Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Public Storage 4.8 out of 5 based on 704 reviews, frequently citing friendly staff, clean facilities, and efficient online booking processes. Positive feedback highlights helpful customer service and accessible units at the Bridgeport location. However, lower-rated comments describe issues with pricing discrepancies, unfulfilled unit access promises, and difficulty reaching staff by phone.
Data from Google, last updated November 11, 2026.
704 Google reviews we collected
Phrases our text analysis found in 630 written reviews
How often each topic comes up in the written reviews
We read 630 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sierra is awesome to work with and is friendly and professional!”
“…n the phone was totally cool then i get thete explain my situation no compassion at all the owner told me to borrow money from fsmily i explained half…”
“Excellent, what a great experience I had at plubic storage on 77 and bridgeport in Lakewood WA , ciera was very friendly and knowledgeable experience.”
“…trated and customer service was not OK with me because my problem is not resolved and bare minimum on it and I’m sorry it’ll cost me another $179.…”
“I would highly recommend to anyone looking to store their stuff here.”
“Poor customer service policy for a large company very unsatisfied and will never use and or recommend them again.”
“Every time I’ve seen her at the facility she’s quick to speak!”
“…even though i was hit by a fireworks last night he made sure to walk slow and explain everything great place.…”
“Ciera was very transparent about all of the information and pricing and was very easy to work with!”
“I came in today, and Ciera helped me by being able to make sure that I was paying a reasonable rate.”
“Overpriced for this area.”
“Best personal experience, it's place where I'll trust to store my belongings and not worry about anything happening to it.”
“scam operation expect to pay a late fee every month if you store here”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 704 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service
Nenita, thank you for trusting Public Storage with your storage needs! It's an honor to have earned your business.
Thank you for all your help Brandie!!!!
Your support of our team at Public Storage is much appreciated, Jessica!
Excellent, I’m extremely impressed
We couldn’t ask for a better review of Public Storage. Thanks so much!
Ciera the best
Kay, thank you for reviewing Public Storage! Have a wonderful day!
Brandie is my super hero today she helped me back into my storage after a car break in and my keys got taken she drilled out my lock and then stood by my side when I opened the storage that had all my moms belongings in it. My mom has passed so what I thought was going to be emotional was actually a good time no tears all laughs thank you brandie your a Rockstar im so happy I met you on this day xo Bri 💗
We are grateful to have earned your business, Briana. Thanks for choosing Public Storage for your storage needs!
Facility is clean and well kept. All gates work well and units are easily accessible. My location on Bridgeport is the best! Sierra is awesome to work with and is friendly and professional!
We are so glad to hear that you enjoyed working with our team, Dana! We appreicate your continued support of Public Storage.
Excellent, what a great experience I had at plubic storage on 77 and bridgeport in Lakewood WA , ciera was very friendly and knowledgeable experience. I will rent again. Thank you.
Thanks a million, Sophia, from the Public Storage Team!
Brandie was great and super helpful! Helped me get my reservation moved to match my move in- give her a raise.
Thank you for the fantastic review of Public Storage!
Brandie was a Great Help! She was friendly, courteous, and knowledgeable. I was unable to access the facility, and she was a great help in getting in
Julie, we are delighted to get your review of Public Storage. Thank you so much!
Storing my things at this location has never been easier. The prices are great. Customer service is accessible. Ciera is always friendly and helpful. Thank you!
Thank you for stopping by to leave Public Storage a wonderful review!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts