Google reviewers rate Priority Boarding 4.9 out of 5 based on 530 reviews, with the owner responding to 97% of feedback. Customers frequently praise the clean facilities, friendly staff, and regular photo updates that reassure owners during their pets' stays. However, lower-rated reviews highlight concerns regarding high pricing, inconsistent communication, and failures to follow specific medical instructions or guest requests.
Google rating: 4.9 out of 5 from 530 reviews (94% five-star).
Reviews on this page: 530 Google reviews (426 with written comments, 69 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 3, 2026.
Service: Mobile Dog Groomer serving Indianapolis, Indiana.
Data from Google, last updated November 9, 2026.
Star ratings
530 Google reviews we collected
4.9of 5
5 stars49894%
4 stars153%
3 stars31%
2 stars61%
1 star82%
Praise vs complaints
Phrases our text analysis found in 426 written reviews
97%praise
Praise40797%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17642%
Would recommend7819%
Quality & results5513%
Communication348%
Speed & response317%
Price & value307%
Honesty & trust164%
What customers talk about
We read 426 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was very professional, kind and loving to Bailey.”
“I would recommend PB to anyone looking for a flexible, caring and safe environment for their pets while traveling!”
“My recommendation is to avoid them unless you want your vacations ruined.”
“Awesome experience I can always feel at ease when I leave my older fur baby with Priority.”
“They have a skilled team that is friendly, communicative, accommodating, and truly cares.”
“They have several sized kennels & different outdoor areas & always very prompt to respond to you for anything.”
“They’re also flexible when I have to change drop off or pick up times based on weather and flight delays.”
“Also, very affordable compared to surrounding kennels.”
“Super pricey, and I doubt we'll go back.”
“The staff worked hard to win the trust of my highly anxious Lab mix and treated my senior hound mix with extra care.”
People customers mention
Taylor4 reviews
Shepherd4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Priority Boarding was amazing! We usually leave our "baby" with our neighbor, but he was unavailable this year. "Mama" was so nervous, but with the bi-daily photos & report cards "Bailey's Mama" was able to relax. The staff was very professional, kind and loving to Bailey. We will definitely consider Priority Boarding if we need someone to take care of our baby.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · 3 days ago
Thank you so much, Michael! We’re glad the photos and report cards helped Bailey’s mama feel more at ease while you were away. It was a pleasure caring for Bailey, and we truly appreciate your kind words about our team. We’d be happy to welcome her back anytime!
E
E4 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Great atmosphere and people. Felt very confidant our dogs were safe and in good hands.
Price assessment: Overpriced
Response from the owner · 6 days ago
Thank you, E! We’re so glad you felt confident knowing your dogs were safe and well cared for with our team. We truly appreciate you trusting Priority Boarding with them!
D
Dani Hughes6 reviewsiTotal number of Google reviews Dani has written across all businesses on Google Maps, not just this one.
Everyone is always so welcoming and loves our little Chippers. They are always super accommodating. It makes us feel better when we have to leave him and can’t take him with us. I wouldn’t leave him anywhere else.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · a week ago
Thank you so much, Dani! We absolutely love having Chippers with us and are so glad our team can help give you peace of mind when you have to be away. We truly appreciate your trust in Priority Boarding!
J
Jill Awana1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Oliver was well taken care of. Pictures and a report of how he was doing were sent every other day. I have a senior dog and like the fact that there is a vet readily available should there be any issues.
They also work with pick up and drop off times to make as convenient as possible.
Services: Dog boarding
Response from the owner · a week ago
Thank you, Jill! We’re so glad Oliver was well cared for and that the updates helped give you peace of mind while you were away. We’re also happy our veterinary support and flexible pick-up and drop-off options made his stay a little easier for you. We appreciate you trusting Priority Boarding with him!
P
patti adkins4 reviewsiTotal number of Google reviews patti has written across all businesses on Google Maps, not just this one.
I cannot recommend Priority Boarding enough. They have thought of everything and are equipped to handle a wide variety of needs for your pet. They have a skilled team that is friendly, communicative, accommodating, and truly cares. They are conveniently located near the airport and the facility is pristine.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much, Rachel! We truly appreciate your thoughtful recommendation. It means a lot to hear that our team, communication, accommodations, and facility all helped create such a positive experience. We’re grateful for your trust in Priority Boarding!
A
Angela Young8 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
We were a little nervous about using a boarding place for Harley because we had never used one before. He usually stayed with family. Priority Boarding was fantastic. We loved getting report card on Harley and knowing that he was doing great made our vacation stress free. We will definitely use Priority again.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · a week ago
Thank you so much, Angela! We’re glad we could help make Harley’s first boarding experience a positive one and give you peace of mind while you were away. We loved having him with us and look forward to seeing him again!
C
Christina Barger4 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Awesome experience I can always feel at ease when I leave my older fur baby with Priority. I love the report cards they provide to provide updates on how everything is going during their stay:)
Price assessment: Great price
Services: Other pet boarding
Response from the owner · 11 months ago
Thank you so much for the 5-star review, Christina!
R
Resha Norton8 reviewsiTotal number of Google reviews Resha has written across all businesses on Google Maps, not just this one.
I believe Bea was in good hands when I was on my trip, they gave me progress report twice, sounds like she was having a good time with them. I will use them again,
Price assessment: Reasonable price
Services: Other pet boarding, Dog boarding
Response from the owner · a week ago
Thank you, Richard! We’re so glad Bea was comfortable and enjoyed her time with our team. We appreciate you trusting us with her while you were away and look forward to welcoming her back!
