Nancy Castañeda2 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy atento! Tiene excelente servicio !
Pupperspaw
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%82+56.8Reliability 31%58+17.8Experts Score= 75Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 139 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 32%
4.8 ★★★★★ 48 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
Feb 2026latest review
Pupperspaw at a glance
Google reviewers rate Pupperspaw 4.8 out of 5 based on 48 reviews, with the owner responding to 65 percent of them. Customers frequently praise the store's friendly service, quick turnaround, and affordable pricing for high-quality pet clothing and accessories, noting that items fit small breeds well. However, a recurring criticism in low-star reviews involves product durability, specifically citing instances where collars broke shortly after purchase, leading to dissatisfaction with the value received.
- Google rating: 4.8 out of 5 from 48 reviews (96% five-star).
- Reviews on this page: 48 Google reviews (42 with written comments, 6 with photos).
- Owner responses: the business replied to 65% of reviews.
- Most recent review: February 6, 2026.
- Service: Mobile Dog Groomer serving Laredo, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pupperspaw: 82/100 on this factor. Category median: 87.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pupperspaw: 58/100 on this factor. Category median: 84.C
58
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pupperspaw: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
- 5 stars4696%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star24%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
- Praise3397%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Would recommend1338%
- Staff & attitude1029%
- Quality & results515%
- Price & value515%
- Speed & response13%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I buy my puppies clothing there and treats,he loves them so much,I recommend this place so much!”
“Very professional and they have the best outfits for your pet!”
“I really love this pet friendly clothing line :)it has good quality clothes and awesome service 🥰”
“Super cute outfits and really affordable prices also really got services.”
“Always greeted with a friendly “hi” and order turnaround is quick!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Diana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Muy amables! Voy a volver a venir por mas ropa para mi chihuahua y mi yorkee, me encanto! 10/10
Laila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
A young lady named Shannon helped me so much with my purchase. She showed me all the sizes I was looking for. I would definitely come back!
Johanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Los products me encantan en especial la ropita siempre súper innovadora! Y siempre el mejor servicio Ale la dueña y su mamá son un amor! Súper lindas y listas para ayudar para consentir a tus mascotas!
DavidLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very professional and they have the best outfits for your pet! Also they are super friendly! They’re the best business in Laredo when it comes to supplies for you pet!
celeste2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Love all the cute clothing and collars! I always find the perfect outfits for my dogs and cats!!!! 🩷
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
I had just bought a bandana and birthday hat for my shih tzu for like $16 dollars only to find out it came from unfavorable places.
Photos
Customer reviews
4.8 ★★★★★ 48 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jorge Medina1 reviewTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest quality products, best customer service, should come!!!
jose hernandez3 reviewsTotal number of Google reviews jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this business they have the best cloth and accessories for your pets
Eivette Diaz1 reviewTotal number of Google reviews Eivette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe encanta todoooo 🫶🐶🐱
Mario Nunez1 reviewTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome stuff for your pups!!
Diana Gabriela Yzabal Alejandro10 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy amables! Voy a volver a venir por mas ropa para mi chihuahua y mi yorkee, me encanto! 10/10
Laila Alvarado5 reviewsTotal number of Google reviews Laila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA young lady named Shannon helped me so much with my purchase. She showed me all the sizes I was looking for. I would definitely come back!
Giovana Soto7 reviewsTotal number of Google reviews Giovana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSales associate was very friendly!
briana villalobos1 reviewTotal number of Google reviews briana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLITERALLY ADORABLE!! Everything is so cute and high quality!! 🐶🐾💖
Melissa Montemayor4 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service! So much variety and cutest items for your furbabies🥰
Business details
- Address: 809 Paloma Ct, Laredo, TX 78041
- Website: pupperspaw.com
- Service area: Laredo, TX