Home improvement store · Bartlett, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%57+36.2Reliability 28%34+9.6Replies to reviews 8%88+7.2Experts Score= 53Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 13 kitchen remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★35 Google reviews · 21 photos
83%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ProSource of Memphis 4.5 out of 5 based on 35 reviews, with the owner responding to 77 percent of them. Customers frequently praise the staff for their helpfulness, product knowledge, and ability to assist with selections for flooring, tile, and cabinet projects. Positive feedback often highlights the wide variety of inventory and the ease of working with the team. However, a recurring criticism in lower-rated reviews concerns high prices for non-carpet items, strict no-return policies on special orders, and instances of walk-in customers being ignored by staff.
Google rating: 4.5 out of 5 from 35 reviews (83% five-star).
Reviews on this page: 35 Google reviews (26 with written comments, 2 with photos).
Owner responses: the business replied to 77% of reviews.
Score profile vs other kitchen remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
ProSource of MemphisKitchen Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProSource of Memphis: 57/100 on this factor. Category median: 89.C
57
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProSource of Memphis: 34/100 on this factor. Category median: 93.D
34
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProSource of Memphis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProSource of Memphis: 88/100 on this factor. Category median: 96.A
88
Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.5of 5
5 stars2983%
4 stars13%
3 stars13%
2 stars13%
1 star39%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
92%praise
Praise2392%
Complaints28%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1352%
Price & value416%
Speed & response312%
Communication28%
Would recommend28%
Quality & results14%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cody was so helpful and has exceptional knowledge of all the products!”
“They have quality products at a good price.”
“This company is a rip off.”
“They helped select a match to existing cabinets, put together a CAD, and install plans same-day.”
“All of the staff here are extremely helpful and knowledgeable and have answered all of my questions.”
“My wife and I would strongly recommend ProSource for things you need for your home.”
“They are super helpful and their products are top-notch.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLawson7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amy and Susie are great to work with as a new customer. They helped select a match to existing cabinets, put together a CAD, and install plans same-day. Highly recommend
KKasi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Loved going to ProSource to pick out my new floors. Cody was so helpful and has exceptional knowledge of all the products! They have a wide range of products and you can get very inspired in there! They are great to work with!
BBarbaraLocal Guide · 379 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The ladies at the counter were so nice. I didn't have an appointment. I'm undecided in what I need/want and can afford. I need to make a decision soon.
WWILLIAMLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Valerie, the Sales Manager, was exceptionally helpful and patient while we “dithered”.
SStephenLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
ProSource sales manager, Sarah, was excellent. She was able to match a carpet we needed in a short period of time. Completing the sale process was very seamless. Sarah was very helpful and provide detail information about our purchase. My wife and I would strongly recommend ProSource for things you need for your home.
Aanne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This the third time I have used Pro Source for a home improvement project. They helped me with my kitchen and bathroom renovation and this time for a rug in my living room.
Valerie is has been my service rep for every time I needed help in my projects. However every one at Pro Source has been friendly and helpful.…
Amy and Susie are great to work with as a new customer. They helped select a match to existing cabinets, put together a CAD, and install plans same-day. Highly recommend
Response from the owner · a week ago
Thank you for sharing your experience, Lawson! We’re so happy Amy and Susie were able to find a match for your existing cabinets and put together your design and installation plans the same day. Welcome to ProSource of Memphis, and thank you for recommending our team!
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Kasi Wann2 reviewsiTotal number of Google reviews Kasi has written across all businesses on Google Maps, not just this one.
Loved going to ProSource to pick out my new floors. Cody was so helpful and has exceptional knowledge of all the products! They have a wide range of products and you can get very inspired in there! They are great to work with!
Response from the owner · a month ago
Hello Kasi, thank you for your wonderful review! We're so glad you enjoyed selecting your new flooring at ProSource of Memphis and found inspiration in our wide range of products. Cody will be thrilled to hear that his product knowledge and guidance helped make the experience a positive one. We appreciate your kind words and the opportunity to be part of your flooring project, and we look forward to helping you with future home updates!
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Barbara NashLocal Guide · 379 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
The ladies at the counter were so nice. I didn't have an appointment. I'm undecided in what I need/want and can afford. I need to make a decision soon.
Response from the owner · a month ago
Barbara, thank you for the five-star review! Choosing the right products for a project can take time, and we’re glad our ProSource of Memphis team made you feel welcome while you considered your options, budget and next steps. We truly appreciate your business and support!
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WILLIAM WEDDENDORFLocal Guide · 12 reviewsiTotal number of Google reviews WILLIAM has written across all businesses on Google Maps, not just this one.
Valerie, the Sales Manager, was exceptionally helpful and patient while we “dithered”.
Response from the owner · 2 months ago
Hello William, thank you for the 5-star review and for sharing your experience with Valerie! We're delighted to hear that her patience and guidance helped make the decision-making process easier while you explored options for your project. Taking the time to ensure customers feel comfortable and confident in their selections is something our team takes great pride in. We appreciate your kind words and look forward to assisting you again at ProSource of Memphis.
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Stephen HammondLocal Guide · 24 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
ProSource sales manager, Sarah, was excellent. She was able to match a carpet we needed in a short period of time. Completing the sale process was very seamless. Sarah was very helpful and provide detail information about our purchase. My wife and I would strongly recommend ProSource for things you need for your home.
Response from the owner · 2 months ago
Thank you so much for the five-star review, Stephen! We’re thrilled to hear that Sarah’s product knowledge and support made such a positive impression on you. Your recommendation means a lot to us. Thanks again for choosing ProSource of Memphis!
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anne seiler8 reviewsiTotal number of Google reviews anne has written across all businesses on Google Maps, not just this one.
This the third time I have used Pro Source for a home improvement project. They helped me with my kitchen and bathroom renovation and this time for a rug in my living room.
Valerie is has been my service rep for every time I needed help in my projects. However every one at Pro Source has been friendly and helpful. They have quality products at a good price.
Another shout out to Amy the kitchen and bathroom designer. So friendly and talented.
Anytime I can recommend Pro Source to someone for services and products I do.
Response from the owner · 3 months ago
Anne, thank you for such a thoughtful review! It means a lot that you’ve trusted ProSource of Memphis with multiple projects, from your kitchen and bathroom renovation to your living room rug. We appreciate your business and your kind words about Valerie, Amy and our team.
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Christy Bendall9 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
I couldn’t be happier working with ProSource. My kitchen remodel has gone so quickly thanks to Susie Parson’s expertise. She has a great eye for detail and knows how to pull just the right product for me to consider. I’m thankful to have found this vendor through my contractor. Looking forward to accomplishing more projects with Susie’s help in the future.
Response from the owner · 4 months ago
Hi Christy, thank you for taking the time to leave a review! We’re so glad to hear you experienced stellar customer service and enjoyed working with our showroom team on your kitchen remodel. We truly appreciate your feedback and look forward to helping with your next project!
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Theresa Jacobs7 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Pro Source was a blessing! They are super helpful and their products are top-notch. We have remodeled a kitchen with them and now a bathroom and bedroom. We have been satisfied with all of our projects. Give them a try!
Response from the owner · 4 months ago
Hi Theresa, we’re so glad you had a great experience with our team during your bathroom and bedroom remodeling project. Delivering quality work and a smooth process is always our goal, no matter the size or scope of the update. Thank you for trusting us with your project!
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carlos donatoLocal Guide · 20 reviewsiTotal number of Google reviews carlos has written across all businesses on Google Maps, not just this one.
It is a wonderful place with many varieties. Suzan is a great staff to help you with your projects. Truly recommend this amazing people
Response from the owner · 4 months ago
We’re so glad you had a great experience with our team. Delivering quality work and a smooth process is always our goal. Thank you for trusting us with your project!
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Peter PughLocal Guide · 22 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Worked with their interior designers on a Master Suite renovation. Turned out great from design - product - price!! Great people to work with as well…
Response from the owner · 6 months ago
We’re thrilled to hear you’re happy with the final results. Our team puts a lot of care into every step of the process. Thank you for trusting us with your project, we're looking forward to the next one!
