Google reviewers rate ProDetect Mold Inspection of Norwalk five stars based on 214 reviews, noting the owner responds to every comment. Customers describe the mold testing service as punctual, organized, and highly communicative, with technicians arriving prepared and providing timely updates. Recurring themes include clear, practical findings that help clients plan repairs or renovations, as well as professional conduct in occupied or sensitive spaces. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 214 reviews (100% five-star).
Reviews on this page: 214 Google reviews (205 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Building Inspector serving Artesia, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
214 reviews on Google
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4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
TW
Theo Wallace2 reviews
★★★★★
I liked the attention to the wall cavity around the laundry hookups. That space wasn't visible during a normal walkthrough, so having it evaluated gave us additional confidence. The findings were clear and useful for planning future work.
Response from the owner · 5 days ago
Those laundry hookups are the kind of spot most people never think to look behind, so we're glad that wall cavity got checked and didn't just get passed over. It's a good feeling knowing that space is accounted for, especially when you're lining up the next round of work. Clear results to plan around are a real help, and we're glad they were useful to you.
I liked the attention given to the basement wall behind the water heater. That area had previously shown a little discoloration, and the inspection helped us determine whether it appeared connected to current moisture. The findings were reassuring and practical.
Response from the owner · 6 days ago
Cameron, the basement wall behind the water heater had shown some discoloration before, so it made sense to have it looked at closely enough to tell whether moisture was involved. Hearing that the findings were reassuring and practical means a lot to us, and we appreciate you taking the time to share how it went.
I liked the attention to the basement floor perimeter because that was where we had noticed slight dampness. The inspection compared the affected area with nearby sections, which provided useful context. The findings helped us decide where to focus our attention.
Response from the owner · a week ago
Faith, we're glad the basement floor perimeter got the attention it needed, since that's where you'd spotted the dampness. Comparing that spot with the sections nearby is a useful way to see what's really going on, and we're pleased the results gave you a clear place to start. We hope the rest of your home stays dry and comfortable as the seasons change.
The evaluation around the kitchen backsplash was useful because we had noticed slight discoloration near one section. The area was checked in relation to nearby plumbing and wall conditions. The findings helped us decide whether the concern required further attention.
Response from the owner · a week ago
The kitchen backsplash was the spot you'd already noticed, so it made sense to check it alongside the plumbing and wall behind it. Zoey, a mark like that tends to sit in the back of your mind until someone looks at it, so knowing where it stands is a real relief.
My experience was positive from the first phone call to the final follow-up. Everyone I dealt with was polite, responsive, and knowledgeable. It's rare to find that level of consistency throughout an entire customer experience.
Response from the owner · a week ago
That's a kind thing to hear. It means a lot to us that the people you dealt with stayed easy to work with from start to finish, and we're grateful you took the time to say so. Thank you for sharing this with us.
The appointment happened during a particularly busy week for us, but the company made the process remarkably simple. Their communication was timely, and the technician arrived prepared. I never felt like I had to chase anyone for information.
Response from the owner · a week ago
Thanks for taking the time to share this, Ian. We know a busy week makes a visit harder to fit in, so it's good to hear that the scheduling and updates didn't add to your load, and that you never had to chase anyone for answers. Here at ProDetect Mold Inspection of Norwalk, we're glad the technician arriving ready made the day go smoothly for you.
The inspection around the door sill was worthwhile because water occasionally appeared after storms. The surrounding surfaces were checked carefully, and the findings helped narrow down where the moisture might be entering. It was a very useful assessment.
Response from the owner · a week ago
Thank you for the review — we read every one, and we appreciate you taking the time.
The inspection helped us understand why one section of the floor seemed cooler and damper than the surrounding areas. Looking at slab-edge conditions and nearby moisture patterns provided useful clues. I appreciated the detailed approach and the practical explanation afterward.
Response from the owner · a week ago
That's really helpful to hear. Finding out why one part of your floor was acting differently than the rest—and then actually understanding what was causing it—that's the kind of answer that lets you address it instead of just living with it, Sydney.
Our property manager recommended this company, and now I understand why. They were dependable, responsive, and extremely organized. The quality of the inspection matched the excellent customer service we experienced.
Response from the owner · a week ago
Your property manager gave you a solid recommendation, and you acted on it—that's what matters here, Olivia. Our inspectors show up on time, walk through the space carefully, and get you clear findings you can actually use, which is what keeps property management moving forward.
What impressed us most was how transparent everything was. The specialist explained what could be confirmed and what would require additional investigation. That honesty made us trust their opinion.
Response from the owner · a week ago
We were glad to help you get straight answers about what was going on in your home, Matthew. That kind of honesty is the only way you can make real decisions about what comes next.
