Google reviewers rate PMI Austin 4.9 out of 5 based on 346 reviews, with the owner replying to 13 percent of them. Most customers highlight responsive communication, professional application processing, and timely maintenance services that simplify the rental experience. However, a minority of low-star reviews cite recurring issues with properties arriving in poor condition, administrative errors delaying lease signings, and instances of unprofessional or unreachable staff behavior.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
A quick shout out to PMI for quickly processing applications and the lease documents for my clients new rental home. Paolo was especially helpful and quick to respond to all my questions. I am confident my clients are in good hands as tenants with this group managing the property. 5 stars!
Super helpful with the move in process, they made everything super easy and we got everything that needed fixing fixed in a day!
Paolo was helpful, respectful, and focused during our application process. I really appreciated his assistance!
From the start of our relationship, PMI has exceeded my expectations in managing my property. This is my family’s first experience with a property management service, so I wasn’t quite sure what to expect. From Federico’s expertise regarding our house and the surrounding area to Lester’s help and responsiveness with the various minor issues that have cropped up (mostly of my own making), I’ve been very glad we chose PMI.
It has been an absolutely pleasure working with you! Our goal is always to provide a higher level of service. Thank you for being a part of the PMI Austin family!
We had a great experience working with Paolo and Cristian at PMI Austin. They were both extremely helpful, responsive, and took the time to answer all of our questions throughout the process. They were easy to work with and made everything straightforward and stress-free. I would definitely recommend Paolo, Cristian, and the PMI Austin team to anyone looking for a great property management company.
Paolo was incredibly helpful and quick to provide all the information I needed. I really appreciate his excellent customer service and responsiveness!
Paolo has been very helpful with all my concerns and provided all I needed.
Quick responses and friendly team!
Thank you, Lester. You’ve shown me that good customer service still exists. You were attentive, proactive in finding a solution, and very empathetic regarding my issue. You not only resolved what I needed but also brightened my day with your positive attitude. I wish more professionals were like you. I’ll recommend you without hesitation!
Paolo was great to work with. He was very communicative and helped to make sure both our clients were taken care of. He was very professional and quick to reply back to requests. I'd recommend working with Paolo.