Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the facility's cleanliness and the helpful, professional service provided by on-site staff who assist with reservations and technical issues. However, recurring complaints highlight a persistent rodent infestation that damaged stored belongings, along with frustrations over unexpected rent increases and difficulty reaching human support for billing disputes.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
578 Google reviews we collected
Phrases our text analysis found in 496 written reviews
How often each topic comes up in the written reviews
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very knowledgeable or the policy and regulations of the company.”
“Horrible customer service,Very unprofessional staff members and the manager is no better, They entice you with free things such as locks etc.”
“She did an amazing job helping us get our storage issue taken care of very quickly!”
“This place is terrible the public storage in beltsville is way better”
“I would definitely recommend their services, just know that there may”
“Over the years, whenever I had questions about billing, unit size, or access, the team responded quickly and clearly.”
“First, I had to argue to refund a new lock since my move in date was delayed by their elevators being out of service.”
“It’s a great location it’s between Md/Dc line and it’s worth it.”
“It is a rip off I was there 2mouths and my fee when up 50 dollas.”
“He answered all of my questions, helped me secure the proper size for my belongings, helped me get the best rate for the unit, and went as far as to s…”
“I would confidently recommend them to anyone in need of dependable storage.”
“SCAM!”
praise complaint · found by our text analysis, Google review wording unchanged.
Staff amazingly friendly and super clean facility! Melissa was great at navigating reservations and technical issues!
The rental fee keeps increasing, causing me to be behind on my payments and accumulate late fees. My belongings were almost auctioned off because of this. It's very stressful and definitely an example of false advertising. I was quoted one price, then charged a significant increase within the year. No one has yet…
Melissa was amazing. She was very knowledgeable or the policy and regulations of the company. She was patient and resolved my issues with complete professionalism and kindness
Melissa was very helpful, sweet and kind. She did an amazing job helping us get our storage issue taken care of very quickly! Great employee! 10/10 service!
I am happy with my experience with the staff there they are really friendly and helpful .
I’ve really had it with this place. Every time I visit there’s another issue. Today, the dates are broken, the security system is broken, and there is no one on site. The dots are left wide open. And it really appears that people are living here. Go elsewhere.
4.7 ★★★★★ 578 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Staff amazingly friendly and super clean facility! Melissa was great at navigating reservations and technical issues!
Thank you for stopping by to leave Public Storage a wonderful review!
All previous issues has been resolved
Hi, Patrick! Thanks so much for taking the time to leave us a review. We are so happy you chose Public Storage, and we appreciate your business!
The rental fee keeps increasing, causing me to be behind on my payments and accumulate late fees. My belongings were almost auctioned off because of this. It's very stressful and definitely an example of false advertising. I was quoted one price, then charged a significant increase within the year. No one has yet to solve the problem. However, they went out the way to show me that I'm a valued customer. I would definitely recommend their services, just know that there may
Hi Jomanto, it sounds like you had a good experience with your storage rental and your Public Storage location. We're always looking for ways to improve, so we appreciate your honest feedback. Thank you for taking the time to leave us a review.
Great customer service!
We are honored to receive your support, Agnelo. Thank you! - Public Storage Team
Melissa was amazing. She was very knowledgeable or the policy and regulations of the company. She was patient and resolved my issues with complete professionalism and kindness
We can’t thank you enough for the excellent review, Tara!
Melissa was so helpfull!
Thank you for stopping by to leave a wonderful review for Public Storage!
MELISSA WAS AMAZING
Jeanette, thank you for taking the time to write Public Storage a review!
Melissa was very helpful, sweet and kind. She did an amazing job helping us get our storage issue taken care of very quickly! Great employee! 10/10 service!
Thanks for the excellent review of Public Storage, Steph!
I am happy with my experience with the staff there they are really friendly and helpful .
We love to see great reviews. Thank you from all of us at Public Storage, Gloria!
I’ve really had it with this place. Every time I visit there’s another issue. Today, the dates are broken, the security system is broken, and there is no one on site. The dots are left wide open. And it really appears that people are living here. Go elsewhere.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
