Experts Reviews · Company report
PureFlo Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PureFlo Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 245 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureFlo Plumbing is better than 96% of plumbers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureFlo Plumbing is better than 93% of plumbers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureFlo Plumbing is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureFlo Plumbing is better than 98% of plumbers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureFlo Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureFlo Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired PureFlo Plumbing for 8 kinds of job.

PureFlo Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 115
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Toilet repair”

Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Best plumbers around! Affordable, honest, reliable and courteous.

Paid $600–800Reasonable priceToilet repairToilet installation
The3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our church has had the pleasure of working with this plumbing company on multiple occasions, and they have consistently exceeded our expectations. They always answer the phone and respond promptly whenever an issue arises, which is invaluable when managing a busy church facility. Their team is professional,…

Toilet repairPlumbing pipe repairService not listed
MichelleLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The owner, Ryan, came out to fix a clogged toilet. He was so nice and had a great sense of humor! Ryan was honest and did not price gouge! He didn’t try to talk us into services we didn’t need (or want) or upsell us on new products. It’s rare to find a business owner that is honest, hardworking, quick and…

Customer photo from Michelle's review
Paid $1–100Great priceToilet repair
DianeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a water emergency - and my home flooded within hours. I called PureFlo at 7 am the next morning and the repair to the toilet was completed by 11 am. They were there when I needed them most - on Easter weekend. I can't say enough about this company. Ryan was a blessing and so nice too! 5 STAR!

Paid $400–500Reasonable priceToilet repair
CherylLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I had an excellent experience from start to finish. The initial call provided clear details about the issue and tenant contact, and everything was handled exactly as directed. The office and technician communicated well, calling and texting with an accurate ETA, and the repairman arrived right on time. Each visit,…

Great priceToilet repairDrain cleaningPlumbing pipe repair
SusanLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently used PureFlo Plumbing for multiple services, including toilet repair and a water heater installation, and the difference in how they operate was immediately clear. I was not put through corporate loopholes. No layers of disconnect, no scripted conversations, no getting passed around just to move things…

Reasonable priceToilet repairWater heater installation
Ashleigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ryan is incredible, I now use him in all of my property flips since he did the first job. He's also gone out of his way to help my family when they've needed plumbing work done, great company and highly recommend!

Paid $1,000+Great priceToilet repairWater heater installationShower installation
Elton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Guys did a bang up job in a timely fashion highly recommend this company

Great priceToilet repairPlumbing pipe repairOutdoor plumbing system repair
KathleenLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very prompt and friendly. Knew just what to do!! I felt safe and trusting of them. Thank you!!

Paid $100–200Reasonable priceToilet repair
JoanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jack from PureFlo plumbing provided very good and timely service and explained everything very clearly. He analyzed the problem and temporarily fixed the issue. Will be recommending a permanent solution as soon as possible as extensive changes may be needed.

Paid $300–400Reasonable priceToilet repair
JessicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Edited to add: I have now had 2 great experiences with PureFlo Plumbing! Continued great customer service from the entire team as usual. They were able to schedule the job very quickly so I didn't have to wait long at all. This second time, Donald came to help with replacing a bathroom sink and adding a bidet to my…

Reasonable priceToilet repairFaucet installationService not listed
Culhane'sLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding service and value! We are in business over 20 years, and voting PureFlo Plumbing the best PLUMBER in JAX! Ask for Donald or Marcel, very professional and courteous.

Great priceToilet repairDrain cleaningPlumbing pipe repair
LindsayLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend PureFlo Plumbing. They did our water softener and recently a plumbing/toilet repair. Honest and dependable! Very professional and I will continue to use them. Highly recommend.

Toilet repairPlumbing leak repair
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are professional and did excellent work. I highly recommend their Services and we will definitely be utilizing them again in the future.

Paid $300–400Reasonable priceToilet repair
Geri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omg! I will only use PureFlo Plumbing for all my needs. I called a big Plumbing company in an emergency at night with a toliet back-up. Was told I needed a new sewer line. Was quoted $18,900 and they could start ASAP. I was referred to PureFlo for a second opinion. 2 hours later my problem was solved! A big Ole…

Paid $800–900Great priceToilet repairDrain cleaningSewer cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Talked with Ryan on the phone, he was honest and I appreciate that. Marcel was quick and fixed both my issues!!

Great priceToilet repairFaucet repair
Ashley12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fantastic service - I am a repeat customer. They are so prompt and communicative. This level of service is unheard of these days. A+++++!

Paid $200–300Reasonable priceToilet repair
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–300Not sureToilet repairDrain cleaning
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Toilet repair

Price

$353-24% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 55%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair25$353–$1.2k
Drain cleaning19$227–$542
Toilet repair19$216–$585
Plumbing leak repair12$271–$980
Outdoor plumbing system repair9$340–$1.5k
Water heater installation8$1.2k–$2.4k
Toilet installation6$517–$1.4k
Sewer cleaning4$317–$593

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