Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Reviewers frequently praise the facility for its affordable rates, secure units, and helpful staff who assist with gate issues, account setup, and billing. The registration and move-in process is often described as quick and seamless, with positive notes on the cleanliness of the spaces. However, low-star reviews highlight recurring problems with the digital app and kiosk systems, including technical failures that prevent check-in or payment updates, leading to unauthorized charges and difficulty reaching customer service for resolution.
Data from Google, last updated November 11, 2026.
738 Google reviews we collected
Phrases our text analysis found in 696 written reviews
How often each topic comes up in the written reviews
We read 696 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Manager on site was very helpful with my gate issue.”
“k went above and beyond helping me get my storage unit thank you Mark excellent service, great demeanor love seeing a true value of a face behind a go…”
“Kiosk was not working properly when I showed up to rent the unit.”
“When we needed an extra storage unit, she handled it lightning fast and made sure we were taken care of!”
“I would highly recommend renting here if you need storage.”
“Very sketchy place if you ask me, do not recommend renting storage here at all.”
“Did a lot of research and this was the most affordable option in the North Tacoma area.”
“I’d seriously go elsewhere, unless you like being ripped off.”
“The staff are very professional and easy to work with.”
“I honestly wasn't looking forward to the errand, however, I was pretty blown away at the ladies' genuine care and attentive listening skills.”
“Was lied to twice about the amount, canceled the second they took the money out.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 738 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Easy to register, access and move into the storage units! Thanks for the great service!
Thank you for the excellent review, Kathy! — Public Storage Team
This place isn't even staffed by an actual present person, only by video prompt & their customer service is beyond poor at best. The unit itself was extremely unsecured feeling, as the doors and walls were made with plywood and 2×4s only. A few items inside of the unit were also wet, as was one wall when touched, inside of the unit. There wasnt even a security camera inside the hallway where the unit was located. Very sketchy place if you ask me, do not recommend renting storage here at all.
Helpful and patient
Thank you for stopping by to leave Public Storage a wonderful review, Jaquelyn!
Decent spot. Manager on site was very helpful with my gate issue.
We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Public Storage Team
Did a lot of research and this was the most affordable option in the North Tacoma area. I feel happy about the security level and move in was easy.
Reviews like this one make our day, Kate! Thanks from the Public Storage team.
Terrible management Was having issues with gate code Manager refused to come out of office. Was forced to use automated system which does not work.
Mark, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for taking time to share this so we can work to improve.
We had a great experience. The woman who helped us was incredibly kind and supportive. She made the entire checkout process effortless. When we needed an extra storage unit, she handled it lightning fast and made sure we were taken care of!
Thanks for the great review, Anthony! — Public Storage Team
Great Staff. There for your storage needs. Thankyou
Thank you for reviewing Public Storage! It was so kind of you to share your experience, Ray.
Finally a storage that takes care of my stuff in the correct way. Good business practices.
Mariano, we are grateful for your review. Thank you from all of us at Public Storage!
Kathy is the absolute best!!
Hi Timothy, thanks for your praise and kind comments about Public Storage!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts