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Priser Customs & Repair

Mechanic · Jackson, TN · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#170 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 51%
4.8 ★★★★★ 134 Google reviews
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
Oct 2026latest review

Priser Customs & Repair at a glance

Google reviewers rate Priser Customs & Repair 4.8 out of 5 based on 134 reviews, with the owner replying to 78% of them. Customers frequently praise the mobile service, fair pricing, and the mechanic's ability to diagnose issues accurately and quickly. Common services include engine swaps, AC repairs, and starter replacements. However, a small number of low-star reviews describe significant delays in appointment scheduling and mechanical failures that occurred shortly after the vehicle was returned.

  • Google rating: 4.8 out of 5 from 134 reviews (95% five-star).
  • Reviews on this page: 134 Google reviews (123 with written comments, 3 with photos).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: October 18, 2026.
  • Service: Auto Repair Shop serving Jackson, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction85Reliability80Craft & service100Value100Momentum100Replies to reviews97Satisfaction: 85 (median 89)Reliability: 80 (median 86)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 97 (median 60)
Priser Customs & RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Priser Customs & Repair: 85/100 on this factor. Category median: 89.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Priser Customs & Repair: 80/100 on this factor. Category median: 86.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Priser Customs & Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Priser Customs & Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Priser Customs & Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Priser Customs & Repair: 97/100 on this factor. Category median: 60.A
97

Bar = this company · dark tick = category median.

Star ratings

134 Google reviews we collected

  • 5 stars12795%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star54%

Praise vs complaints

Phrases our text analysis found in 123 written reviews

  • Praise24198%
  • Complaints62%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1169%
  • Reasonable531%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value5723%
  • Would recommend4217%
  • Staff & attitude4117%
  • Speed & response4117%
  • Quality & results3615%
  • Honesty & trust208%
  • Communication104%

What customers talk about

We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Took him less than 30 minutes, and he charged a fair price.”
    “…knowledgeable he helped my little English speaking parents he didn’t over charge them he was honest and extremely extremely helpful yall have no idea…”
  • “The man came to my house and everything in a days time definitely recommended and any issues I have going forward he will be my first call”
    “I'll never again want anyone else touching my vehicles except Priser.”
  • “Very kind and very honest and very helpful will be doing more business with em”
  • “I have saved loads of money and the work was well done and done quickly.”
  • “Needed work on my A/C — Luke got it done and now my A/C works perfectly.”
    “(DEFINITELY RECOMMEND PRISER)Terrible experience at Christian Brothers I was greeted kindly upon arrival ,while waiting on my complete denied inspecti…”
  • “He saved me about 250 dollars by being honest and caring about what I actually needed.”
  • “He explained the what and why behind everystep he took, he even sent pictures!”

People customers mention

  • Luke 17 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Priser Customs & Repair for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Luke is awesome at what he does. I thought I had one problem that I was sure I had diagnosed correctly. Luke found the real problem. He took me to O'Reilly and got what I needed. He saved me about 250 dollars by being honest and caring about what I actually needed. All around great guy.

Brake service & repair
RobertLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Replaced rear main seal a maf sensor ,oil pressure sensor ignition rekeyed and fixed my ac. The man came to my house and everything in a days time definitely recommended and any issues I have going forward he will be my first call

Reasonable price
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Luke is very knowledgeable and has helped me with repairing 2 vehicles over the last few days.

Great priceAir conditioningService not listed
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Needed work on my A/C — Luke got it done and now my A/C works perfectly. Took him less than 30 minutes, and he charged a fair price. Highly recommend.

Great priceAir conditioning
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Luke is the gold standard for mechanics. Period. I am incredibly grateful to have found Luke’s shop. He truly goes above and beyond for his clients. He cares about doing the job right the first time, using quality parts, and charging very fair prices, especially for his labor. He explained the what and why behind…

Great priceElectricalBrake service & repairService not listed
Aaliyah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

10/10 excellent service, fast as well . Put on a starter in less than 20 mins . Wonderful personality, will tell you everything you need to know

Reasonable priceService not listed

Customer reviews

4.8 ★★★★★ 134 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dakota Williams1 reviewTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind and very honest and very helpful will be doing more business with em

  • Services: Steering & suspension repair
Tacker Nash6 reviewsTotal number of Google reviews Tacker has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luke is an amazing mechanic that cares. 10/10

  • Price assessment: Great price
  • Services: Brake service & repair
Scott Sherfey2 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luke is awesome at what he does. I thought I had one problem that I was sure I had diagnosed correctly. Luke found the real problem. He took me to O'Reilly and got what I needed. He saved me about 250 dollars by being honest and caring about what I actually needed. All around great guy.

