Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
PureFlo Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PureFlo Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 245 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureFlo Plumbing is better than 96% of plumbers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureFlo Plumbing is better than 93% of plumbers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureFlo Plumbing is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureFlo Plumbing is better than 98% of plumbers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureFlo Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureFlo Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired PureFlo Plumbing for 8 kinds of job.

PureFlo Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$980
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Plumbing leak repair”

KLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Big thanks to Ryan for answering my late night emergency request and sending Jack out first thing in the morning. Problem was solved and now we can breathe easy. Thanks for being so responsive! We appreciate you!

Paid $1–200Reasonable pricePlumbing pipe repairPlumbing leak repair
Christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They gave a good estimate and were very professional throughout the whole process. They worked with me on price and gave multiple solutions and estimates. Would definitely recommend them to anyone.

Paid $2,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Tanya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Marcel was amazing! Thank you for helping us last minute. He was kind, thorough, and explained every step of the way. Why support a corporation where you are just a number when you can support this local business who actually cares and takes pride in their work. We definitely will be turning to them when in need of any plumbing issues.

Paid $200–400Reasonable pricePlumbing pipe repairPlumbing leak repairGarbage disposal repair
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a slab leak in our guest bathroom. PureFlo sent out their technician, Marcel, who took out 2 floor tiles that enabled him to fix the leak. They are very professional and reasonably priced. Ryan, the owner, followed up with very valuable advice. Now we understand why they were so highly recommended and we will definitely use them again!

Plumbing pipe repairPlumbing leak repair
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This is the plumbing company you want for your house.I had my 45yr old house completely repiped.The workmanship and attention to detail is phenomenal. Ryan kept me, informed throughout the process. Marcel ,Cameron and Beau were courteous and conscientious. The whole experience was great!

Paid $1,000+Great pricePlumbing pipe repairToilet installationPlumbing leak repair
Elton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Guys did a bang up job in a timely fashion highly recommend this company

Great priceToilet repairPlumbing pipe repairOutdoor plumbing system repair
SLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Efficient, professional and family owned. Zero complaints here. Plus they offer financing.

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I can't say enough good things about Marcel. When he walked in he got straight to work. He stopped and explained each step as he worked his way through our homes plumbing system. He was very detailed in everything he did. I wish I had called PureFlo first as I had already had 2 plumbing visits from other people.…

Paid $200–300Great priceToilet installationPlumbing leak repair
Siling6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Call the company and the same day Jack came too the house, look at the busted issue of the water line to the washing machine. He went out get the part, come back and fix the issue no problem. He changed the busted part with better more durable material. Reasonable price too. Very pleased customer! Thank you Jack!

Paid $200–300Reasonable pricePlumbing leak repair
LindsayLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend PureFlo Plumbing. They did our water softener and recently a plumbing/toilet repair. Honest and dependable! Very professional and I will continue to use them. Highly recommend.

Toilet repairPlumbing leak repair
john7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My God what a Great Job!

Customer photo from john's review
Paid $800–900Great pricePlumbing leak repair
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair

Price

$353-24% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 55%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair25$353–$1.2k
Drain cleaning19$227–$542
Toilet repair19$216–$585
Plumbing leak repair12$271–$980
Outdoor plumbing system repair9$340–$1.5k
Water heater installation8$1.2k–$2.4k
Toilet installation6$517–$1.4k
Sewer cleaning4$317–$593

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