Driving school · Cleveland, OH · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%50+27.3Reliability 24%0+0Value 14%0+0Replies to reviews 7%15+1.1Momentum penalty0−10Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE
FGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 48 driving schoolsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★240 Google reviews · 1 photos
80%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
45%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Professional Driving School 4.6 out of 5 based on 240 reviews, with the owner responding to only 6% of feedback. Positive comments highlight patient, communicative instructors who help students build confidence and master driving skills, while noting easy online scheduling and competitive pricing. However, several low-star reviews criticize rude customer service interactions and describe specific instructors as unprofessional, aggressive, or late, creating a divide in overall satisfaction.
Google rating: 4.6 out of 5 from 240 reviews (80% five-star).
Reviews on this page: 240 Google reviews (230 with written comments).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 27, 2026.
Service: Driving School serving Cleveland, Ohio.
Data from Google, last updated October 29, 2026.
Score profile vs other driving schools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
Professional Driving SchoolDriving Schools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Driving School: 50/100 on this factor. Category median: 83.C
50
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Driving School: 0/100 on this factor. Category median: 73.F
0
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Driving School: 0/100 on this factor. Category median: 100.F
0
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Driving School: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Professional Driving School: 15/100 on this factor. Category median: 57.F
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Bar = this company · dark tick = category median.
Star ratings
240 Google reviews we collected
4.6of 5
5 stars19180%
4 stars3013%
3 stars21%
2 stars31%
1 star146%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
91%praise
Praise25091%
Complaints269%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15355%
Would recommend4215%
Quality & results3312%
Communication259%
Speed & response187%
Honesty & trust31%
Price & value21%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our boys loved him - he is patient, calm, knowledgable and funny.”
“They hang up on you, put you on hold and then hang up on you, when you do finally get to talk to someone they are rude and have zero customer service skills.”
“It was easy to find on the road and I would definitely recommend to all.”
“We had a great experience with this school for all three of our sons.”
“Their customer service group is absolutely terrible!”
“as very nervous at first but the driving instructor was very nice and explained thing very well and after the second day I could already tell I was dr…”
“Also, I contacted customer service using the contact form in our online portal a few times and they were VERY responsive.”
“Everyone was trying to teach you how to drive and gave tips and tricks on the future like snow ice to slow down when you're in the situation.”
“My name is Mohamed Bayiomy and I honestly think this is a awesome, informational and helpful business.”
“the only way I got out of it was because I lied and said I didn’t know how to put gas in a car and said I didn’t have any money on me.”
“To make things worse, the driving school charged me a $30 cancellation fee for “wasting the instructor’s time,” even though I never canceled the lesson.”
People customers mention
Elias28 reviews
Rafat10 reviews
Sam10 reviews
Olmsted8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Professional Driving School for 1 kind of job. Pick one to see what they paid and said.
PPLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was fortunate to have Rafat as my instructor for BTW.I had been putting off driving due to phobia for so many years but Rafat truly encouraged me and placed so much effort in ensuring I get the right training I need.He went above and beyond and was very patient.He was strict at times but I knew it was all for my…
LLauren8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our first experience as a parent of a new driver and it was great (North Olmsted office). My son did the online courses and we scheduled our in-cars with ease. Rafat was mentioned a few times in the reviews so I booked with him and I'm happy I did! He conducted all 8 hours of my sons in-cars and he was WONDERFUL.…
Reasonable priceTeen classes
MMeagan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
Their customer service group is absolutely terrible! They hang up on you, put you on hold and then hang up on you, when you do finally get to talk to someone they are rude and have zero customer service skills. I think they're paid to be terrible to you and such as much money out of you as possible. This place is an absolute scam! DO NOT USE THIS PLACE!
YYusra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
I was in professional driving school and my driver Sam E was extremely unprofessional. He had the audacity to ask me if i knew how to fill a gas tank AND if I had money on me to pay for his gas. the only way I got out of it was because I lied and said I didn’t know how to put gas in a car and said I didn’t have any…
Teen classes
FFerrisLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
Worst school and Instructors.. all this money and I had to teach my kid how to park . Change lanes.. and reverse parking. Etc.. My son told me the Instructor in class was yelling at a teenager . lucky for him it wasn't my child . Avoid at all cost..
AabeLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Not professional at all very disrespectful and rude phone lady very disappointed
I was fortunate to have Rafat as my instructor for BTW.I had been putting off driving due to phobia for so many years but Rafat truly encouraged me and placed so much effort in ensuring I get the right training I need.He went above and beyond and was very patient.He was strict at times but I knew it was all for my good .I believe ,to have such a fantastic instructor in this day and age is very rare.Not everyone can do this job and do it well.It requires a lot of patience and dedication and no one could do it better than Rafat.It will be a big loss for the company when he retires or goes elsewhere.I was so happy that I was taught by the best.Thanks so much,Rafat.
Response from the owner · 8 hours ago
Thank you for your wonderful review! We’re happy to hear you had an amazing experience with Rafat. He is a valued member of our team and we’re very fortunate to have him! We will be sure to share your kind words with him. Thank you for choosing our school and trusting us with your education!
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zico falcaoLocal Guide · 110 reviewsiTotal number of Google reviews zico has written across all businesses on Google Maps, not just this one.