  • Services: Brake service & repair
Response from the owner · 2 weeks ago

Honesty is our policy no matter what the outcome

Robert VorisLocal Guide · 9 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Replaced rear main seal a maf sensor ,oil pressure sensor ignition rekeyed and fixed my ac. The man came to my house and everything in a days time definitely recommended and any issues I have going forward he will be my first call

  • Price assessment: Reasonable price
Response from the owner · 2 months ago

The job should’ve been done correctly, the first time, glad to hear that it’s running well and you’re happy with our services and we look forward to doing business with you again

Kevin Alexander5 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luke is very knowledgeable and has helped me with repairing 2 vehicles over the last few days.

  • Price assessment: Great price
  • Services: Air conditioning, Service not listed
Response from the owner · 2 months ago

You’re very welcome, buddy. It’s not hard. Shops are more seeing signs nowadays honesty goes a long way. We’ll see you for your next repair soon. Drive safely and have a blessed day.

Tina Mcbee2 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed work on my A/C — Luke got it done and now my A/C works perfectly. Took him less than 30 minutes, and he charged a fair price. Highly recommend.

  • Price assessment: Great price
  • Services: Air conditioning
Response from the owner · 2 weeks ago

We strive for excellence super happy your nice and cool

Robert L2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luke is the gold standard for mechanics. Period. I am incredibly grateful to have found Luke’s shop. He truly goes above and beyond for his clients. He cares about doing the job right the first time, using quality parts, and charging very fair prices, especially for his labor. He explained the what and why behind everystep he took, he even sent pictures! top-tier work with zero stress on my end. If you are looking for an honest, highly skilled mechanic you can actually trust, this is where you want to go. I’m already looking for my next project to have him work on! 10/10 recommendation.

  • Price assessment: Great price
  • Services: Electrical, Brake service & repair, Service not listed
Response from the owner · 2 weeks ago

Honesty is your best policy, being honest with your customer and talking them through the entire process not only educate the customer but creates a bond for lasting business. Look forward to future business. You have a blessed one, buddy.

Aaliyah lewis13 reviewsTotal number of Google reviews Aaliyah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10 excellent service, fast as well . Put on a starter in less than 20 mins . Wonderful personality, will tell you everything you need to know

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 2 weeks ago

No, Mechanic can be 100% right all the time but a little extra time diagnosing the actual problem doesn’t hurt

Gale Phillips2 reviewsTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greatest find in the auto mechanic world in my life. Excellent work, knowledgeable and HONEST mechanic, VERY reasonable prices. I have saved loads of money and the work was well done and done quickly. It has truly been a lifesaver and moneysaver in a world where I have had the misfortune to deal with some less than honest mechanics. I can't recommend this service highly enough. It was recommended to me by a friend, and that was my lucky day in the automotive world. I will never take my vehicle anywhere else.

  • Price assessment: Great price
  • Services: Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery
Response from the owner · 2 weeks ago

You’re welcome and Mechanic’s job is to make sure his customers are safe. It’s not always about money.

BrittsopLocal Guide · 47 reviewsTotal number of Google reviews Brittsop has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great prices and very knowledgeable have had no problems and have had many cars fixed and even the blue and red ones rebuilt that were not previously running. Me and my family have been using him since this place was opened. I'm not someone that wants to rig stuff like some folks hoping for a miracle or out here trying to get over on someone.....highly recommend have been using for years and everyone I know does also! He can find you a good deal on parts very fair on the labor and has even shown me how to fix things myself even though I wouldn't try to myself lol. He will come to you if you are in a pinch also and that can very well save you from a huge headache when you can't afford to be towed on top of have you vehicle fixed!

  • Price assessment: Reasonable price
  • Services: Transmission, Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Brake service & repair, Battery, Oil change, Service not listed

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