Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
Google reviewers rate Pupcakes 4.5 out of 5 based on 97 reviews, highlighting friendly staff, clean facilities, and a wide selection of pet treats, toys, and clothing. Customers frequently praise the grooming results and the store’s welcoming atmosphere, noting that pets often return happy and well-groomed. However, some lower-rated experiences cite specific grooming mistakes, perceived rudeness, or refusal to use customer-provided products, indicating occasional inconsistencies in service quality and communication.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
97 Google reviews we collected
Phrases our text analysis found in 69 written reviews
How often each topic comes up in the written reviews
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly, professional, and clearly loves animals.”
“Juliana has been extremely rude, unprofessional, and irrational, ever since.”
“I highly recommend Pupcakes to any pet parent looking for top-notch service and a wonderful experience!”
“Our boy is very picky and we weren't sure if he would enjoy the homemade treats, the owners son gave our pup a free sample and he thoroughly enjoyed the treat!”
“Reasonably priced also.”
“It cost $150 plus the tip which was more than I was expecting but also it took a long time, longer than I thought it would so that's not a complaint,…”
“The owner is kind and responsive and we have had no issues.”
“They were very nice, listened to my concerns and did a wonderful job.”
“It's clear they genuinely care about the dogs they serve.”
praise complaint · found by our text analysis, Google review wording unchanged.
I’m super happy with the service! My dog was treated with so much love and care — he came back looking and smelling amazing. The staff was friendly, professional, and clearly loves animals. I couldn’t be more satisfied. Highly recommend
Our dog loves their homemade treats. Our boy is very picky and we weren't sure if he would enjoy the homemade treats, the owners son gave our pup a free sample and he thoroughly enjoyed the treat!!! Great service, delicious treats!!
I took my 18-month-old Yorkie, Luna, to Pupcakes Boutique and Grooming, and I couldn't be happier with the experience! The staff was incredibly welcoming and warm, making us feel right at home. The boutique itself is spotless, well-organized, and offers an impressive variety of products. The grooming service was…
This store has a large selection of treats, toys, and clothing for your pet. If you are looking to celebrate a special day for your pup they even have cakes. My dog has loved his visits here and I am also always excited to pick him something up.
Love this place always come for my Murphys birthday cake and a toy, staffs super friendly
Great place to pick up some treats for the dogs. Lots of help from the person working here as well. I will come back if ever in town again. Love the deserts for the dogs as well. The set up inside the store was also neat and orderly.
4.5 ★★★★★ 97 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Got my dog 2 ftom cookies hard as a rock don't buy them spent 10 dollars
I’m super happy with the service! My dog was treated with so much love and care — he came back looking and smelling amazing. The staff was friendly, professional, and clearly loves animals. I couldn’t be more satisfied. Highly recommend
Wonderful! Always!🥰
Our dog loves their homemade treats. Our boy is very picky and we weren't sure if he would enjoy the homemade treats, the owners son gave our pup a free sample and he thoroughly enjoyed the treat!!! Great service, delicious treats!!
I wish I could share a picture of what they did to my little Yorkie but I can't attach photos to this review, unfortunately. I was a regular client -- had been going there for years. I tipped well, bought lots of snacks, got my Yorkie's nails clipped. I gave them lots of business. However, the last time they cut his hair, they absolutely butchered him. I reported it to Juliana with photos and everything, but she denied that it was them. She said it must be that Ramsay has health problems that the hair cut revealed, and that I should take him to a vet if I was concerned. This didn't sound right, so I posted pictures of his hair cut in the largest Facebook group about Yorkies and everyone said it definitely looked like a hack job. Juliana continued to deny that it was her groomer, so I took my dog to the vet just to check. Sure enough, the vet told me that my dog has no skin issues -- it just looked like a bad hair cut, that it would grow out. When I told Juliana this, she was still in denial that it was their fault. I was actually really polite during this whole process as I wanted to return because this is the first time this happened. Months later, I went to make an appointment and left messages on their voicemail. None of them were returned. Finally, Juliana sent me an email saying that no one at her salon was willing to work on Ramsay because of 'what happened last time'. So I was punished because they gave him a bad cut -- how very weird. I should have been the one to be upset but they were actually upset with me because I had made a complaint. Juliana has been extremely rude, unprofessional, and irrational, ever since. Was I just supposed to deal with the bad cut and say nothing? Watch out: because they can't handle any criticism at this place -- they are in total denial that they could possibly do anything wrong. I feel absolutely betrayed and was treated badly.
I took my 18-month-old Yorkie, Luna, to Pupcakes Boutique and Grooming, and I couldn't be happier with the experience! The staff was incredibly welcoming and warm, making us feel right at home. The boutique itself is spotless, well-organized, and offers an impressive variety of products. The grooming service was beyond excellent — Luna came out looking absolutely adorable, smelling amazing, and wagging her tail with joy. It's clear they genuinely care about the dogs they serve. I highly recommend Pupcakes to any pet parent looking for top-notch service and a wonderful experience! Off course I booked for the whole year already.!!!
This store has a large selection of treats, toys, and clothing for your pet. If you are looking to celebrate a special day for your pup they even have cakes. My dog has loved his visits here and I am also always excited to pick him something up.
Always amazing 🐶
Love this place always come for my Murphys birthday cake and a toy, staffs super friendly
Not what I was hoping for. I think they are fine, nice enough, they shampooed and cut my dogs hair and trimmed her nails. It took almost 2 1/2 hours so it was a lot of work. I have a 6 month old whoodle and she needed a trim. It was her first haircut. I brought in my own shampoo, a Burt's Bees dog shampoo and asked if they would use it but they said they wouldn't. They said they had a fragrance free shampoo they could use which I took a look at and it seemed okay. I should have opened the bottle to smell it. The haircut's okay. I wish they had left more on her face but I wasn't specific about what I wanted other than the overall length and leaving her tail alone which they did. When I picked her up I didn't get to talk with the groomer so I don't know how she did in there. But that was because my son got her and I came in a minute too late. It cost $150 plus the tip which was more than I was expecting but also it took a long time, longer than I thought it would so that's not a complaint, just information. When we got in the car with her all we could smell was the fragrance from the shampoo. We took her to the beach to let her run around and get curly again and hoped the salt water and sun would wash off the smell but of course that didn't work. I brought her home and put her in the tub and washed her with the Burt's Bees but she still smells like perfume. Fragrance is so hard to get rid of which is why I didn't want them to use their shampoo. Oh well, live and learn. I think overall, they are fine but I don't think I'll go back. I'm sort of particular about chemicals and smells and toxins, but that's just me. I also wish I had brought a picture of what I wanted. I told myself to do that and then forgot. I'm neither here nor there about them but thought I'd share my experience in case it helps you decide whether or not to try them out and suggest your bring a photo of what you like. It's a bummer to spend so much money and not love the result.
Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
