Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Prime Storage in Wormleysburg, PA, holds a 4.7-star rating from 561 reviews, with the owner responding to 91% of feedback. Customers frequently cite professional, knowledgeable staff who provide helpful guidance on unit selection and account management, often resolving issues quickly and courteously. However, low-star reviews highlight recurring concerns regarding significant rental price increases over time, unit reassignment or refund disputes, and pest infestations affecting stored items.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 383 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Scott came out and help me with lock,and he was very helpful”
“Got me in and out fast and even showed me a model unit I would recommend 10/10”
“…hot if you are storing anything that cant withstand heat i definitely do not recommend…”
“I had a great experience with Prime Storage on Arsenal Boulevard in Harrisburg.”
“Terrible, rodent infestation with no compensation or apologies.”
“We came up with reasonable solutions it was successful .”
“No issues with the storage unit, except it was very expensive.”
“Everything was handled quickly and efficiently, and the whole process was stress-free.”
“She took the time to show me around, explain everything clearly, and made sure I understood how to access my storage unit without any confusion.”
“Prices goes up after a certain amount of time but they are reliable”
praise complaint · found by our text analysis, Google review wording unchanged.
Scott help me a lot. He is a great employee y person.
Thank you for the 5 stars! We’re so happy to hear you’ve had a positive experience with us. We’re here if you ever need anything — and we hope Prime Storage continues to be your go-to storage solution!
Scott came out and help me with lock,and he was very helpful
Hi Robin Bolling, Thanks for the glowing review! We’ll be sure to share your feedback with our team — they love hearing when their hard work makes a difference. We’re grateful to have you as a Prime Storage customer!
Prime storage staff is very professional, especially staff member Scott. He was very helpful and punctual. Will definitely recommend Prime storage
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience at Prime Storage. Your support means a lot to us!
Scott was very patient with regarding my account . We came up with reasonable solutions it was successful . I appreciate his help thank you .
We really appreciate your continued trust and support! Long-term customers like you are the heart of what we do at Prime Storage. Thanks for the fantastic review!
Marianne and Scott were super patient with me! Great team
Thanks for the 5 stars! We’re happy to have you with us at Prime Storage. Let us know if there’s ever anything more we can do to help!
Andy was really a great help, had us in and out and ready to go within 20 mins. Great experience
Thank you for the 5 stars! We’re so happy to hear you’ve had a positive experience with us. We’re here if you ever need anything — and we hope Prime Storage continues to be your go-to storage solution!
Chasity was a great help getting me set up with my storage and very knowledgeable of spaces
We truly appreciate your kind words and 5-star rating! Our team works hard to provide clean, reliable, and convenient storage — we’re so glad that came through in your experience. Thanks for choosing Prime Storage!
Jaquelene was awesome! Very professional and knowledgeable. Answered all my questions with no hesitation. Decided to switch from extra space storage to prime. Just moved in but no regrets so far.
We really appreciate your continued trust and support! Long-term customers like you are the heart of what we do at Prime Storage. Thanks for the fantastic review!
Jackie was amazing best customer service ever
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience at Prime Storage. Your support means a lot to us!
Jaquelene is very helpful