Google reviewers rate Public Storage 4.8 out of 5 based on 403 reviews, with the owner responding to 98% of feedback. Customers frequently praise the facility's security features, including 24/7 cameras and app-based gate access, alongside helpful and knowledgeable staff who assist with setup and unit transfers. Pricing is often described as reasonable, though some long-term tenants report stable rates. Common criticisms in lower-rated reviews include severe pest infestations, unauthorized rate increases, and occasional security breaches or staff unavailability.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
geraldine the property manager, wow this girl is a professional. She was so helpful in everything I needed from A~Z ,,geraldine is one smart cookie.. she needs a raise ASAP,, thanks for the great storage experiance
Thank you for choosing Public Storage, Steve. We appreciate your positive feedback!
I'm a new customer, but the manager at the front desk was very helpful and did an excellent job getting me set up and showing me my unit. Place is very secure and protected . Would recommend tiny one that needs a storage unit
Dennis, thanks so much for the 5-star review of Public Storage!
Very easy to set up and ready to move in with a simple download of an app.
Thank you for the fantastic review of Public Storage!
Great facility and staff, definitely would recommend!
Thanks for giving us the opportunity to assist with your storage needs! - The Public Storage team
Customer service person was extremely helpful, very knowledgeable and most importantly shared her knowledge with me. Very considerate, courteous and displayed excellent customer service skills.
Thank you for stopping by to leave Public Storage a wonderful review!
Marley was helpful
Maria - Your feedback is much appreciated! Thank you for supporting Public Storage with your review.
Great hours, and efficient staff. I really appreciate Geraldine for her extremely helpful nature and friendly attitude.
We're grateful for your five-star review! It's wonderful to hear that Geraldine left such a positive impression with her expertise and friendliness. We truly value your feedback. Thank you for choosing Public Storage.
Very helpful and knowledgeable staff member. Very reasonably priced.
All of us at Public Storage appreciate your great review, Susan. Thank you!
I had a amazing experience today everything was smooth easy I really appreciated it
Thanks for the positive review of Public Storage, Jessica!
Geraldine’s customer service is above 5 stars. She listens without interruption, and then she helps you, she makes you feel you have made a good decision,, in keeping your storage location. So Thank you Geraldine your a a great asset to your Company, may they get more like you , but your actually 1 of a kind.. Thank you! G.F.
It's great to hear you are happy with our team and business, Glynis! Thanks so much for leaving Public Storage a review.