Google reviewers rate Prince William Animal Hospital 4.9 out of 5 based on 221 reviews, with the owner responding to 63 percent of comments. Customers frequently cite friendly staff, prompt appointment scheduling, and thorough medical care for routine and emergency issues, including vaccinations and anxiety management. While most feedback highlights the clinic's calm environment and long-term customer loyalty, a few low-star reviews criticize specific instances of missed vaccinations, undisclosed medical findings, and high costs associated with extensive testing.
Google rating: 4.9 out of 5 from 221 reviews (93% five-star).
Reviews on this page: 221 Google reviews (180 with written comments, 20 with photos).
Owner responses: the business replied to 63% of reviews.
Reviews from Google, shown as published (original wording, unedited).
KH
Kaitlin Hulbert5 reviews
★★★★★
I came to PWAH out of necessity as I was visiting family so going to the vet was not on the agenda. Even though “walk ins” are not something they do they did take me and my dog in which was SO APPRECIATED!!! Thank you! From start to finish my dog and I were greeted with most friendly and accommodating staff. I was completely reassured and let feeling relieved that my dog was ok. Thank you Dr. Gordon and the entire staff!
Auntie Dez and her team are phenomenal! Dr Brown has done great medicine and has a team that just makes the experience top notch in every way. Look no further for a vet clinic that cares for You and Your Pet to no end!
Dr Brown and her staff have always treated us so well. They have the most caring, accommodating, and understanding staff. They are equipped and prepared to deal with a nervous or stressed animal, as well. They are a "Certified calm clinic", which means if you need an individualized and quiet experience - they are able to provide it. (We had a reactive rescue who had to be muzzled and they were able to provide such an amazing environment for him to be cared for.)
They have accommodated so many of my various pets' quirks and ailments with the most love and care throughout the years. They have always heard and listened to me and my concerns, and never oversold on tests or care or products.
We have and will continue care with them through so many of our pets and we would recommend them to anyone in the area.
When we had an relatively time sensitive issue with our kitten that they could not accommodate, they recommended multiple alternatives in the area and actively helped us confirm same-day care with them, while providing all necessary information and records. They not only did everything they could do to help but actively followed up to show they care
Upon relocating to the area my fur baby needed some services. Prince William Animal Hospital got us an appointment quickly and the process was super simple and informative! The staff there is nothing less than AMAZING and I will most definitely be back!!!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for the amazing 5 stars! Our PWAH team was very excited to meet both you and Callie! We welcome you and your family to our PWAH Family! The team was very excited about reading this review today in huddle!
My dog was playing in the yard and unfortunately snagged her dewclaw on something and it was barely hanging on. Within the hour, Prince William animal hospital had her being looked at and in about 30 minutes she was patched up and on her way out the door.
The front office staff all seemed incredibly knowledgeable and friendly and made my dog very comfortable (with all the attention she was getting I think she forgot her ‘thumb’ was barely on).
This was a HUGE difference from our previous vet, if you’re looking for care that doesn’t feel commercialized - this is your place.
Response from the owner · 3 weeks ago
Thomas family it was so great meeting you yesterday with Ditto! We wanted to thank you for allowing our Prince William Animal Hospital Family to help provide you and Ditto with the care you all deserve from a family operated vet office! We also want to give you a big warm welcome to the family! We look forward to meeting your other 2 pets very soon as well! Give Ditto some hugs from us!
The staff here at Prince William Animal hospital are so thankful for the awesome 5 star review! Thank you for your continued support over the years! 💙💜
Thanks so much for entrusting our Prince William Animal Hospital team with your sweet little baby Sully. it was so great getting him use to us on his terms. we look forward to seeing you both again soon! 🐾💙
