Google reviewers rate Pure Spa 4.7 out of 5 based on 366 reviews, with the owner responding to only 1% of feedback. Customers frequently praise the quality of facials, massages, and manicures, noting that staff members are professional and the environment is relaxing. However, lower-rated reviews highlight recurring issues with poor staffing, late appointment starts, and discrepancies between advertised services and actual experiences, including complaints about pricing and membership practices.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Place is one of the best. Every service was top tier. I really can't find anything negative to say. They will have my business for a while.
I had the best massage of my life!
Kristen is the absolute best! I always love seeing her and she has done wonders for my skin. I couldn’t recommend her more!
My girlfriend loved her prenatal massage and her mani and pedi was wonderful
Very friendly staff, loved the experience. Will be going back again!
Been a client for years. always a great experience.
Simply amazing.. my entire weekend was spent at PURE. I started out on Saturday with a new membership which included a full body massage. I returned Sunday for a hydrating facial. I loved the entire experience.. PURE SPA is my new place to be for all of my relaxation needs
I always get my facials done with Paula and always leave feeling amazing! I enjoy how relaxing the rooms feel and love that they have the options to use their steam room and etc.
I’ve been going to Pure Spa for years and EVERY visit exceeds expectations! Special shout outs to Meaghan (who does amazing facials and keeps my brows looking fabulous!), Nancy (who gives me one of the top 3 massages I’ve ever had!), and Lindsay (you’ve got to try her incredible body wraps!) The atmosphere is pure relaxation and every staff member is nothing less than gracious and helpful! Call them right now! And consider being a Platinum member. You pay a fixed discounted fee each month that saves you money on a host of services. And making that small investment means I prioritize taking care of myself every month ❤️
Don’t be fooled by the pictures or the way this place is advertised. My experience was completely different from what I expected.<br><br>I wasted $200 and my time. The massage was honestly one of the worst I’ve ever experienced. The room was extremely small, and the person giving the massage seemed to have very little energy throughout the entire session. She was constantly coughing and breathing very loudly, which made the experience uncomfortable and difficult to relax.<br><br>For $200, I expected a much better experience. In my opinion, this place is not worth anywhere near that price. I would not spend $200 here again. I feel like I wasted my money.