Reviewers frequently praise the facility for its cleanliness, secure climate-controlled units, and helpful staff who assist with rentals and questions. Positive feedback highlights easy access, quick paperwork processing, and friendly customer service during move-ins and unit changes. However, recurring criticisms involve unexpected month-to-month rent increases, strict policies regarding early termination fees, and isolated reports of unit flooding or incorrect posted closing times.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Sadie is so helpful and kind. This is such a great place for all your storage needs, so clean and having it climate controlled is an added bonus during summer weather. Have already recommended to friends and they have rented storage space here at this location and are very happy.
Thank you, Lynn, for stopping by to leave Public Storage a wonderful review!
Trace gave us great help.
Jim, we’re delighted we could deliver an excellent experience! Thanks for choosing us for your storage needs! - The Public Storage Team
Sadie does a great job cleaning the property and handing out maps to those who need it.
We're grateful to have you as a customer, Keenbond. Thanks for the review of Public Storage!
Sadie was great! Nice clean property.
Hi Tom. We appreciate you taking the time to leave Public Storage a review — thank you!
I cannot rave more about Trace!! I wish more companies had employees like him! He is amazing and by far the most thoughtful and helpful person I have dealt with in a very, very long time!!! I wish I could give more stars!
We are always thankful for positive feedback from our Public Storage customers. Thank you, Britney!
Trace at the Brea Public Storage on Lambert was very kind and very helpful, and being a female and at the storage by myself, he made me feel very safe. Thank you Trace for your being so helpful.
Thanks so much, Virginia! The Public Storage team appreciates you taking the time to share your experience.
Sadie was very helpful obtaining a storage unit. The property was very clean and welcoming.
We’re glad we could deliver a 5-star experience, David! Thank you for choosing Public Storage.
Pros: Great location, clean facility, and friendly staff. Cons: Be prepared for significant rent increases. I’m not talking about the end of a promotional rate or move-in discount, I’m talking about straight month-to-month rent jumping 40% not once but twice. After going through all of my rental paperwork there was nothing that stipulated an increase anywhere close to that amount. At the end of the day it feels like they just want to lock you in and hope you won’t leave. Buyer beware.
Every time I arrive to the lot, Sadie, one of the employees is always keeping it very cleaning. Always picking up trash asking if there’s anything we may need. Adding to this. Transferred into a new unit and Sadie was very helpful
Taylor, we're glad Sadie has been so helpful during your transfer! Thank you for choosing Public Storage - we value your business!
Sadie helped me out and answered all my questions. The space looks clean and well taken care of!
Jean, thanks for leaving Public Storage this review. Have a great day!