Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently cite friendly, knowledgeable staff and a clean environment as reasons for their positive experiences, noting that the team is helpful during the selection and purchase process. However, several low-star reviews criticize high pricing, undisclosed fees, and the health of puppies sold, with some alleging the store engages in unethical practices. The business maintains a 4.9 rating from 309 reviews and replies to 76% of customer feedback.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
309 Google reviews we collected
Phrases our text analysis found in 277 written reviews
How often each topic comes up in the written reviews
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“10/10 for customer service, all staff was wonderful and very knowledgeable about the puppies they have.”
“Great service recommend to everyone fell in love with my brand new doggy”
“Bobby made our experience easy and wonderful, highly recommend.”
“They answered our questions and made the entire process smooth and enjoyable.”
“The ladies caring for the dogs were extremely sweet and the puppies were very responsive to them and so overjoyed to be around them.”
“You can tell he genuinely cares about the puppies and wants them to go to loving homes.”
“Lastly, the manager Keith or KT, whatever his name is, thought we were lying too!”
“wo dogs for me and my girlfriend,they were willing to negotiate for a good price for both,and were very nice and helpful through the paperwork process…”
“We are stuck with the cost of what Puppy Dreams should have taken care of.”
praise complaint · found by our text analysis, Google review wording unchanged.
Wow I just drove by this place and looked it up thinking it was just a groomer but to my disappointment I discovered it is a store that sells puppy mill puppies. I cannot believe places like this still exist. Please do not support these inhumane practices. Consider adopting from a local shelter or rescue instead.
Everyone was amazing , great service , great care and knowledge , appreciate everyone here especially Mikayla !
Excellent experience I liked the treatment the place is very clean, I leave very happy with my new pet Oliver
Very disappointing that noone told us we could put our puppy on hold, after coming out 3x to see him and messaging the store about it. We get there to buy him and he is gone! Clearly speaks of only wanting to make a sale no matter what!
Puppy dreams gave us our dream dog! The service was incredible. They recommend dogs and were so nice.The first time our family came in we saw Paris and she was the sweetest dog.We looked more and more for dogs but she was the one ! Thank you puppy dreams for giving us Paris!
10/10 for customer service, all staff was wonderful and very knowledgeable about the puppies they have.
4.9 ★★★★★ 309 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wow I just drove by this place and looked it up thinking it was just a groomer but to my disappointment I discovered it is a store that sells puppy mill puppies. I cannot believe places like this still exist. Please do not support these inhumane practices. Consider adopting from a local shelter or rescue instead.
Cam at Puppy Dreams took great care of us while purchasing our new puppy!
Thank you, Noli. We’re so glad Cam made your puppy purchase smooth and caring. Your kind words mean a lot to us and we’ll pass them along. Enjoy your new puppy!
Great service recommend to everyone fell in love with my brand new doggy
Thanks for the five-star rating. We’re so happy you fell in love with your new dog and that you recommend us to others, your support really motivates our team.
Everyone was amazing , great service , great care and knowledge , appreciate everyone here especially Mikayla !
Thank you for the five-star review, Cody. We’re so glad our team delivered great service and knowledgeable care. We will be sure to share your kind words with Mikayla and the whole staff. Your feedback means a lot to us.
Excellent experience I liked the treatment the place is very clean, I leave very happy with my new pet Oliver
Very disappointing that noone told us we could put our puppy on hold, after coming out 3x to see him and messaging the store about it. We get there to buy him and he is gone! Clearly speaks of only wanting to make a sale no matter what!
They were so great and explained everything!
Ayana, thank you for the great review. We’re so pleased our team took the time to explain everything and that it helped. Your feedback means a lot and motivates us to keep up the clear, friendly service.
Great people! Very helpful
We appreciate your kind words. We’re glad our team was helpful and made your experience smooth. Thank you for sharing your feedback.
Puppy dreams gave us our dream dog! The service was incredible. They recommend dogs and were so nice.The first time our family came in we saw Paris and she was the sweetest dog.We looked more and more for dogs but she was the one ! Thank you puppy dreams for giving us Paris!
Judy, we are thrilled Paris became part of your family. We loved helping you search until you found the perfect match, and hearing she was the one makes our day. Thank you for sharing your experience and for choosing Puppy Dreams.
10/10 for customer service, all staff was wonderful and very knowledgeable about the puppies they have.
Abel, thank you for the 5-star rating. We’re glad our team was helpful and knowledgeable about the puppies. Hearing this encourages us to keep delivering excellent care and service. We appreciate you taking the time to share your experience.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
