Reviewers with high ratings frequently cite responsive communication, organized application processes, and prompt maintenance resolution as key positives. Conversely, lower-rated reviews highlight significant issues with property condition at move-in, including cleaning, plumbing, and pest problems, alongside complaints about delayed maintenance repairs and unclear fee structures.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
We had a really positive experience overall! We especially appreciated being able to schedule a home tour ourselves. The whole process was very well organized, and a decision was made quickly, without dragging things out for weeks (if you know what I mean!). It was especially a pleasure working with Dave Villas, who was always available, responsive, and happy to answer any questions we had.
Pure Management Company has been very disappointing, from the condition of the property at move-in to the process of resolving the situation afterward. I paid over $5,000, in addition to moving expenses, expecting to move into a properly prepared home. Instead, I encountered numerous cleaning, plumbing, pest, mold, and maintenance concerns immediately upon arrival. After reporting the issues, the situation resulted in an agreement to terminate the lease and provide a full refund. I understand that refunds may take time to process under normal circumstances, but this was not a typical move-out. The lease termination followed serious problems that were present at move-in. I am seeking clear communication about the status and timing of the refund. The entire experience has been inconvenient, costly, and stressful for my family. I hope management takes these concerns seriously and improves its property inspections, move-in procedures, and communication with tenants.
We appreciate your acknowledgment of the maintenance staff who responded to address certain issues. We take property condition concerns seriously and recognize the importance of ensuring that residents have a positive move-in experience. As discussed, the lease termination was agreed upon, and your refund request was part of that resolution. We regret the inconvenience you experienced and appreciate you bringing these concerns to our attention. Please call Johnny if needed 512-201-6501.
My experience with Pure Management Company was extremely disappointing\. My move\-in date was pushed from October 5 to October 6 because I was told the property needed to be professionally cleaned\. Unfortunately, when I arrived, the home was still in unacceptable condition\. There were plumbing issues, roaches, rodents, mold concerns, dirty appliances, corroded fixtures, drainage problems, and other maintenance and cleanliness issues\. The upstairs toilet did not flush, the bathtub would not drain, and a sink faucet sprayed water onto the floor\. I had already scheduled movers, transferred services, and made arrangements for myself and my one\-year\-old child\. Instead of moving into a properly prepared home, I was forced to deal with a long list of problems immediately\. Although some maintenance staff responded and addressed certain issues, the overall experience resulted in an agreed\-upon lease termination and full refund request\. I also incurred moving expenses and significant inconvenience\. Tenants deserve a property that is properly inspected and prepared before move\-in, along with professional communication when problems arise\. Based on my experience, I would encourage prospective tenants to thoroughly inspect their unit before moving in and document everything in writing\.
We are sorry to hear that your move-in experience did not meet your expectations. We understand how stressful and disruptive these concerns would be, especially when coordinating a move with a young child. We appreciate your acknowledgment of the maintenance staff who responded to address certain issues. We take property condition concerns seriously and recognize the importance of ensuring that residents have a positive move-in experience. As discussed, the lease termination was agreed upon, and your refund request was part of that resolution. We regret the inconvenience you experienced and appreciate you bringing these concerns to our attention. Please call Johnny if needed 512-201-6501.
Dave was extremely helpful, informative and able to help resolve some issues. Very very kind over the phone! Dave is the best!
dave villas was very helpful and communicated frequently throughout the whole process of applying for a home!
Dee Ann was very helpful and the house is great!
Cesar Cervantes with Pure Property Management is very helpful and responsive! Whenever I have questions, they always get back to me quickly and are happy to assist. I really appreciate their support and great service!
We’ve leased the same house for over two years. The process of this was seamless, with zero hiccups. I also appreciate that if we need anything the staff is quick to get back to us.
We’ve had a great experience with PURE Property Management throughout the rental application process. Dave Villas has been extremely helpful, professional, and responsive to all of our questions and concerns. He took the time to clarify information, address any issues, and keep us updated throughout the process. His communication and willingness to help have made the experience much easier and less stressful. We really appreciate his assistance and the excellent customer service he has provided.
Thank you to Alejandra Trejo who was wonderful at handling my maintenance requests. She was very polite and promptly resolved all of my doubts.
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