Pro-Tech Air Conditioning & Plumbing Service, Inc at a glance
Customers frequently praise the professionalism and technical knowledge of HVAC and plumbing technicians, noting that staff often explain repairs clearly and arrive earlier than scheduled. However, recurring criticisms in low-star reviews highlight poor scheduling communication, missed appointments, and aggressive upselling of expensive replacements or ductwork. Several customers report high service charges for minor issues or unresolved plumbing leaks, leading them to seek second opinions from competitors.
Google rating: 4.9 out of 5 from 1,077 reviews (94% five-star).
Reviews on this page: 1,077 Google reviews (692 with written comments, 8 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 16, 2026.
Service: Heat Pump Installation Service serving Winter Garden, Florida.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,077 reviews on Google
5★1,008
4★33
3★7
2★7
1★22
Reviews from Google, shown as published (original wording, unedited).
FD
Fausto Dedeschi11 reviews
★★★★★
I called Protech and talked to Adriano and I explained my air conditioning problem. He was very professional, answering all my questions. I set up the service for next day. The Technicians Carlos Guzman and Willy Ventura they did a great job thank you!
Response from the owner · a week ago
Thank you for taking the time to leave a review. Our team at Pro-Tech Air Conditioning & Plumbing Service, Inc is passionate about delivering dependable home services, and it’s great to know your experience reflected that. We’re proud to serve the Winter Garden community with professionalism and care.
Had an A/C issue today. My tech Jonathan was very Professional and Personable and kept his work area Clean. I had many questions and as he worked he coached me on everything he was doing and made sure I understood what he was doing. Great teacher .
Response from the owner · a month ago
We’re so glad to hear you had a positive experience! At Pro-Tech Air Conditioning & Plumbing Service, Inc, we believe in doing the job right the first time, with transparency, care, and expert service. Thank you for choosing us!
Stay away!! After using this company for over 12 years they have been going down hill. Most recently a repairman and salesman (because they automatically send a sales person when your unit is old) told me my AC needed $6k in repairs and tried to hard sell me on a full replacement at $20k. Thankfully I went with a second opinion from another company who quickly found I simply needed a new thermostat and it cost less then $500.
Price assessment: Overpriced
Services: A/C system repair
Response from the owner · a month ago
Thank you for taking the time to share your experience. We’re sorry to hear it didn’t meet your expectations. If there’s anything we can do to make it right, please reach out to our team directly at +1 689-219-7655.
Thank you ProTech!! Technicians Travis Barnes & Durmarcel Thermidor were AWESOME!!! Started @ 9AM all day long until 4:30 that day to get our New AC installed!!! This heat has been unbearable & they worked the entire day to get it running!!! Thank you Guys!! Great Job!!!
Response from the owner · a month ago
Thanks for the great review. From our front office to the field team, everyone at Pro-Tech Air Conditioning & Plumbing Service, Inc is focused on delivering fast, reliable home services you can count on. We’re here anytime you need us.
I have one room in my home not cooling. This company gave me options but kept pushing for me to buy all new ducts. This made no sense to me when I only have a problem with one room cooling. Their quotes were very pricey. I went with another company that offered me additional options and better prices.
Response from the owner · 2 months ago
We appreciate your review and are disappointed that your experience fell short of expectations. At Pro-Tech Air Conditioning & Plumbing Service, Inc, we take every concern seriously and are available at +1 689-219-7655 if you’d like to discuss this further.
Had a problem with communication and rescheduling the appointment I had originally but when the technician abdesalam alami came, he was very courteous and knowledgeable and fixed the issue instantly......
Price: $1–200
Services: A/C system maintenance, A/C system repair
Response from the owner · 3 months ago
Thank you for sharing your feedback. It’s disappointing to hear we may have missed the mark. Our team at Pro-Tech Air Conditioning & Plumbing Service, Inc would appreciate the chance to make things right — please give us a call at +1 689-219-7655.
Jessuan and Donzaiya was amazing super helpful highly recommended
Response from the owner · 3 months ago
Your feedback is sincerely appreciated. We’re proud to be a trusted name in home services here in Winter Garden, and it’s customers like you who keep us motivated to improve every day. Thank you for choosing Pro-Tech Air Conditioning & Plumbing Service, Inc.
Michael & Tim showed up and saved the day this morning! When I called this morning at 7:30 the earliest someone was supposed to be able to be to me to fix my broken AC was at the end of the day.
To my great surprise my doorbell rang at 9AM and my heros had arrived. They got the system repaired and up and running with a new motor in under 2 hours and I am so happy. :)
Price assessment: Great price
Services: HVAC system repair
Response from the owner · 4 months ago
We’re honored by your kind words. Thank you for letting us know that the service met your expectations. Pro-Tech Air Conditioning & Plumbing Service, Inc is proud to be a trusted home service provider here in Winter Garden.
Michael and maybe Tom, came in and totally knocked it out. Great job!
Price assessment: Reasonable price
Price: $300–400
Services: HVAC system maintenance
Response from the owner · 5 months ago
It’s always great to hear when our work makes a difference. Thanks for your kind words and for choosing Pro-Tech Air Conditioning & Plumbing Service, Inc. Whether it’s a quick tune-up or a larger job, we’re here to keep your home running smoothly.
Techs are good. Scheduling and communication are stunningly poor.
Response from the owner · 6 months ago
We appreciate your feedback and understand your frustration. Your experience isn’t what we strive for, and we’d welcome the chance to speak with you about it. Please give us a call at +1 689-219-7655.
