EmmaLocal Guide · 63 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are so thorough and amazing. Very easy to work with. Highly recommend.
Pro Maid Cleaning Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 90 post construction cleaningPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 21 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Jul 2026latest review
Pro Maid Cleaning Services at a glance
Customers consistently highlight the thoroughness, punctuality, and friendly communication of the cleaning team. Reviews frequently mention deep cleans, move-out services, and recurring maintenance, noting that the staff handles specific challenges like pet hair or construction dust effectively. Pricing is described as reasonable for the quality provided, and the business is noted as locally owned. No common criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 21 reviews (100% five-star).
- Reviews on this page: 21 Google reviews (19 with written comments).
- Owner responses: the business replied to 14% of reviews.
- Most recent review: July 21, 2026.
- Service: Post Construction Cleaning serving Rock Island, Illinois.
Data from Google, last updated November 10, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Maid Cleaning Services: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Maid Cleaning Services: 96/100 on this factor. Category median: 92.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Maid Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
- 5 stars21100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
- Praise39100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results1128%
- Would recommend821%
- Staff & attitude718%
- Speed & response410%
- Communication38%
- Price & value38%
- Honesty & trust38%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pro Maid did an absolutely amazing job from our very first conversation on.”
“If you're looking for a reliable, professional cleaning company in Bettendorf, I highly recommend Pro Maid.”
“They were on time, professional, and extremely thorough.”
“Ashley was incredibly responsive when I initially reached out with questions and to schedule a consultation, and she and her team exceeded every expectation.”
“From the moment I booked the initial services( a deep clean of my home prior to my baby arriving) , communication was prompt, professional, and friendly.”
“Cost is very reasonable for the quality of service they provide!”
“I’m very happy with their work and would highly recommend Pro Maid to anyone looking for a reliable cleaning service.”
People customers mention
- Ashley 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Caitlin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great service! I love walking into my house and just feel everything is clean. The staff is kind and accommodating. They’ve also left cute blanket designs!
Natasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Pro Maid did an absolutely amazing job from our very first conversation on. Ashley was incredibly responsive when I initially reached out with questions and to schedule a consultation, and she and her team exceeded every expectation. We have two dogs, so keeping up with the extra fur and mess can be a challenge, but…
Elaine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Pro Maid cleaned my house for the first time today which was a deep clean. My house was dusty and has been dusty since housing construction started near us three years ago. Now construction is completed it was time for a deep clean. Ashley with Pro Maid, and her team had a challenge cleaning, however, Pro Maid met…
brent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Called Ashley for a move out clean. She was able to squeeze us in for my mother’s home. Very personable. Great customer service. Absolutely recommend this company. Will be using her in the future for all of our homes & friends homes!
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Like a dream come true. Absolute top of their game. No corner isn’t touched. You can tell they work with pride. Friendly. Quick to respond. Highly recommend!!
Haley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ashley & her team did a wonderful job on a deep clean of my house, she now cleans my office space every month! Don’t know what I would do without her!💗
Photos
Customer reviews
5.0 ★★★★★ 21 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Caitlin Marley2 reviewsTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! I love walking into my house and just feel everything is clean. The staff is kind and accommodating. They’ve also left cute blanket designs!
Natasha Funderburk2 reviewsTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePro Maid did an absolutely amazing job from our very first conversation on. Ashley was incredibly responsive when I initially reached out with questions and to schedule a consultation, and she and her team exceeded every expectation. We have two dogs, so keeping up with the extra fur and mess can be a challenge, but their deep clean service left our home looking and feeling brand new. Every room was spotless, and the attention to detail was impressive. If you're looking for a reliable, professional cleaning company in Bettendorf, I highly recommend Pro Maid. We couldn't be happier with the experience and will definitely be using them again!
Elaine P11 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePro Maid cleaned my house for the first time today which was a deep clean. My house was dusty and has been dusty since housing construction started near us three years ago. Now construction is completed it was time for a deep clean. Ashley with Pro Maid, and her team had a challenge cleaning, however, Pro Maid met the challenge and did a super great job in under 4 hours. I am super happy with my clean home! If your house needs a deep clean, hire Pro Maid. If you want someone to clean on a regular basis, hire Pro Maid. You will not be disappointed!
brent mccormick2 reviewsTotal number of Google reviews brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled Ashley for a move out clean. She was able to squeeze us in for my mother’s home. Very personable. Great customer service. Absolutely recommend this company. Will be using her in the future for all of our homes & friends homes!
Holly Lawrence3 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLike a dream come true. Absolute top of their game. No corner isn’t touched. You can tell they work with pride. Friendly. Quick to respond. Highly recommend!!
Response from the owner · 8 months ago
Thank you for trusting us with your home!
Haley Peque4 reviewsTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley & her team did a wonderful job on a deep clean of my house, she now cleans my office space every month! Don’t know what I would do without her!💗
Response from the owner · 8 months ago
Thank you for trusting us with your home and office!
Andrew DeNoyer4 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePro Maid did an excellent job cleaning my home. They were on time, professional, and extremely thorough. Every room looked and felt fresh, and the attention to detail really stood out. I’m very happy with their work and would highly recommend Pro Maid to anyone looking for a reliable cleaning service.
Response from the owner · 8 months ago
Thank you for trusting us with your home!
Matt VonHoldt3 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStop looking. You have found the best home cleaning service. Trust me, we shopped this though many home cleaning services. We were about to give up, and then came Ashley. Her infectious personality and positive energy made us feel completely at easy trusting her with our home. The attention to detail is impeccable. I think we have been taking advantage of her cleaning service for 3 years now. Anyway, highly recomend. 🥰
Jake SwainLocal Guide · 38 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley and her team are amazing. We had a cleaning service previously but just wanted to try something new and wow. Been with Pro Maid for about 6 months now and still as happy as day 1. These ladies are awesome!
Business details
- Phone: (309) 428-2956
- Website: promaidqca.com
- Service area: Rock Island, IL