Google reviewers rate the company 4.5 out of 5 based on 96 reviews, with the owner responding to 93 percent of them. Customers frequently praise technicians for their professionalism, thorough explanations, and ability to handle security, audio, and video installations. However, low-star reviews highlight concerns regarding high service fees, unclear contract terms, and occasional issues with callback responsiveness or equipment reliability.
Google rating: 4.5 out of 5 from 96 reviews (88% five-star).
Reviews on this page: 96 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: September 17, 2026.
Service: Security System Installer serving Newport News, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
96 Google reviews we collected
4.5of 5
5 stars8488%
4 stars11%
3 stars00%
2 stars11%
1 star1010%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
89%praise
Praise11289%
Complaints1411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4233%
Quality & results2419%
Speed & response1915%
Would recommend1613%
Communication119%
Price & value119%
Honesty & trust32%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was a pleasure to have someone so kind and knowledgeable in out home!”
“…pment went where, the installers were great, and took their time to thoroughly explain how the system worked and what we needed to do.…”
“Service is awful”
“Protection by Design upgraded our alarm system efficiently with no inconvenience for us.”
“They never called me back.”
“I’m completely satisfied and will recommend this company.”
“Don't know about you but if they can't bother to call back I'll never use them for anything and let everyone I know to avoid them.”
“We had a home security system installed and we were listened to, walked through what equipment went where, the installers were great, and took their t…”
“…review - we were able to come to a solution that meets my needs for a reasonable price after my previous in-wall HDMI cable failed.…”
“I called them for an estimate to mount my TV over a fireplace.”
“Extremely trustworthy, professional and just overall great experience with this company.”
People customers mention
Nathan6 reviews
Paul6 reviews
Audio4 reviews
Tyler4 reviews
Jim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We have been struggling to troubleshoot and repair a COX contour box. After finally getting a new box Mike and Nathan helped us connect it our whole house network. Mike scheduled Nathan so who completed the hook up and check out of all our TV’s and Audio connections. Well done!!
Bob
Price assessment: Great price
Response from the owner · a month ago
Thanks Bob! I am so happy we could help.
Michael McClure6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent company to deal with. We had a home security system installed and we were listened to, walked through what equipment went where, the installers were great, and took their time to thoroughly explain how the system worked and what we needed to do. We highly recommend!
Price assessment: Great price
Response from the owner · 4 months ago
Thank you so much. It makes our day to hear that our team is taking good care of our clients.
Charles Avery11 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
We had a problem with our alarm system and Tyler came to repair it. He is such a pleasant person, and totally knew what he was doing. It was a pleasure to have someone so kind and knowledgeable in out home! Thank you Tyler!
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you for letting us know. We will pass on your kind words to Tyler for a job well done!
Sandra McAmis4 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Nathan is a terrific technician and teacher! We were fortunate to have him take care of a loose wire and patiently give tips to us on streaming. With his help we have even planned for a future replacement of a tv. We will use Protection by Design for our needs and request that Nathan return to our home. Having him here today was a happy start to our new 2026.
Price assessment: Great price
Response from the owner · 10 months ago
So amazing to hear. Happiest of New Year’s to you and yours!
Keith Rowles3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Protection by Design recently upgraded our security system adding a camera. Steve helped the planning and the technicians installed...they all were fantastic. Check them out before you go elsewhere!!! And the pricing is the best around!
Response from the owner · a year ago
We are so happy we met (and hopefully exceeded) your expectations. Please keep us in mind for your future Security & Audio/Video needs.
Diana2 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
We always have a great experience with Protection by Design! Nathan did a wonderful job getting our surround sound and back door sensor working. He was very professional, knowledgeable and answered all of our questions. Thank you Nathan for a job well done!
Price assessment: Great price
Response from the owner · a year ago
So happy to hear from you! I will let Nate know that his work was much appreciated.
Crad KennedyLocal Guide · 69 reviewsiTotal number of Google reviews Crad has written across all businesses on Google Maps, not just this one.
Had a very good experience with Protection By Design. Their rep took his time, was very thorough, answered all my questions, and made my system even better. He was outstanding.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you for sharing your experience. I will pass this on to my team.
Sylvia Scholnick5 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Thank you for providing excellent service over the years. We especially appreciate the work of your technician Reaves, who is outstanding!
Response from the owner · a year ago
It has been a pleasure taking care of your technology needs for more than a decade and we are grateful for your kind words. I will pass them on to my team.
