Customers consistently praise the punctuality, professionalism, and clear communication provided by service technicians who thoroughly explain treatments and answer questions. However, recurring complaints highlight scheduling errors, missed appointments, and a lack of proactive reminders for quarterly services, forcing clients to call in to verify treatment status. Some reviewers also note that prices increased over time while service quality declined, leading to cancellations despite initial satisfaction with the staff.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great communication!
Thank you, Ilia! We're glad our communication met your expectations and appreciate you taking the time to share this. We look forward to assisting you again.
Robert Nelson was great… extremely friendly and explained everything thoroughly… i would recommend him to everyone
Thank you so much for the 5-stars Kelcy! ⭐️⭐️⭐️⭐️⭐️
They rock!
James, thanks for the enthusiastic five-star shout-out. We are glad you enjoyed your experience and appreciate you sharing that. Your support motivates our team and we will keep delivering the same energy next time.
Very professional. On time, explained what they were going to do.
Hi David! Thank you so much for your awesome feedback! We're so happy to hear you have had a great experience so far. You're the best and our team really appreciates your business! 😁
Danny did our yearly termite inspection today. He was very professional, as always, and did a thorough job. Prewett Pest Control has some amazing people working for them and Danny is definitely one of them.
Hi Phillip! We are blown away by your AWESOME feedback regarding Mike. We're so happy to hear he has taken great care of you! You are the BEST and our team really appreciates you taking time to leave us such a thorough review. Thanks again for the 5-stars and for your trust in our company 😁
Robbie took care of our house in Fort Mitchell and did an amazing job! Super knowledgeable and friendly!!
Amberlee, thank you for the five-star review. We are so glad Robbie was knowledgeable, friendly and took great care of your Fort Mitchell home. We will share your praise with him and the team. Thank you for taking the time to let others know about your experience.
Danny Dunson provided outdoor pest control service at my home today. Danny is always pleasant and does a great job, offering advice, answering my questions, and tolerating my dogs' incessant barking ;-). Thank you, Danny!
Thank you for your kind words about Westin! We're thrilled to hear he provided personalized service and addressed your concerns effectively. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again soon!
Great business!! Robert was really kind thorough with what to expect and respectful! Would absolutely recommend (:
Thank you for the five-star review, Sarah. We're so glad Robert was kind, thorough and respectful throughout your visit. We appreciate your recommendation and will share your kind words with him and the team. We hope to have the opportunity to serve you again.
⭐⭐⭐⭐⭐Thank you Danny for exceptional, professional service and your attention to details... It really means a lot these days. ⭐⭐⭐⭐⭐
Thank you for the kind words, Jane! We are happy to keep your home pest free this new year, our team appreciates you and your business!
Mr. Trey was very professional and explained everything to us.
Mandie, thank you for the five-star review. We are glad Mr. Trey was professional and clearly explained everything. We will share your compliments with him and the rest of the team. Your feedback is much appreciated.