Reviewers frequently praise the compassionate, attentive care provided by veterinary staff and the facility's clean environment. Long-term clients highlight strong communication, fair pricing, and the team's ability to handle difficult medical situations with empathy. However, critical reviews identify recurring issues with excessive wait times, chronic understaffing, and rising costs. Some customers also report declining cleanliness, poor phone responsiveness, and unprofessional behavior from front desk employees.
Google rating: 4.7 out of 5 from 1,196 reviews (85% five-star).
Reviews on this page: 1,196 Google reviews (731 with written comments, 69 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 9, 2026.
Service: Veterinarian serving Long Beach, California.
Data from Google, last updated November 11, 2026.
Star ratings
1,196 Google reviews we collected
4.7of 5
5 stars1,01785%
4 stars847%
3 stars212%
2 stars131%
1 star615%
Praise vs complaints
Phrases our text analysis found in 731 written reviews
93%praise
Praise82093%
Complaints657%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37442%
Price & value14717%
Quality & results8810%
Speed & response8510%
Would recommend769%
Honesty & trust587%
Communication576%
What customers talk about
We read 731 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A special thank-you to the entire staff for being so kind, welcoming, patient, and attentive to Tequila’s needs.”
“The front desk is rude and has some serious communication and attitude issues when dealing with the chaos that is a part of their own office.”
“Pricing is fair and they accept a few great payment plans like Cherry and Scratchpay.”
“They overcharge for medications—up to three times the cost found elsewhere.”
“We've been coming to Primary Care for nearly 15 years, and the staff there has been top notch.”
“They don't take the same care they use to and have terrible staff, mostly with reception and the front office.”
“Dropping him off early at 7:30 AM was tough, but the team immediately put our minds at ease by sending a picture of him getting ready and giving regul…”
“And I received an email today thanking me for my visit even though it was canceled and I never showed up.”
“…d calls me on her personal time to let me know how our dog is doing I would recommend this place to anybody…”
“But in retrospect I would avoid this place at all costs.”
“I felt genuinely comfortable and confident in his care, which means so much to me.”
“not trust him with any pet care as he as misinformed us 3 times now.”
“…doctor here has been on top of everything from the very first day the communication has been good calls me on her personal time to let me know how our…”
“I just can't with their lack of communication of what's going on in the back and the front office.”
People customers mention
Jacobo21 reviews
Vet19 reviews
Cuervo17 reviews
Nguyen14 reviews
Kate11 reviews
Landa10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
After everything Tequila and I have been through with his health, finding the right vet has been such a challenge. I couldn’t be happier with our first experience here! I felt genuinely comfortable and confident in his care, which means so much to me. A special thank-you to the entire staff for being so kind, welcoming, patient, and attentive to Tequila’s needs. Your compassion and care truly made a difference and gave me such peace of mind. It’s such a relief to finally find a place I trust, and I’m so happy to make this Tequila’s new primary care hospital! ❤️🐾
Price assessment: Reasonable price
Services: Service not listed
YourlocalfoodbloggerLocal Guide · 202 reviewsiTotal number of Google reviews Yourlocalfoodblogger has written across all businesses on Google Maps, not just this one.
I can't explain how wonderful Dr. Robbins has been through extremely tough days. She is caring, trustworthy, and her heart is so obviously in animal care. My family is so grateful for her and the compassionate care she has given our baby. We've been coming to Primary Care for nearly 15 years, and the staff there has been top notch.
Price assessment: Great price
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Fernandez Lisa3 reviewsiTotal number of Google reviews Fernandez has written across all businesses on Google Maps, not just this one.
So many positive things to say about Primary Care Animal Hospital. My cat, Cooper, is never frightened when he's there which says a lot. He was seen for what may be uveitis of his right eye. The staff is knowledgeable, courteous and they go out of their way to answer questions and listen. Other people's pets seem happy there too! Pricing is fair and they accept a few great payment plans like Cherry and Scratchpay. Appointments are available on weekends and evenings which is really convenient. Cooper gives Primary Care Animal Hospital two paws up!
Price assessment: Great price
Services: Service not listed
Rubi G12 reviewsiTotal number of Google reviews Rubi has written across all businesses on Google Maps, not just this one.
As I mentioned earlier the doctor here has been on top of everything from the very first day the communication has been good calls me on her personal time to let me know how our dog is doing I would recommend this place to anybody
Price assessment: Reasonable price
M Gonzales7 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Primary Care Animal Hospital has been careing for our two pups Prince & Gracie. Dr. Jocobo Bailaron and the other doctors and staff care for them as if they were their own. They have cared for them since they were wee pups. I highly recommend Primary Care Animal for your pets.
Price assessment: Reasonable price
Services: Service not listed
Martha ContrerasLocal Guide · 32 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Great place to bring one's pets. Staff was very professional, attentive, and friendly. Dr Maria Tellez was very knowledgeable and compassionate. We were impressed with the level of service and definitely recommend Primary Care Animal Hospital.
