⭐⭐⭐⭐⭐ **Outstanding Service – Highly Recommend! I couldn’t be happier with the service I received! The team was punctual, professional, knowledgeable, and honest throughout the entire process. After showing them a proposal from another company, they took the time to explain exactly which components my garage door actually needed and, just as importantly, which ones did not need replacing. I truly appreciated their honesty, transparency, and willingness to educate me rather than simply trying to sell me unnecessary parts. Their service was so impressive that what I originally intended to be just an estimate turned into an immediate sale and installation! It’s refreshing to work with a company that delivers excellent customer service, expertise, and integrity. I highly recommend them to anyone needing garage door repairs or installation.
ProperShop Garage Door Services
ProperShop Garage Door Services at a glance
Customers consistently praise ProperShop for punctual arrivals, clear communication, and fair pricing during garage door repairs, spring replacements, and opener installations. Technicians are frequently noted for explaining necessary components and offering transparent options. However, low-star reviews highlight concerns about high costs, poor follow-up on post-installation issues, and a lack of transparency regarding parts pricing and commission structures.
- Google rating: 4.9 out of 5 from 605 reviews (98% five-star).
- Reviews on this page: 605 Google reviews (556 with written comments, 21 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 12, 2026.
- Service: Door Installation Service serving San Diego, California.
Data from Google, last updated November 13, 2026.
Star ratings
605 Google reviews we collected
- 5 stars59098%
- 4 stars61%
- 3 stars10%
- 2 stars10%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 556 written reviews
- Praise1,33798%
- Complaints212%
Topic share
How often each topic comes up in the written reviews
- Speed & response32224%
- Staff & attitude30823%
- Quality & results21516%
- Would recommend17313%
- Price & value14210%
- Communication1219%
- Honesty & trust776%
What customers talk about
We read 556 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was punctual, professional, knowledgeable, and honest throughout the entire process.”
“Due to delays from the construction team, the install had to be pushed back a couple times, but the guys were flexible and understanding during the process.”
“Eric was extremely knowledgeable and helpful in installing our new garage opener.”
“They are one of the most unprofessional companies I’ve dealt with in 30 years as a licensed general contractor.”
“I wanted to take a moment to recognize Eric and the wonderful experience we had with ProperShop Garage Door Services.”
“By far the worst experience I could imagine having.”
“We’re very happy with the service and highly recommend them to anyone looking for reliable, quality, and reasonably priced garage door services!”
“Stay away from Propershop!”
“preciated their willingness to work with us on the pricing They were fair, accommodating, and provided great value without compromising on the quality…”
“It’s just sad that you have all these companies price gouging on Labor for a job that takes about 1 to maybe 1.”
“r showing them a proposal from another company, they took the time to explain exactly which components my garage door actually needed and, just as imp…”
“What I appreciated most was that Eric genuinely seemed invested in helping us.”
“DO NOT trust Propershop.”
People customers mention
- Eric 59 reviews
- Chris 56 reviews
- Leal 19 reviews
- David 12 reviews
- Paula 8 reviews
- Gary 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 605 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
On time and very communicative. Did excellent work and would highly recommend.
- Price assessment: Great price
- Services: Garage door consultation
Eric was extremely knowledgeable and helpful in installing our new garage opener. He took the time to show us what work he completed and walked us through it all.
- Price assessment: Reasonable price
- Services: Garage door consultation, General repairs & installation
Thank you for the kind review Michelle! We love installing new quiet garage door openers, especially when in out own Pt. Loma neighbors homes!
