Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
ProCare Nail and Spa holds a 4.8 rating from 561 reviews, with the owner responding to 82% of them. Customers frequently praise the friendly staff and successful execution of acrylic, gel, and pedicure services. However, several low-star reviews cite aggressive cuticle work causing bleeding, rushed appointments, and staff refusing specific design requests.
Data from Google, last updated November 10, 2026.
561 Google reviews we collected
Phrases our text analysis found in 436 written reviews
How often each topic comes up in the written reviews
We read 436 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional , always friendly and do an awesome job every time .”
“When I called after I realized I was then hung up on.”
“Onn and her boss did a great job on my French acrylic manicure and my pedicure!”
“i had an absolutely terrible experience, my cuticles were cut terribly leaving me bleeding in multiple spots on multiple fingers.”
“Very sweet staff members, highly recommend this place especially it was my first time here.”
“She was quick, intentional with every brush stroke, and kept up good lighthearted conversation in the process.”
“I was welcomed with kind words and a smile from the person at the front desk and treated nicely and got a great deal on my mani pedicure.”
“The pedicure was not worth it - lasted 20 mins tops.”
“They switched off by communicating with me and asking if that was okay with me & they all did amazing work.”
“…photos), and when I pointed out my polish wasn’t fully applied, she ignored me and spoke to her coworker instead of fixing it.…”
“Honest to God I’m still in the store right now and guys they are giving PRIME princess treatment on my feet out here.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 561 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Onn is the best. Make an appt & ask for her!!
my nails vs what i had drawn (and had showed as a reference!). i had an absolutely terrible experience, my cuticles were cut terribly leaving me bleeding in multiple spots on multiple fingers. she was super aggressive with the electric nail file and the regular one too, and even after all of that my nails are still uneven! plus at the beginning i asked for acrylics, i’ve never had my nails done before so i was trusting the process and she did dip powder instead. and yeah, that’s supposed to be an ombré. by the time she was about to mess with my other hand i had just told her to stop. around $75 absolutely wasted, i don’t recommend this place one bit, save your money.
Done by Jasmine 🤩
Good job and friendly
This was a salon I was frequenting. Until I made an acrylic full set app for my teen. I made mistake not going in with her. She received glued on tips painted no acrylic for 65$. My teen worked for that money to be able to go for that service. When I called after I realized I was then hung up on.
Great service! Very kind!
I have been a customer of ProCare for 2 years and at first I was very happy with their services, and even always tipped generously. The last 6 months their service has gone down hill. I had a bad set in May, and I thought okay, happens. I went for a new set, and don’t tip this time. I wanted to wait a few days before tipping through Venmo because why should I tip if the nails can’t last. Surprise surprise, all nails start breaking and lifting within a couple days. I call my nail guy to let him know that my nails are in terrible condition, but all he was talking about was why I didn’t leave a tip. Next morning I go to have my nails fixed. They The guy tells me that I’ll be 10-15 min and they will call me. I ended up waiting over 1 hour and a half. While he is doing my nails, he keeps talking about tipping and telling me to not forget to tip this time. I told him I have always tipped him, and he shouldn’t be concerned with the tipping if he does a good job. He does a rushed job, even files my cuticles too much and I start bleeding. Again, the nails only last a couple days. I call him again and he says that I can have someone else do my nails. I end up going to ProCare again because I was going on summer vacations and I had no time to look for somewhere else. The girl that did my nails did what looked like a good job, but my nails started lifting within 10 days and I ended up getting a green nail (bacteria) during the summer. My nail separated completely and it took 1 month to fully heal. A couple weeks ago I thought to try them again. I was immediately unsatisfied. The nails looked wonky and the work was sloppy. On day 4, my thumb nails falls off. I planned to go next day, but didn’t have the time. 3 days later, my middle finger falls off. This is when I realize that a repair is not enough and I will probably need a new set, even though I just did this one a week ago. The next few days other nails start slightly lifting. Unfortunately I can’t be paying $70 every weeks just so my nails can look decent, nor do I have the time. Before I used to get a fill every 3 weeks, now I need new nails in 4-5 days. Very disappointed as I have been very happy with this salon. I don’t know what happened, why it went downhill. Edit: The salon’s response is as bad as their service. Why would anyone take their time to write such a long detailed review if they are not a customer. I am adding a screenshot from their employees Venmo tip, and their card. This time I am also adding a photo of my infected nail over the summer after having my nails done in ProCare Nail Spa.
Oh my god so great!!
Best nail salon in the area !!! Professional , always friendly and do an awesome job every time .
Onn and her boss did a great job on my French acrylic manicure and my pedicure!! They were very accommodating and kind to me I will be coming back :)
ProCare Nail and Spa (inside pheasant lane mall) on Google Maps →
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts