Google reviewers rate Pro Touch Movers 4.9 out of 5 based on 671 reviews, with the owner responding to 96 percent of them. Customers frequently cite professional conduct, careful handling of items, and efficient service for local and long-distance moves. However, lower-rated feedback highlights discrepancies between initial quotes and final bills, missing equipment upon arrival, and instances of property damage during the move.
Google rating: 4.9 out of 5 from 671 reviews (97% five-star).
Reviews on this page: 671 Google reviews (585 with written comments, 22 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 12, 2026.
Service: Mover serving Jacksonville, Florida.
Data from Google, last updated November 13, 2026.
Star ratings
671 Google reviews we collected
4.9of 5
5 stars65297%
4 stars10%
3 stars41%
2 stars41%
1 star101%
Praise vs complaints
Phrases our text analysis found in 585 written reviews
97%praise
Praise1,04197%
Complaints353%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28927%
Speed & response26224%
Would recommend22121%
Quality & results19918%
Price & value454%
Communication384%
Honesty & trust222%
What customers talk about
We read 585 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, hardworking, courteous, and extremely careful with everything they moved.”
“This was the most unprofessional move I have ever experienced.”
“Sean and his crew keshone and Antonio were absolutely great with my same day move which included a extremely heavy safe and a wood fire stove thanks…”
“Four hours to move was not necessary unless they move extremely slow”
“They went above and beyond and I would recommend using their services to anyone who needs help moving!”
“I would have given 3 stars if they didn’t watch and pressure me to give them 5 stars.”
“Vino and Steven did a great job unloading all my items to my third floor apartment.”
“…k they worked hard so I wasn’t too upset but a lot of my furniture is damaged since they didn’t adequately wrap most things like they show on the pict…”
“Reasonably priced, courteous and professional service.”
“They put it on the truck overpriced me so I had to pay for it.”
“They explained everything clearly about what it was going to take.”
“We were communicating, they offered to make it right, but then they ghosted”
“If you’re looking for a reliable, professional moving company, I highly recommend Protouch Movers!”
“Because of this experience, I would not trust the written estimate alone.”
People customers mention
Devon37 reviews
Sean26 reviews
Jim15 reviews
Dell13 reviews
Brandon10 reviews
Cedric9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Vino and Steven did a great job unloading all my items to my third floor apartment. Will definitely use again!
Response from the owner · 5 hours ago
Thank you so much, Tiffany! Vino and Steven always aim to work carefully and efficiently, and carrying everything up to a third floor apartment is no small job, so we're glad they did it well for you. We appreciate you choosing Pro Touch Movers and look forward to helping again!
Jordan Turner3 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
We moved our 4br home from St. Augustine to Jax beach with Pro Touch. The military had always handled our moves before. This was VERY different from what we have experienced in the past. I asked so many questions, i thought they'd be tired of me calling. They were always professional and polite.They did answer all my questions because I didn’t want to be sticker shocked. They asked me to send pictures or a video, so I sent a video of everything we needed moved. They explained everything clearly about what it was going to take. We do have a larger home about 3000 sq feet and were downsizing a little. The move came to $4,562.10 with the gratuity. THESE GUYS WORKED HARD!!!! They had the best attitudes of anyone lifting heavy furniture. My biggest worry was something getting broken because a lot of it came from overseas when we were stationed there. Obviously things can be irreplaceable. Nothing did. The crew was on point from start to finish. I was also glad they didn’t hold our things for weeks. That happened to us on past military moves and its a Nightmare with 4 kids. This time we got everything the same day. We have moved more than 13 times and this was one of the better moving experiences we've had. Kudos to Devon, Sean, Dell and Tim for taking care of us.
Price assessment: Reasonable price
Price: $4,500–5,000
Services: Local moving
Response from the owner · 5 hours ago
Thank you so much, Jordan, and thank you for your family's service! We're honored you trusted Pro Touch Movers with your 4-bedroom move from St. Augustine to Jacksonville Beach. We're glad the clear communication, answered questions, and same-day delivery made a difference compared to past military moves, and that your overseas treasures arrived safely. Devon, Sean, Dell, and Tim will be thrilled to hear their hard work and attitude stood out. We truly appreciate the kind words and the recommendation!
Angela Burr6 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Vinno and Steven were 10/10. Professional and efficient. They carefully moved my items without breaking, or damaging anything. They worked quickly and finished on time. They were also hilarious and friendly. Would use again & recommend!
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · 4 days ago
Thank you so much, Angela! Vinno and Steven always aim to be professional, efficient, and careful with every item, and we're thrilled they made your local move a 10/10, humor included. We really appreciate the recommendation and look forward to helping you again with Pro Touch Movers!
jeff martinLocal Guide · 42 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
1 star (if I could give negative stars, I would)
This was the most unprofessional move I have ever experienced.
The crew showed up without the materials they were supposed to bring. A move quoted at 4 hours ended up costing roughly three times the quote. For a five-unit move, they did double the work needed, which stretched the clock and the bill.