I wanted to take a moment to recognize Eric and the wonderful experience we had with ProperShop Garage Door Services. It’s not often that I take the time to write a review, but when someone goes above and beyond, I think it’s important to acknowledge it. From our first conversation, Eric was incredibly helpful and easy to work with. We had some decisions to make about our garage door, and he took the time to explain the different options available to us. I really appreciated that he gave us the information we needed to make a decision without ever making us feel pressured or rushed. He was patient with our questions and made sure we felt comfortable with the direction we were going. What I appreciated most was that Eric genuinely seemed invested in helping us. At one point, an opportunity came up for him to move our project along sooner than originally anticipated, and he made the extra effort to make that happen. He certainly didn’t have to do that, and it made a big difference for our family. Those are the little things that really stick with you. Throughout the process, communication was easy, expectations were clear, and we felt like we were in good hands. I also appreciated how personable Eric was. It felt less like a sales transaction and more like working with someone who truly wanted to help us find the right solution. We are really grateful for the entire experience and especially thankful to Eric for the care and attention he gave us. There are plenty of companies that can sell and install garage doors, but it’s the people behind the service who make the difference. Eric absolutely made that difference for us, and I wouldn’t hesitate to recommend ProperShop to family and friends
- Price assessment: Great price
- Services: Garage door consultation, Customer support, General repairs & installation
Thank you for the kind review, Adelaide! It's always a pleasure for us to help our neighbors in La Mesa with their garage door repairs, and in your case with a brand new insulated garage door. We'll contact you in the coming months to schedule your annual tune up!
On time. Great job!
- Price assessment: Not sure
- Services: General repairs & installation
Hi Paul - we're so glad we could get your car out safely after your spring broke! We're just down the hill in Mission Valley, so if you need anything, please don't hesitate to reach out!
Great experience with ProperShop Garage Door Services. David did an excellent job installing our new garage door motor. We also appreciated their willingness to work with us on the pricing They were fair, accommodating, and provided great value without compromising on the quality of their work. The entire process was smooth, and David made sure everything was working properly before finishing. We’re very happy with the service and highly recommend them to anyone looking for reliable, quality, and reasonably priced garage door services!
Thank you for sharing your positive garage door opener experience! We will be there for any future garage door maintenance or repairs!
Transparent, informative, courteous, and professional service.
- Price assessment: Reasonable price
- Services: General repairs & installation
Hi Song - if we could give a review of our customers, we'd give you 5-stars! Thanks for choosing ProperShop for your garage door repair!
Chris leal was above and beyond he fixed our garage in no time thank you again I would reference Anyone that needs garage services or maintenance services there amazing
- Price assessment: Great price
- Services: General repairs & installation
I'm glad we were able to repair your garage door opener rail, Priscilla! Our shop is just down the hill in Mission Valley so holler if you need us again!
Update – November 2026 Another good experience with ProperShop! Chris returned to replace both torsion springs and the end brackets, completing the job professionally and efficiently in about an hour. Scheduling was straightforward, and we were able to book a regular appointment rather than an emergency service call. The new springs appear to be good quality, although the overall price was on the higher side. Chris was courteous and professional as always. Another pleasant experience, consistent with our previous visit! Chris from ProperShop was excellent. He showed up on time, was extremely professional, and took the time to explain everything clearly. He quickly diagnosed the issue with our garage door, did a solid repair by installing a reinforcement strut and tightening up weak hinge points, and made sure everything was working smoothly before he left. He also measured the door and shared specs in case we decide to upgrade later — no pressure, just helpful information. Overall, a great experience. Straightforward, efficient, and respectful throughout. Highly recommended.
- Services: General repairs & installation
We are thrilled that we were able to offer you a variety of options for you to choose from, Ajay. Customer-centered service is what we are all about! Thank you for leaving us a 5-star review!
I have used ProperShop Garage Door Services many times and they do not dissapoint me, their prices are fair and are very professional and always provide a quick response.
Hi Oscar, Thank you so much for your continued trust and for taking the time to leave us a 5-star review! We're honored to be your go-to garage door company. It's great to hear that you've consistently had positive experiences with our team and that you appreciate our fair pricing and professionalism. We truly value your loyalty and look forward to helping you with any future garage door needs. Thank you for choosing ProperShop Garage Door Services!
Business details
- Address: 5980 Fairmount Ave #111, San Diego, CA 92120
- Phone: (858) 544-1561
- Website: propershopgarage.com
- Service area: San Diego, CA