Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
ProMax Water Heaters & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

ProMax Water Heaters & Plumbing

Everett, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 54 leak detection services · 5.0★ from 156 Google reviews

📞 Call (425) 490-5230Request a call backWebsite ↗

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProMax Water Heaters & Plumbing is better than 95% of leak detection services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProMax Water Heaters & Plumbing is better than 94% of leak detection services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProMax Water Heaters & Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProMax Water Heaters & Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProMax Water Heaters & Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProMax Water Heaters & Plumbing is better than 85% of leak detection services.A
85

Reviews for your job

Customers hired ProMax Water Heaters & Plumbing for 8 kinds of job.

ProMax Water Heaters & Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Water heater repair”

Todd11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will definitely recommend. Quick response and scheduling from Todd and a very professional maintenance visit with Evan. Got an appt with less than a days notice and our Rinnai tankless is back to good. Thanks!

Paid $400–600Reasonable priceWater heater repair
ShelleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've hired Evan and Owen for multiple plumbing needs over the past few years and they have always done a fabulous job. They are honest, hard working, and if there is an emergency they do their best to get the work scheduled quickly. These are the guys I recommend to all of my friends and family, as well as to my…

Reasonable pricePlumbing leak detectionPlumbing pipe repairToilet installation
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great tech, friendly and efficient. I’ll use them again as needed.

Paid $500–600Reasonable priceWater heater repair
m8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Evan was most professional and I highly recommend.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Meg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’re so grateful for Evan! He helped to diagnose and fix a water heater issue that others couldn’t. He was punctual, professional and knowledgeable, and we’ll definitely tap ProMax for any future issues!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Adam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredible experience- very quick response and professional

Water heater repair+ Responsiveness+ Punctuality+ Quality

Price

$1.4k+229% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 69%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation33$1.2k–$2.5k
Plumbing pipe repair10$328–$1.2k
Water heater repair6$83–$493
Toilet repair5$192–$680
Plumbing leak detection4$78–$642
Shower repair3$278–$1.0k
Faucet repair2$166–$542
Toilet installation2$480–$1.2k

Compare with

Action Leak Detection logoAction Leak DetectionExperts Score 100Everett · 5.00★Dirt Cheap Sewer Inc logoDirt Cheap Sewer IncExperts Score 98Everett · 4.96★Magic Flow Plumbing logoMagic Flow PlumbingExperts Score 96Everett · 4.98★