Once everything arrived, nothing was put in the rooms where it belonged. Boxes and furniture were piled together, so I have to sort through all of it myself.
I hired movers because I’m about to have back surgery and can’t carry boxes up stairs. Now I have to pay a second company to do the job I already paid a premium for.
Get a written, binding quote, and watch the clock closely if you hire them.
your reply was completely false. They showed up without material. They never offered me anything. The move was 50 feet away. They put it on the truck overpriced me so I had to pay for it. They took their time. They never offered anything unpacked, and never asked to be unpacked I asked him to put the boxes in the correct rooms which they did not. I’ve called and left numerous messages which you have not responded to at all. You guys are scam and a terrible company.
Please reach out if you’d like to discuss more, but like I said, I’ve already left numerous messages and there’s been no reply from you. also, you guys gave me a quote for a two bedroom apartment does not take 10 hours by any standards
Price assessment: Overpriced
Price: $2,500–3,000
Services: Local moving, Moving-related packing, Furniture disassembly
Response from the owner · a week ago
We’re sorry to hear you were disappointed, but we do not believe this review fairly reflects the services agreed upon, the work completed, or the additional time you declined to authorize.
Respectfully, your estimate covered four hours of moving services; packing and unpacking were not included. Before we lifted any items, we explained that additional time would be needed, and you agreed to proceed. We obtained the necessary supplies and packed and moved your entire home within nine hours while working in the rain.
Our crew needed to work carefully to protect your furniture and avoid injury in wet conditions. Rushing would have compromised that care.
You later declined to authorize additional paid time to sort and arrange your belongings. That decision limited the work our crew could complete. Unpacking was also outside the original scope of your estimate.
We understand that moving is stressful, especially with an upcoming surgery. However, it is important that this review acknowledge both the additional packing our team performed and the limits you placed on further service.
Jason Allen14 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Appreciate Sean and his team for a great move today. Would recommend and do business again
Response from the owner · 4 days ago
Thank you, Jason! Sean and his team always aim to deliver a great move, and we're so glad they did that for you today. We appreciate the recommendation and look forward to working with you again at Pro Touch Movers!
Glenn Oliver4 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Sean and his crew keshone and Antonio were absolutely great with my same day move which included a extremely heavy safe and a wood fire stove thanks so much pro touch
Price assessment: Great price
Price: $500–1,000
Response from the owner · 4 days ago
Thank you so much, Glenn! Sean, Keshone, and Antonio always aim to take on the tough jobs with care, and handling a same-day move that included an extremely heavy safe and a wood fire stove is no small task. We're so glad it went great at a great price, and we appreciate you choosing Pro Touch Movers!
Jessica Albritton7 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
These gentlemen came prepared to the job. They got It done with plenty of time to spare. The job Vinno did loading the truck was so good we had spare room by the time he finished. Turn out turn highly recommend!!!! The best in Jacksonville!!!
Price assessment: Great price
Response from the owner · 4 days ago
Thank you so much, Jessica! Our crew always aims to arrive prepared and finish efficiently, so we're thrilled they had plenty of time to spare on your move. Vinno takes real pride in loading the truck smartly, and hearing it left you with spare room is the best compliment. We truly appreciate you calling Pro Touch Movers the best in Jacksonville and highly recommending us!
Ulan AllenLocal Guide · 23 reviewsiTotal number of Google reviews Ulan has written across all businesses on Google Maps, not just this one.
Pro touch movers, great company. Devon was really professional. Came in a knocked out a huge job that I thought was never going to be finished. I informed him of everything that needed to be moved and he came in with everything and got the job done. I highly recommend Pro Touch Movers
Positive: Quality, Professionalism, Value
Response from the owner · 4 days ago
Thank you so much, Ulan! Devon takes real pride in tackling big jobs with professionalism, so we're thrilled he came in prepared and got a huge move finished when you thought it never would be. We really appreciate you highlighting the quality and value, and highly recommending Pro Touch Movers!
Sathya Arjunji9 reviewsiTotal number of Google reviews Sathya has written across all businesses on Google Maps, not just this one.
Vinno And Steven helped us with loading the U-haul truck. They were very careful, fast, efficient and packed the truck really well. Everything was intact.
Price assessment: Reasonable price
Price: $1–500
Services: Small furniture moving, Service not listed
Response from the owner · 4 days ago
Thank you, Sathya! Vinno and Steven always aim to load the truck carefully and efficiently, so we're glad everything arrived intact and the U-Haul was packed so well. We appreciate you choosing Pro Touch Movers for your small furniture moving needs and sharing your experience!
Michael Lowe2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Vinmo and Steven were awesome. Hard working. Efficient. Took great care of our furniture. Highly recommend.
Response from the owner · 4 days ago
Thank you so much, Michael! Vinno and Steven always aim to be hard working and efficient while taking great care of every piece of furniture, so we're thrilled that came through on your move. We really appreciate the recommendation for Pro Touch Movers!
