Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts

Pro Car Sound & Security logo

Pro Car Sound & Security

Car stereo store · Everett, MA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 73 window tinting servicesPosition by Experts Score among all companies we track in this category. · better than 33%
4.9 ★★★★★ 5,164 Google reviews · 24 photos
96%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Aug 2026latest review
📞 Call (781) 605-3526Request a call backWebsite ↗

Pro Car Sound & Security at a glance

Google reviewers rate this car audio and security shop 4.9 out of 5 based on over five thousand reviews, with the owner responding to nearly all feedback. Customers frequently praise the staff for friendly communication, professional service, and competitive pricing on installations like window tinting, subwoofers, and electrical work. Many note that appointments are kept on time and work is completed quickly. However, lower-rated reviews highlight issues with defective tinting jobs, unexpected costs, and delays in completing scheduled services.

  • Google rating: 4.9 out of 5 from 5,164 reviews (96% five-star).
  • Reviews on this page: 5,165 Google reviews (3,631 with written comments, 364 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: August 20, 2026.
  • Service: Window Tinting Service serving Everett, Massachusetts.

Data from Google, last updated October 31, 2026.

Score profile vs other window tinting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction89Reliability86Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 89 (median 95)Reliability: 86 (median 93)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 86)
Pro Car Sound & SecurityWindow Tinting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Car Sound & Security: 89/100 on this factor. Category median: 95.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Car Sound & Security: 86/100 on this factor. Category median: 93.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Car Sound & Security: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Car Sound & Security: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Car Sound & Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Car Sound & Security: 100/100 on this factor. Category median: 86.A
100

Bar = this company · dark tick = category median.

Star ratings

5,165 Google reviews we collected

  • 5 stars4,95796%
  • 4 stars942%
  • 3 stars180%
  • 2 stars120%
  • 1 star842%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise3,12598%
  • Complaints782%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1,03232%
  • Staff & attitude75824%
  • Would recommend62119%
  • Speed & response37312%
  • Price & value2327%
  • Communication1244%
  • Honesty & trust632%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great service, accommodated a same day appointment!”
    “…ou to rate the place 5 stars when your with them and when I went they messed up my tint they didn’t want to fix it and give me a refund terrible place…”
  • “Excellent service and professionalism, I recommend them 100%.”
    “Thats very unprofessional and then the cherry 🍒 on top.”
  • “Would definitely recommend to anybody local needing electrical work done on their vehicles!”
    “could give this half a star I would they force you to rate the place 5 stars when your with them and when I went they messed up my tint they didn’t w…”
  • “Needed help with my tint and he was able to get me same day service”
    “Because of this excessive delay, I had to cancel another appointment, which caused additional inconvenience.”
  • “1 hr remote start installation, very fast and affordable, thank you!”
    “…rather sales centric who will hardly try to upsell their products at over priced levels.…”
  • “Customer service is wonderful and Communication between staff and customers on point.”
  • “From the moment I walked in, everyone was professional, knowledgeable, and genuinely cared about getting everything done right.”
    “They could be lying and distracting you from what they are actually charging you.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Oneshotpapi6179 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This shop and it's service is phenomenal. They help on what you need in installing what you want in your car. And they giving you the best price possible beat others around the city!!!! Definitely recommend them.

AmandaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are Awesome!! They were so very welcoming, and very thorough!! Thank you for making myself & my 13 year old dog(Molly) feel welcome you guys are great!!!!!!!!!!

linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everyone here was so helpful! Extremely nice ❤️ Superior work! I’d recommend them for all their services!

F81 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Henrique had great costumer service. Needed help with my tint and he was able to get me same day service

MaxLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great operation here. Friendly and professional. Have gone to them for work on my car for the past 5 years. Would definitely recommend to anybody local needing electrical work done on their vehicles!

Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Les recomiendo, por qué ellos son muy amable y te ayudan con todo los pases y hacen su trabajo muy bueno

Customer photo from Alexander's review

Compare with

Photos

Customer reviews

4.9 ★★★★★ 5,164 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Oneshotpapi6179 reviewsTotal number of Google reviews Oneshotpapi617 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This shop and it's service is phenomenal. They help on what you need in installing what you want in your car. And they giving you the best price possible beat others around the city!!!! Definitely recommend them.

Response from the owner · 2 months ago

Thank you so much for leaving such a great review! We appreciate your kind words and support. Looking forward to doing business with you again soon.

Kristen F8 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, accommodated a same day appointment!! Thank you guys SO much!!

Response from the owner · 2 months ago

We really appreciate your review, Kristen! Thanks for taking the time to share your experience. We hope to see you again soon.

Elivelton Roque4 reviewsTotal number of Google reviews Elivelton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muito bom o atendimento e profissionalismo eu indico 100%

Response from the owner · 2 months ago

We really appreciate your review, Elivelton! Thanks for taking the time to share your experience. We hope to see you again soon.

EDGY BRAND12 reviewsTotal number of Google reviews EDGY has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and honest work

Response from the owner · 2 months ago

Thanks for your amazing review! We appreciate the opportunity to serve you and hope to see you again soon.

carla sousa1 reviewTotal number of Google reviews carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service!

Response from the owner · 2 months ago

Thank you for your support, Carla! Looking forward to doing business with you in the near future.

Amanda CarrollLocal Guide · 7 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are Awesome!! They were so very welcoming, and very thorough!! Thank you for making myself & my 13 year old dog(Molly) feel welcome you guys are great!!!!!!!!!!

Response from the owner · 2 months ago

Thank you so much for leaving such a great review, Amanda! We appreciate your kind words and support. Looking forward to doing business with you again soon.

Kelvin Ramirez3 reviewsTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Yeah had a great experience, and recommended anyone who wants to install subs

Response from the owner · 2 months ago

Your review means so much to us, Kelvin! Thank you for your support. Hope to do business with you again.

linda g8 reviewsTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone here was so helpful! Extremely nice ❤️ Superior work! I’d recommend them for all their services!

Response from the owner · 2 months ago

We really appreciate your review, Iinda. Thanks for taking the time to share your experience. We hope to see you again soon.

Gabriel GraczekLocal Guide · 16 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great attendance!

Response from the owner · 2 months ago

Thanks for your amazing review, Gabriel! We appreciate the opportunity to serve you and hope to see you again soon.

F8 gmail1 reviewTotal number of Google reviews F8 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Henrique had great costumer service. Needed help with my tint and he was able to get me same day service

Response from the owner · 2 months ago

Thank you for the awesome review. We appreciate hearing from you! Hope to do business with you again soon.

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