly recommend them for dryer vent and air duct cleaning services.”
“They explained what they found, handled the work efficiently, and made the whole process easy.”
“The price was very fair and absolutely worth it for the quality of service.”
“…out getting your air ducts cleaned because you're worried about being overcharged, you don't have to stress with Preston Family Air Duct Cleaning.…”
“He was friendly, honest, and easy to talk to, and the whole air duct cleaning service felt smooth and stress-free from start to finish.”
People customers mention
Benjamin11 reviews
Jacob9 reviews
Randall6 reviews
Zachary5 reviews
Clinton5 reviews
Maximus4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Preston Family Air Duct Cleaning is a family-owned and operated business. Randall and his son arrived right on time and walked me through each step of the air duct cleaning service. They shared photos of the dust, dirt, and debris that had built up inside the vents of my older home, which really helped me see the difference before and after the work. When the job was done, they also showed me what their powerful vacuum had pulled from the duct system and filter area. The whole process was clear, professional, and focused on improving indoor air quality and airflow. Randall even came back the next day to help when I heard a rattling sound in the ductwork, and it turned out to be just the wrapper from the air filter I had changed. I highly recommend their duct cleaning service.
Price assessment: Great price
Services: A/C system maintenance, HVAC duct & vent repair
sabrina nielsenLocal Guide · 6 reviewsiTotal number of Google reviews sabrina has written across all businesses on Google Maps, not just this one.
I needed same-day help with a dryer vent issue after another repair person stopped by briefly and could not fix the problem. I was advised that a proper dryer vent cleaning was needed, and the service quickly took care of it.
The team was professional, fast, and very knowledgeable about airflow, vent blockages, and safe dryer exhaust cleaning. They explained what they found, handled the work efficiently, and made the whole process easy.
Benjamin also followed up afterward to go over the results and make sure I was happy with the service. That extra communication really showed great customer care and attention to detail.
I plan to schedule them again soon for a full air duct cleaning after some home improvements. Excellent job, and I would gladly recommend them for dryer vent and air duct cleaning services.
Price assessment: Great price
Services: HVAC duct & vent repair
Braxton Hardin5 reviewsiTotal number of Google reviews Braxton has written across all businesses on Google Maps, not just this one.
We were very pleased with the whole air duct cleaning and dryer vent service process from start to finish.
Kyle carefully checked a tough dryer duct repair issue and handled it in a smart, efficient way. He explained the problem clearly, improved the airflow, and made sure the vent line was working the way it should.
The work was completed with great attention to detail, and the results were excellent. Everything felt cleaner, safer, and more efficient after the service.
Scheduling the initial service call was also easy and smooth. The team was polite, responsive, and professional, and the appointment process worked out perfectly.
Overall, it was a very positive experience. We would gladly recommend this service to anyone needing air duct cleaning, dryer vent repair, or better ventilation in their home.
Price assessment: Reasonable price
Services: A/C system maintenance, A/C system repair
Tammy Maxwell2 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Preston Family Air Duct Cleaning was very professional from the first phone call to the finished air duct service. The receptionist was helpful, and Zachary and Benjamin arrived on time, were friendly, and made sure the vents and ductwork were thoroughly cleaned and sanitized. They explained the process clearly and helped improve the airflow in the house, which is especially important in Austin with the hot weather and heavy AC use. I would definitely recommend them for air duct cleaning and vent service because they did a great job and made everything easy.
Price assessment: Reasonable price
Services: HVAC duct & vent repair
Paige Cooper6 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
We were very impressed with the air duct cleaning service. Benjamin did a careful, thorough job and left the house even cleaner than it was before. He listened closely to what we wanted, explained the ductwork process clearly, and made helpful recommendations that made sense for our home.
In addition to cleaning the air ducts, he helped improve our airflow, which had been an issue for a long time, especially with the Texas heat. The whole service felt professional and detailed, and we are very happy with the results. We would definitely highly recommend this company.
Price assessment: Reasonable price
Services: Heating system repair
Melanie Perkins1 reviewiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
We really appreciate Maximus and Kyle. They were professional, polite, and very thorough during our air duct cleaning service. They took the time to explain the ductwork, shared helpful tips for keeping airflow strong in the Texas heat, and made sure everything was clean and running better before they left. The whole process was smooth, and we highly recommend this air duct cleaning service in Austin.
Price assessment: Great price
Services: Heating system repair
Carson Crane2 reviewsiTotal number of Google reviews Carson has written across all businesses on Google Maps, not just this one.
benjamin was professional, skilled, and went the extra mile to find the right solution for our dryer vent and air duct issue. other air duct cleaning companies came out before him, but they were not close to his level of knowledge or the quality of his equipment. he explained the airflow problem in simple terms, cleaned the vent line thoroughly, and made sure everything was working safely and efficiently before leaving.
i would highly recommend benjamin to my family and friends. going forward, i plan to schedule regular annual maintenance for our dryer vent and air ducts because the service gave us real peace of mind. my wife and i felt much better knowing the system was cleaned properly and that lint buildup and poor ventilation were addressed.
benjamin also returned for routine yearly service, and i am very satisfied with the results. the whole process was smooth, professional, and helpful. i even recommended him to my next-door neighbor, and he fixed a serious dryer vent problem for her as well. once again, benjamin came through and did an excellent job.
Price assessment: Great price
Services: A/C system repair
Selena Greer1 reviewiTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
Great value and quality air duct cleaning service. They answered my quote request the same day and gave me a very fair price. Randall was very friendly and took time to clearly explain the air duct and vent cleaning process. The technician was professional, careful, and did an excellent job cleaning around my very dusty registers and vents, making sure any loosened dirt was cleaned up before leaving. You could tell they care about their team and about doing the job the right way, and that gave me a lot of confidence in the service. In Austin, it is important to keep vents and ductwork clean with the heat and regular AC use, and they handled everything well. I highly recommend them and will use them again for future vent and air duct cleaning.
Price assessment: Reasonable price
Services: A/C system repair
A Baird1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
After a leak from our hot water heater, dirty water and dust spread into the carpet on the stairs and nearby rug, and we were worried the mess had also affected the vents and indoor air. The carpet was more than twenty years old, so we really did not want to replace it yet. We called Preston Family Air Duct Cleaning, and they arrived in Austin right on schedule and handled everything in a very professional way. They cleaned up the affected areas thoroughly, helped remove the musty smell, and made the carpet and area rug look fresh again. The whole space looked much better, and the air felt cleaner too. We truly thought we might have to throw the rug away, but it was restored beautifully. We highly recommend their professional air duct cleaning and related cleaning service.
Price assessment: Great price
Services: A/C system maintenance
Kirsten Acevedo2 reviewsiTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Scheduling was very easy, and Stanley was great to work with from start to finish. He took time to explain the air duct cleaning process in simple terms and answered all of my questions clearly.
During the service, he showed me the progress at each vent and made sure I understood what was being cleaned in the ductwork. It was helpful to see the difference, especially with all the dust that can build up in a home in Austin.
This was our first time using an air duct cleaning service, and it definitely will not be our last. The whole experience was smooth, professional, and very reassuring.