We are sorry to hear you had a negative experience. Please contact our office directly so we can understand your concerns and address any issues. Thank you!
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Lauren Lake8 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Our first experience as a parent of a new driver and it was great (North Olmsted office). My son did the online courses and we scheduled our in-cars with ease. Rafat was mentioned a few times in the reviews so I booked with him and I'm happy I did! He conducted all 8 hours of my sons in-cars and he was WONDERFUL. Kind, flexible and very communicative. Scheduling can be tough HOWEVER, if you're able to check in-car schedules daily, you can most likely find times that work for you as the instructors are always updating their availability. We were able to get it done WITH fall sports. Grateful for the experience.
Also, I contacted customer service using the contact form in our online portal a few times and they were VERY responsive. I also called once and had the same experience. No complaints.
HIGHLY RECOMMEND. Will be signing my daughter up in a year!
Price assessment: Reasonable price
Services: Teen classes
Response from the owner · 3 weeks ago
Thank you so much for the detailed review and recommendation! We’re happy to hear your first experience with our Driving School was a positive one and that your son had a great experience with Rafat. We also appreciate your feedback about our scheduling and customer service. Thank you for choosing professional Driving School and we’re looking forward to helping your daughter when it’s her turn!
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Meagan Cornwell3 reviewsiTotal number of Google reviews Meagan has written across all businesses on Google Maps, not just this one.
Their customer service group is absolutely terrible! They hang up on you, put you on hold and then hang up on you, when you do finally get to talk to someone they are rude and have zero customer service skills. I think they're paid to be terrible to you and such as much money out of you as possible. This place is an absolute scam! DO NOT USE THIS PLACE!
Response from the owner · 3 weeks ago
We’re sorry to hear you had a frustrating experience with our customer service team. Providing respectful and helpful service is very important to us, and we never want customer to feel ignored or disrespected. Thank you for bringing this to our attention so we can improve our customer service.
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Yusra Qadir5 reviewsiTotal number of Google reviews Yusra has written across all businesses on Google Maps, not just this one.
I was in professional driving school and my driver Sam E was extremely unprofessional. He had the audacity to ask me if i knew how to fill a gas tank AND if I had money on me to pay for his gas. the only way I got out of it was because I lied and said I didn’t know how to put gas in a car and said I didn’t have any money on me. Who asks a high school student to pay for this gas, BEYOND unprofessional.
On top of that, he was a chronic smoker and was always taking smoke breaks multiple times during our sessions; sometimes with me sitting idle in the car doing nothing and he’d be standing outside smoking.
He would also never respond to any messages regarding our scheduled sessions.
Please stay far away from this “professional” school.
Services: Teen classes
Response from the owner · 3 weeks ago
We’re very sorry to hear about your experience. What you described does not reflect the standards we expect from our instructors and students should never be asked to pay for fuel or lose instructional time for unnecessary reasons. We take concerns like these very seriously and we appreciate you bringing this to our attention.
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Ferris BalogLocal Guide · 45 reviewsiTotal number of Google reviews Ferris has written across all businesses on Google Maps, not just this one.
Worst school and Instructors.. all this money and I had to teach my kid how to park . Change lanes.. and reverse parking. Etc.. My son told me the Instructor in class was yelling at a teenager . lucky for him it wasn't my child . Avoid at all cost..
Response from the owner · 3 weeks ago
We’re sorry to hear that your experience did not meet your expectations. Our goal is to provide students with the necessary tools to become safe and confident drivers. We take feedback regarding our classroom and behind the wheel lessons very seriously and we appreciate you bringing this to our attention.
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abe SmithLocal Guide · 23 reviewsiTotal number of Google reviews abe has written across all businesses on Google Maps, not just this one.
We had a great experience with this school for all three of our sons. Rafat was the behind the wheel instructor for all 3 boys starting with our oldest in 2020 and ending with our youngest this month. Our boys loved him - he is patient, calm, knowledgable and funny. Our boys still talk about him fondly. He is a great teacher, he’s encouraging, helpful and emphasizes safety. Always on time and always polite! 5/5⭐️
Response from the owner · 3 weeks ago
Thank you so much for trusting professional Driving School with all three of your sons over the years! We’re so happy to hear they all had such a great experience with Rafat! His patience and knowledge on safety are exactly what we want for every student. We appreciate your continued support and for the amazing review!
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Lily cooke1 reviewiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
I was a student for the BTW and my experience was amazing! My instructor Rafat was incredibly helpful and kind and taught me many things. I feel confident and better about my driving after working with him! 100% recommend!!
Response from the owner · 3 weeks ago
Thank you so much for the kind words and recommendation. We will pass them along to Rafat! Thanks for choosing us!
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Ashaira Leo3 reviewsiTotal number of Google reviews Ashaira has written across all businesses on Google Maps, not just this one.
5 STARS TO RAFAT . He was the best instructor. sam E was not nice at alll. Aggressive and will yell if u make a mistake .RAFAT was so nice and made me feel comfortable. I was not nervous at all with him.
Response from the owner · 3 weeks ago
Thank you so much for your feedback! We’re very happy to hear that Refat made you feel safe and comfortable during your lessons. We’re also very sorry to hear that your experience with another Instructor did not meet your expectations. Thank you for bringing this to our attention, we always want our students to feel respected and comfortable while learning. Thank you for choosing professional Driving School!
