Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Puur Clean 4.9 out of 5 based on 149 reviews, with the owner responding to 97% of them. Customers frequently praise the thoroughness of deep, move-in, and recurring house cleaning services, noting that staff members are punctual, professional, and attentive to details like appliances and hard-to-reach areas. While many describe the pricing as fair for the quality provided, a recurring criticism in low-star reviews involves unresponsiveness to phone calls, texts, and emails regarding scheduling or estimates.
Data from Google, last updated November 13, 2026.
149 Google reviews we collected
Phrases our text analysis found in 131 written reviews
How often each topic comes up in the written reviews
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He has always had a great work ethic all the years ive known him.”
“Horrible customer service and very overpriced.”
“Adam was super helpful getting me scheduled last minute for a move in/out clean.”
“If you’re looking for a cleaning service that goes above and beyond, look no further.”
“I could not recommend them enough for your cleaning needs!”
“Nicole was not only professional and efficient but also genuinely kind and attentive to every detail.”
“I'm very satisfied with the work and felt that the pricing was fair.”
“They are very dependable and always do a very thorough job!”
“Communication with the owner has been easy and consistent.”
“I have also called the office multiple times, but no one answers, and they have ignored my emails to customer service.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 149 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great Job! Allisson is the best!!
Thank you for your wonderful review, Tony! We're thrilled to hear you had such a positive experience with Nicole. We look forward to seeing you next month!
No one arrived for the service on 4/17/26. No one called me, nor did they leave any form of identification indicating they had been here. It is possible they went to the wrong unit (this is a large retirement community with multiple buildings and floors), but since they did not call me, I have no way of knowing. I have also called the office multiple times, but no one answers, and they have ignored my emails to customer service. My credit card has been billed for the service but I will be protesting the charge and am VERY dissatisfied with customer service.
How do you get a hold of these people? I called, texted, and emailed about a question on my estimate. In the end, I had to cancel because they never responded. Just an update. I still haven't heard from them. I guess they are satisfied with the $50 cancelation fee and don't need to schedule more service with me LOL
We're very sorry you couldn't reach us and that your estimate question went unanswered. That falls short of our standards; we will review our communication records and contact you using the information on your estimate to make this right. Please check your spam/junk folder as messages sometimes land there. We appreciate your feedback and will improve our response procedures.
These guys are great at what they do!! Thank you adam!
Thank you for your wonderful review, Alexander! We’re thrilled to hear you had a great experience. Your appreciation for Adam means a lot to us!
Jessica is fantastic and my home looks great. We will be working with her through Puur Clean every two weeks forever!
Thank you for your wonderful review, Claudia! We look forward to being able to serve you for years to come! 🫶
Nicole did an amazing job. The place looks and smells great!
Thank you for your wonderful feedback, John! We're thrilled to hear that you're pleased with Nicole's work and that you're enjoying the environment. Your support means a lot to us!
Adam was super helpful getting me scheduled last minute for a move in/out clean. Nicole came on a Saturday for at least 8 hours and completely transformed the place. She focused on all the details and spent a good deal of time on the bathrooms and kitchen which needed the most attention. She cleaned inside the appliances which other cleaning companies charge extra for. I'm very satisfied with the work and felt that the pricing was fair.
Thank you for your wonderful feedback, Declan! We're thrilled to hear that Adam and Nicole provided you with such outstanding service. It's great to know that you were satisfied with the details and the fair pricing. We appreciate your support and hope to assist you again in the future!
I cannot recommend Puur Clean Company enough, especially the incredible work Nicole did in preparing my home in time for Thanksgiving! From start to finish, the service was exceptional. Nicole was not only professional and efficient but also genuinely kind and attentive to every detail. She transformed my home into a spotless, fresh, and welcoming space just in time for the holiday. Every nook and cranny sparkled, and she paid attention to areas I hadn’t even thought about. The bathrooms gleamed, the floors were immaculate, and the kitchen—where all the Thanksgiving magic happens—looked brand new. What truly stood out was Nicole’s ability to work quickly without compromising quality. She arrived promptly, worked diligently, and ensured everything was completed on time, relieving so much stress during the busy holiday week. Thanks to Nicole and Puur Clean Company, my home feels like a sanctuary, and I could welcome my guests with pride and confidence. If you’re looking for a cleaning service that goes above and beyond, look no further. Nicole and her team are absolutely amazing! ~Jevon Saunders
Thank you so much for your wonderful review, Jevon! We're thrilled to hear that Nicole provided exceptional service and transformed your home for Thanksgiving. Your kind words about her professionalism and attention to detail mean a lot to us. We appreciate your recommendation and look forward to serving you again in the future!
Worth it all around ! 5 STARS
Thanks so much for the great review!
No complaints. Honest and worth it
Thank you so much for the great feedback! Look forward to serving you whenever and however we can again in the future!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts