Jim Klein
Review from Google · view on GoogleTyler, Diiilon, and Camilo do a nice job. Appreciated
Professional Gutter & Drain
4.9 ★★★★★ 1,755 Google reviews · 24 photos
95%five-star reviews
37%reviews answered by the owner
Nov 2026latest review
Professional Gutter & Drain at a glance
Customers frequently praise the company for thorough gutter cleaning, downspout repairs, and underground drainage work, noting punctual arrivals and detailed explanations of materials used. Positive reviews highlight proactive communication regarding scheduling and project updates, as well as careful site cleanup after trenching. However, lower-rated reviews criticize the handling of warranty claims, citing delayed responses and a refusal to take responsibility for damaged property or incomplete initial work.
- Google rating: 4.9 out of 5 from 1,755 reviews (95% five-star).
- Reviews on this page: 1,756 Google reviews (1,699 with written comments, 41 with photos).
- Owner responses: the business replied to 37% of reviews.
- Most recent review: November 10, 2026.
- Service: Gutter Cleaner serving Columbus, Ohio.
Data from Google, last updated November 11, 2026.
Star ratings
1,756 Google reviews we collected
- 5 stars1,66995%
- 4 stars352%
- 3 stars70%
- 2 stars80%
- 1 star372%
Praise vs complaints
Phrases our text analysis found in 1,699 written reviews
- Praise4,00399%
- Complaints571%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,09427%
- Quality & results93923%
- Speed & response72718%
- Would recommend55514%
- Communication40310%
- Price & value2807%
- Honesty & trust622%
What customers talk about
We read 1,699 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Only company willing to repair gutters, saved me 1000$ and super professional and gutters are fixed!”
“After multiple emails, multiple ignored asks for "please show me what you are claiming" I get a drippingly condescending email from Andrew Johnson.”
“Cheryl and Anthony did a thorough job by cleaning all gutters and downspouts.”
“I don't know how these people are in business with the awful customer service they keep showing me.”
“Erin efficiently checked my storm drains for clogs and backups with a fiber optic camera, cleared the drains and discussed possible solutions if heavy…”
“Called again at week four and was informed they were delayed due to weather.”
“I definitely would recommend Professional Gutter & Drain.”
“At this point I can’t recommend them - their workers did fine.”
“Quickly got me back up and running while spending time explaining the process, materials used & allowed review of completed work prior to backfill.”
“Poor communication and questionable service.”
“The cost was very reasonable for the quality of the service.”
“They will tell you you need all new drains and it will cost you $7000.”
“If you’re looking for a reliable, professional team that delivers excellent results, I highly recommend Gary and Deonte at Professional Gutter & Drain.”
“Very shady people very rude definitely under the influence on the job.”
People customers mention
- Mike 204 reviews
- Deonte 149 reviews
- Brandon 136 reviews
- Dave 115 reviews
- Taylor 81 reviews
- Austin 80 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 1,755 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cara Whitley8 reviewsTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCheryl and Anthony did a thorough job by cleaning all gutters and downspouts. A previous company had left the downspouts clogged so they corrected the issue. Timely and quality service, will use them again!
Sean CollinsLocal Guide · 30 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCan I give more than 5 stars? Only company willing to repair gutters, saved me 1000$ and super professional and gutters are fixed! Call these guys!!
Matthew Means1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've used this company for several years and I've always had a good experience. Brandon and Cheryl were the last technicians who cleaned my gutters and they did a great job.
Rick Thomas8 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery satisfied Erin Resolved problem timely service
Tracy Kemp6 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErin efficiently checked my storm drains for clogs and backups with a fiber optic camera, cleared the drains and discussed possible solutions if heavy rains like the one in August become more frequent. He is quite knowledgeable and experienced. I am very pleased with his service and will continue to call on Professional Gutter and Drain. Thanks also to Jerred who was so helpful with scheduling the work. The cost was very reasonable for the quality of the service.
Jill Burchfield1 reviewTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional Gutter & Drain replaced and rerouted two underground gutter drains. It was hard work through old tree roots. Thanks to Tyler, Dillon, and Camilo for doing a great job.
Greg1 reviewTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleased w/ the work Tyler & Dillon performed on my property. Quickly got me back up and running while spending time explaining the process, materials used & allowed review of completed work prior to backfill. I definitely would recommend Professional Gutter & Drain. Thanks guys!
Steven Roush4 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandon, Anthony and Cheryl went above and beyond cleaning and fixing our Gutters. Highly recommend this company. Thank you!
Sean Moore1 reviewTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job on my outside drain lines today Erin! Courteous and professional service!
Business details
- Address: 1065 Buckeye Park Rd, Columbus, OH 43207
- Phone: (614) 412-9421
- Website: mygutterguy.com
- Service area: Columbus, OH