Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
PureFlo Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PureFlo Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 245 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureFlo Plumbing is better than 96% of plumbers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureFlo Plumbing is better than 93% of plumbers.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureFlo Plumbing is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureFlo Plumbing is better than 98% of plumbers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureFlo Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureFlo Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired PureFlo Plumbing for 8 kinds of job.

PureFlo Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#73 / 116
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Water heater installation”

LianaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ryan and his crew are top notch! From replacing a tankless water heater to unclogging drains and a bunch of other random stuff, they’re always on time, professional and do excellent work. Highly recommended!!

Paid $400–600Reasonable priceWater heater installationDrain cleaning
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Less than 48 hours between estimate and installation. Install looks clean and professional. Great job. Thanks again. Michael V

Paid $1,800–2,000Water heater installation
Gary14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a new hot water heater and water softener installed. The guys did a great job and at the best price I could find.

Water heater installation
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing People!! From start to finish dealing with PureFlo was awesome. From the crew working on the home itself to the owner of the company, everyone was polite and very professional. On site, Marcel and crew were great to work with. Our job included a whole home re-pipe, water heater install, and concrete…

Water heater installationPlumbing pipe repair
SusanLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently used PureFlo Plumbing for multiple services, including toilet repair and a water heater installation, and the difference in how they operate was immediately clear. I was not put through corporate loopholes. No layers of disconnect, no scripted conversations, no getting passed around just to move things…

Reasonable priceToilet repairWater heater installation
Ashleigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ryan is incredible, I now use him in all of my property flips since he did the first job. He's also gone out of his way to help my family when they've needed plumbing work done, great company and highly recommend!

Paid $1,000+Great priceToilet repairWater heater installationShower installation
Michael13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ryan and Marcel have now repeatedly offered fast, clean, and affordable service. They go above and beyond to answer questions, and they've been quite reassuring to this nervous new homeowner! Do yourself a favor and give them a call.

Paid $300–400Great priceWater heater installation
Deb6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Switched out hot water heater

Paid $500–600Reasonable priceWater heater installation

Price

$353-24% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 55%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair25$353–$1.2k
Drain cleaning19$227–$542
Toilet repair19$216–$585
Plumbing leak repair12$271–$980
Outdoor plumbing system repair9$340–$1.5k
Water heater installation8$1.2k–$2.4k
Toilet installation6$517–$1.4k
Sewer cleaning4$317–$593

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