Bindya FernandoLocal Guide · 9 reviewsTotal number of Google reviews Bindya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service
ProFizix Physical Therapy & Wellness
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%69+19.5Replies to reviews 8%100+8.2Momentum penalty56−4.4Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 20 dry needling clinicsPosition by Experts Score among all companies we track in this category. · better than 5%
4.9 ★★★★★ 239 Google reviews · 24 photos
95%five-star reviews
4.58★last 12 monthsAverage stars on reviews from the last 12 months only.
6.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Oct 2026latest review
ProFizix Physical Therapy & Wellness at a glance
Reviewers highlight friendly front desk staff, clean facilities, and individualized treatment plans for issues like shoulder pain, back injuries, and carpal tunnel. Patients frequently note effective communication, punctual scheduling, and helpful home exercises. However, lower-rated reviews criticize inconsistent staff professionalism, high turnover, and insufficient one-on-one attention due to high patient-to-staff ratios, with some describing rushed sessions or unresponsive management.
- Google rating: 4.9 out of 5 from 239 reviews (95% five-star).
- Reviews on this page: 239 Google reviews (221 with written comments, 6 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 11, 2026.
- Service: Dry Needling Clinic serving Los Angeles, California.
Data from Google, last updated October 29, 2026.
Score profile vs other dry needling clinics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProFizix Physical Therapy & Wellness: 83/100 on this factor. Category median: 95.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProFizix Physical Therapy & Wellness: 69/100 on this factor. Category median: 98.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProFizix Physical Therapy & Wellness: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProFizix Physical Therapy & Wellness: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
239 Google reviews we collected
- 5 stars22795%
- 4 stars31%
- 3 stars21%
- 2 stars31%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
- Praise30398%
- Complaints52%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15651%
- Would recommend7825%
- Quality & results3712%
- Speed & response145%
- Communication145%
- Honesty & trust93%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Profizix Team are amazing, friendly, caring, informative and kind.”
“She has such a bad attitude and is so rude for no reason.”
“I highly recommend this place; all the patients leave very happy.”
“Naz & Physical Therapist Ali Danai which made the healing process smooth with great results.”
“The scheduling staff at the front desk, Jenni and Yasamn, are always friendly and very efficient.”
“Never called me back.”
“…est staring with Izy the junglady at front desk and my therapist they explained so well the process they are so nice friendly they make you feel so we…”
“Her expertise and compassion permeate throughout her practice, creating a culture of integrity and healing.”
People customers mention
- Naz 24 reviews
- Dominique 20 reviews
- Colin 17 reviews
- Nazanin 5 reviews
- Amanda 5 reviews
- Kian 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After 6 weeks of PT, Boyu Cao completely improved my ability to use my shoulder and play pickleball! Yay for Bo! Highly recommend her!
Vardan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Profizix Team are amazing, friendly, caring, informative and kind. They have great equipments and super clean environment. Despite the pain I was experiencing on my shoulders. Mary & Maybelline were very helpful and sweet to schedule my visit. I recommend others to join:)
Kandi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Will is great Therapist. He sent me home with exercises yo make my legs stronger 💪. Super grateful 🙌
Leana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Yo no soy paciente pero mientras espero a la persona que cuido que le den sus terapias Veo como todos son muy amables tambien sempre Bien atenta la muchacha Izzy Siempre estan todos muy atentos preguntando en que nos pueden alludar Recomiendo mucho Este lugar todos los pacientes siempre salen muy contentos
TaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Profizix Team are amazing, friendly, caring, informative and kind. They have great equipments and super clean environment. Despite the pain I was experiencing on my hand due to working long hours with computers (Carpal tunnel) I got lucky to be treated by Profizix and the best part is the treatment I received from…
Yolanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I absolutely love this place everyone is so nice the back room the grips in the front. This is my place. I love coming here they have helped me a lot Thank you so much
Photos
Customer reviews
4.9 ★★★★★ 239 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jed S2 reviewsTotal number of Google reviews Jed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter 6 weeks of PT, Boyu Cao completely improved my ability to use my shoulder and play pickleball! Yay for Bo! Highly recommend her!
Response from the owner · 4 weeks ago
Thank you for sharing your feedback with us. Providing exceptional care for our patients is always our top priority.
Vardan Brunsuzyan1 reviewTotal number of Google reviews Vardan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfizix Team are amazing, friendly, caring, informative and kind. They have great equipments and super clean environment. Despite the pain I was experiencing on my shoulders. Mary & Maybelline were very helpful and sweet to schedule my visit. I recommend others to join:)
Response from the owner · 2 months ago
Thank you Vardan
Martha Torres1 reviewTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen trato, todos muy amables
Response from the owner · 4 weeks ago
Thank you for your valuable feedback. We are committed to delivering the best possible care.
Daniel RodriguezLocal Guide · 376 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, friendly staff, 2 locations.
Response from the owner · 4 weeks ago
Thank you for your valuable feedback. We are committed to delivering the best possible care
Leticia AlatorreLocal Guide · 69 reviewsTotal number of Google reviews Leticia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEs Exelente Terapeuta Con Jessy Me Encanto
Response from the owner · 4 weeks ago
Thank you very much for your feedback. We strive to provide the highest standard of care to all of our patients.
Kandi Hauz1 reviewTotal number of Google reviews Kandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWill is great Therapist. He sent me home with exercises yo make my legs stronger 💪. Super grateful 🙌
Response from the owner · 4 weeks ago
Thank you for taking the time to share your feedback. We remain dedicated to ensuring clinical excellence and exceptional care for every patient.
Leana Fernandez1 reviewTotal number of Google reviews Leana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYo no soy paciente pero mientras espero a la persona que cuido que le den sus terapias Veo como todos son muy amables tambien sempre Bien atenta la muchacha Izzy Siempre estan todos muy atentos preguntando en que nos pueden alludar Recomiendo mucho Este lugar todos los pacientes siempre salen muy contentos
Response from the owner · 4 weeks ago
Thank you so much for your feedback. Your experience is very important to us, and we are dedicated to providing compassionate, high-quality care.
Tara MrfLocal Guide · 14 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfizix Team are amazing, friendly, caring, informative and kind. They have great equipments and super clean environment. Despite the pain I was experiencing on my hand due to working long hours with computers (Carpal tunnel) I got lucky to be treated by Profizix and the best part is the treatment I received from Dr. Naz & Physical Therapist Ali Danai which made the healing process smooth with great results. Maria, the front office lady was always helpful over the phone and made me welcomed every session. Thank you all. I am so very thankful for personalized attention and professional service I received. I highly recommend Profizix
Response from the owner · 4 weeks ago
Thank you for your feedback. We truly appreciate your insights as we continuously work to improve our patient care and clinic experience.
Yolanda Esquivel4 reviewsTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love this place everyone is so nice the back room the grips in the front. This is my place. I love coming here they have helped me a lot Thank you so much
Response from the owner · 4 weeks ago
Thank you for your feedback—we appreciate you helping us provide the best possible care. We love seeing you as well.
Business details
- Address: 3392 Motor Ave, Los Angeles, CA 90034
- Phone: (310) 742-2230
- Website: profizix.com
- Service area: Los Angeles, CA