House cleaning service · Bowie, MD · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 58 deep cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★84 Google reviews · 15 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$189typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Prime Cleaning Services Maryland five stars based on eighty-four reviews, with the owner responding to ninety-four percent of feedback. Customers frequently cite punctuality, thoroughness, and clear communication for both residential and short-term rental turnovers, noting that teams handle pet hair and detailed tasks like window cleaning effectively. The single negative review mentions a staff member running a red light, but no other recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 84 reviews (99% five-star).
Reviews on this page: 84 Google reviews (78 with written comments, 3 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 16, 2026.
Service: Deep Cleaning Service serving Bowie, Maryland.
Data from Google, last updated November 6, 2026.
Score profile vs other deep cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDeep Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Cleaning Services Maryland: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Cleaning Services Maryland: 87/100 on this factor. Category median: 91.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Cleaning Services Maryland: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Cleaning Services Maryland: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Cleaning Services Maryland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
5.0of 5
5 stars8399%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
99%praise
Praise15999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1158%
Reasonable842%
Overpriced00%
Not sure00%
$189-30% vs typical deep cleaning services
Middle half of what 10 customers paid ($164–$222) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4226%
Would recommend3220%
Staff & attitude2616%
Speed & response2113%
Honesty & trust1711%
Communication117%
Price & value117%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for top notch cleaning and customer service- prime cleaning is a great company.”
“If you are looking for reliable and consistent cleaning services - I recommend Prime!”
“They are especially kind to our skittish dog, Daisy.”
“The team is prompt friendly and does a great job every time and they are very easy to work with!”
“They are always reliable, professional, and consistent.”
“The team was friendly, professional, and easy to work with.”
“We scheduled a walk thru with fair pricing at market rate.”
People customers mention
Annapolis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prime Cleaning Services Maryland for 3 kinds of job. Pick one to see what they paid and said.
AAngie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hiring the Prime cleaning team is one of the best decisions we have made for our home! I’ve been a client for three years and when we moved 45 minutes away I begged that they expand their service area so we could continue! We’ve had two different teams and every member is wonderful. They are very thorough. They are…
Paid $200–250Great price
DDeborah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The absolute best cleaning we’ve ever had! A spring cleaning that addressed all areas, baseboards, door jams, windows, ceiling fans….no detail untouched! Then we had them come for a “normal “ cleaning that was equally amazing! We are so thankful to have found this company and will continue to enjoy their services.
WWes3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The team is prompt friendly and does a great job every time and they are very easy to work with!
Paid $250–300Great price
AApril1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our family couldn't be happier with the Prime Cleaning Team. They always arrive right on time and clean every corner of our home with real care and attention to detail. The house looks so spotless when they're done that we don't even want to leave!
Paid $150–200Reasonable price
RRic7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Henry’s team is very efficient and do an excellent job. They aren’t bothered by our dog and do a great job of removing his remnants.
Paid $150–200Reasonable price
Aada2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have the same team of ladies that service my home every two weeks. They are friendly, fast and incredibly professional. They do a great job!
Hiring the Prime cleaning team is one of the best decisions we have made for our home! I’ve been a client for three years and when we moved 45 minutes away I begged that they expand their service area so we could continue! We’ve had two different teams and every member is wonderful. They are very thorough. They are especially kind to our skittish dog, Daisy. They say hello to her every time they arrive and they turn the vacuum off when she’s passing through because they know she gets scared. If you are looking for reliable and consistent cleaning services - I recommend Prime!
Price assessment: Great price
Price: $200–250
Response from the owner · 3 days ago
Thank you so much, Angie! We truly appreciate your loyalty and trust over the past three years. It means a lot to us that you’ve continued choosing Prime Cleaning, even after moving!
F
Francine Pfeiffer4 reviewsiTotal number of Google reviews Francine has written across all businesses on Google Maps, not just this one.
Our house truly sparkled after a derp cleaning from Prime. The windows, blinds, and every surface was cleaner than I thought possible. I highly recommend them!
M
Mary Trevor1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
If you’re looking for top notch cleaning and customer service- prime cleaning is a great company. We’ve been using them for a handful of years and never had any complaints. Absolutely a great company and with great employees.
Response from the owner · 3 weeks ago
We really appreciate your kind words, Mary! Thank you for being a loyal customer over the years. We’re lucky to have customers like you!
M
Maria Baker3 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I’ve been using Prime Cleaning for my recurring house cleaning, and I couldn’t be happier with their service! They are always reliable, professional, and consistent. Every time they come, my home looks and smells amazing. They pay great attention to detail and make sure everything is spotless. It’s such a relief having a cleaning company I can trust to keep my home clean and fresh on a regular basis. I highly recommend Prime Cleaning to anyone looking for dependable, high-quality cleaning services!
Price assessment: Great price
E
Erika Kissinger2 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
I had a great experience with this cleaning company! The team was friendly, professional, and easy to work with. They paid attention to the little details and left everything looking clean and refreshed. I really appreciate their hard work and would definitely recommend them!
Response from the owner · 3 weeks ago
Thank you, Alex! We’re so glad you had a great experience with our team. We truly appreciate your kind words and recommendation!
J
Juan Frias3 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
The absolute best cleaning we’ve ever had! A spring cleaning that addressed all areas, baseboards, door jams, windows, ceiling fans….no detail untouched! Then we had them come for a “normal “ cleaning that was equally amazing! We are so thankful to have found this company and will continue to enjoy their services.
Price assessment: Reasonable price
Price: $200–250
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Deep clean, Standard cleaning
Response from the owner · 3 years ago
Thank you Deborah, so happy we could help and so glad you found us!!
W
Wes Battle3 reviewsiTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
