Reviewers frequently cite punctuality, professional communication, and clear explanations as strengths of the on-site technicians. However, a recurring criticism involves significant price increases and aggressive upselling, with some customers reporting misleading quotes or unnecessary service recommendations. Additionally, several low-star reviews highlight deteriorated customer service and scheduling difficulties following the company's acquisition by A-1.
Google rating: 4.9 out of 5 from 2,007 reviews (94% five-star).
Reviews on this page: 2,007 Google reviews (1,534 with written comments, 24 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 24, 2026.
Service: Plumber serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
2,007 reviews on Google
5★1,888
4★48
3★11
2★17
1★43
Reviews from Google, shown as published (original wording, unedited).
AY
Ashley Young4 reviews
★★★★★
Nate Rivera has come to our house several times and is very quick professional and always explains things well to me! Would 100% recommend public service plumbers and Nate 😊
Price assessment: Not sure
Services: Toilet repair, Plumbing pipe repair, Outdoor plumbing system repair
Response from the owner · 19 hours ago
Ashley Young, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Public Service Plumbers. We strive to exceed expectations, and we are grateful that we did so for you.
Hank Demous, thank you so much for taking the time to leave us a great review! We are thrilled to hear that you had a positive experience with Public Service Plumbers.
Técnico muy profesional y amable . Recomendado. Después de tanto sttre sobre el problema el técnico plomero que realizó el trabajo el señor CLINT ,solucionó todo en tan solo dos días . Trabajo increíble , todo limpio y organizado . Trabajo financiado por la compañía excelente precio . Muy recomendado dicha compañía y el técnico CLINT .
Response from the owner · 4 days ago
Tania Zequeira, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Melanie Meliza, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Plumber was competent and did help us after hours. One star because since A-1 acquisition customer service has become terrible. An AI bot answers the phone every time, actually live agents are unhelpful and can’t seem to schedule anything. Please go elsewhere PSP is no more!
Response from the owner · 4 days ago
Rae Story, providing high-quality service is our goal, and we apologize for any shortcomings in your recent experience. Your feedback helps us identify areas for improvement, and we are dedicated to addressing any issues you encountered. Please contact us at +1 214-363-4477 so we can discuss your concerns in more detail and work towards a resolution.
Plumber Jake Spector was professional, prompt and knowledgeable
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Faucet repair, Faucet installation
Response from the owner · 4 days ago
Vicki C, Thank you for taking the time to share your positive experience with our plumbing services! We are thrilled to hear that our team was able to meet your expectations and provide you with excellent service. Your satisfaction is our top priority, and we appreciate your kind words.
Clint was great! He walked me through the
Process of elimination to determine where the leak was coming from. He identified the leak in less than 10 minutes and told me what my next steps need to be to resolve. Highly recommended.
Price assessment: Reasonable price
Response from the owner · 5 days ago
Michael M- Your review made our day! We are delighted to hear that you had a 5-star experience with us. Thank you for choosing Public Service Plumbers for your needs - we appreciate your business.
Nate came out and diagnosed our problem expeditiously along with knowledgeable assessment. He is really HIM! We feel comfortable moving forward with what was recommended to us. Give Nate a raise please, he deserves it. I’m truly impressed. Thank you Public Service Plumbing!
Services: Plumbing pipe repair
Response from the owner · a week ago
Thanks for the review! Our team at Public Service Plumbers works hard to deliver reliable and efficient service to all of our customers, and it is rewarding to know that we have met your expectations. Thank you for choosing us for your plumbing needs, and we appreciate your feedback.
