Google reviewers rate Pure Love Pet Sitting five stars based on 123 reviews, with the owner responding to 99% of feedback. Clients frequently praise the team for punctuality, detailed communication, and sending photos after visits. The service includes in-home care for cats and dogs, often involving introductory meetings to build trust with shy animals. One low-star review noted a last-minute cancellation by a sitter who did not provide a backup plan.
Google rating: 5.0 out of 5 from 123 reviews (99% five-star).
Reviews on this page: 123 Google reviews (115 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: July 10, 2026.
Service: Dog Walker serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
123 reviews on Google
5★122
4★0
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
KL
Karen Lenz3 reviews
★★★★★
Update 2: Robin has done it! All 3 kitties come out for Robin and eat treats out of her hand. She has truly been a blessing to us with the comfort we feel leaving our kitties in her care.
Update: Robin has worked tirelessly to get our very shy kitties to trust her. Despite all odds, she has convinced them that she is ok!
Great pet sitter. Robin is very thorough every visit and excellent communication. So far our cats are still hiding but Robin will win them over soon!
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 4 years ago
Thank you so very much for this wonderful review! It means a lot to us and so do you!
I had an excellent experience with Pure Love Pet Sitting ! Jeremy followed every instruction I left, communicated clearly with detailed updates after each visit, and sent lots of photos that really put our mind at ease. On top of that, he noticed and helped fix a small issue in our house, which I truly appreciated. It’s clear they genuinely care and go above and beyond. 10/10 recommend and will absolutely use them again!
Response from the owner · 10 months ago
Thank you so much for this rave review! It was a joy to care for your amazing fur babies! We will be looking forward to next time!
Our persnickety cat has a new friend, Jeremy!
Excellent care, proof was in the pictures he emailed daily.
I know my pets are in good hands with Pure Love Pet Sitters.
I had to make an unexpected 10 day trip , 2 weeks after I adopted to wonderful cats. Thank goodness for Robin and Jeremy ! Wow! They came out for an introduction visit, then I signed them up to come take care of my fur balls twice per day. Jeremy is my primary caregiver, amazing! Each visit he sent him photos and a little visit summary. Wow ! Highly recommend this two person team !
Services: Cat sitting (in-home)
Response from the owner · a year ago
Thank you so much for this purrfect review! It was a great pleasure to care for your precious furry kitto’s! We are so happy to have you as a part of our Pure Love family!
I'm so happy to have found Pure Love Pet Sitting! Robin did an excellent job taking care of my two cats while I was away. I was nervous about leaving my new kitten and my shy older cat, especially since they’re still adjusting to each other and I had never used a pet sitter before. However, during the meet-and-greet, I was reassured by their thorough questions and preparation.
While I was gone, my family and I loved reading the updates after each visit and seeing all the photos. I especially appreciated that Robin gently included my shy cat by talking to her and spending time with the kitten in the same room while respecting her boundaries.
I will definitely use Pure Love Pet Sitting again the next time I’m away!
Response from the owner · a year ago
Thank you so much for your kind words,
Sophia, and for trusting us to care for your beloved furry kitto's!
We're so happy to know your experience with us was a purrfectly pawsitive one!
Robin and her business is the best pet sitting service I have ever used. Robin genuinely loves and cares for my cats. She even brings them toys sometimes! My cats are very comfortable with her. I never have any worries about leaving my cats. Robin is the best!!
Response from the owner · 2 years ago
Thank you so much for this Purrfect review! It makes us so happy to know that you were able to enjoy your time away worry free and with peace of mind knowing your precious little ones were loved and cared for! We are so excited to have you in our Pure Love family!
We've been using Pure Love Pet Sitting for many years. Previously, we used other pet sitters, some good, some not as good.
Why did we leave other sitters? Other pet sitters have sat on their phones or hurried to get out. It's perfectly fine to do those things occasionally, but when it was occurring regularly, or the sitters were changing regularly and we didn't know our sitters anymore, we knew it was time to change.
Who are they? Robin is the owner and devotes an incredible amount of time to her clients. Due to high demand, she also employs other trusted sitters. We've been assigned to Jennifer in the past and her son Jeremy. Everyone is great. We've been fortunate to have Robin almost every time.
Why do we stay with them? Our pets always seem happy when we return. They get TLC the entire time. We get notified if anything seems off. And while this isn't advertised, Robin is an amazing photographer. She sends pictures that are frame-worthy - we have printed many of them out. She can catch them doing things I've never been able to photograph. It's almost worth it for the pictures. But she also genuinely cares. Every pet sitter says it, but she has that aura that out pets absolutely love.
Recently we wanted to take our dog to the beach as she was nearing the end of her life. It was last minute and she was fully booked, but still squeezed in 2 visits for our cats so that we could go.
There are many good pet sitters. If you find one you're happy with, consider yourself fortunate. But if you're not happy or just don't feel good about your sitter, definitely look. Robin and the sitters here are absolutely wonderful.
Response from the owner · a year ago
Hi Michael!
Thank you so much for this awesome review! We adore your fur babies and we are so thankful that you are a part of our Pure Love family!
We have been using Pure Love Pet Sitting for the past two years and I can honestly say that our vacations and work trips are more relaxing knowing our pets are in good hands. Not only are they hands on and loving with our fur babies, they are amazing when it comes to leaving little updates and notifications with each visit they make. It’s always comforting to see photos of happy pets while you’re away and even more comforting to be able to allow the pets to stay in the security of their own homes as opposed to having to board them.
Response from the owner · a year ago
Thank you so much for this rave review! It means so much to us!
We adore your furry kiddo’s and we are very thankful you are a part of our Pure Love family!