Pye-Barker Fire & Safety, formerly Mountain Alarm at a glance
Google reviewers rate the company 4.5 out of 5 based on 394 reviews, with the owner responding to 54% of feedback. Customers frequently praise technicians for their punctuality, professionalism, and clear communication during system upgrades, repairs, and installations. Positive feedback often highlights fair pricing and efficient service for fire and security equipment. However, low-star reviews criticize billing practices, specifically prepayment requirements and perceived bait-and-switch tactics, while some report unresolved installation issues or unresponsive customer support.
Google rating: 4.5 out of 5 from 394 reviews (78% five-star).
Reviews on this page: 394 Google reviews (254 with written comments, 1 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 23, 2026.
Service: Fire Protection serving Salt Lake City, Utah.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.5
★★★★★
394 reviews on Google
5★308
4★39
3★9
2★10
1★28
Reviews from Google, shown as published (original wording, unedited).
Trevor HebditchLocal Guide · 167 reviews
★★★★★
Back to good service
Response from the owner · Edited 4 days ago
Hello Trevor,
Thank you so much for your kind words and for taking the time to update your review! We're thrilled to hear that you're satisfied with our service. At Pye-Barker Fire & Safety, we strive to provide the best possible experience for our customers, and it's wonderful to know that we're meeting your expectations. If you ever need assistance or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
[Your Name]
Pye-Barker Fire & Safety Team
Pye Barker did an excellent job upgrading my old fire and security system. Setting up the estimate meeting was easy and they were very quick to get out to the house. The install was done Tyson K while I was away from home and he kept me informed via text and calls along the way. Great service from start to finish at a fair price. I would highly recommend.
Response from the owner · 2 days ago
Hello David,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were satisfied with the upgrade of your fire and security system. It's wonderful to know that setting up the estimate meeting was convenient and that Tyson K provided excellent service while keeping you informed throughout the installation process. We strive to offer great service at a fair price, and your recommendation means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
The Pye-Barker Fire & Safety Team
I had a hardwired smoke detector start beeping during the middle of the night. I was able to get same day service, and Tyson K, the tech was great to work with. He was able to replace the smoke detector that day, and allow us to all sleep the following night!
Response from the owner · a week ago
Dear Marilyn,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Tyson K was able to assist you promptly and effectively. Ensuring your safety and peace of mind is our top priority, and we're glad we could resolve the issue quickly so you could rest easy. Your feedback is greatly appreciated and will be shared with Tyson and the team. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
The Pye-Barker Fire & Safety Team
The technician came out because our alarm system wasn’t working right. He found a few problems where the old equipment had failed. We replaced them and our system is up and running again! Good company to work with
Response from the owner · 3 weeks ago
Thank you, Sherryl! We’re glad our technician could identify the failed equipment and get your alarm system up and running again. We appreciate your kind words and are happy to hear you had a good experience with our team.
Great response time. Have been a customer over 20 years. Blair did a great job. Highly recommend them.
Response from the owner · 3 weeks ago
Hello Gary,
Thank you so much for your kind words and for being a loyal customer for over 20 years. We are thrilled to hear that you had a great experience with Blair and that our response time met your expectations. Your recommendation means a lot to us, and we are grateful for your continued trust in Pye-Barker Fire & Safety. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Pye-Barker Fire & Safety Team
Tyson was great. Very friendly and fixed the problem quickly.
Response from the owner · a month ago
Joan,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Tyson was able to assist you promptly and that you found his service friendly and effective. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you.
Warm regards,
The Pye-Barker Fire & Safety Team
Thank you, Mary Louise, for your kind words! We’re delighted to hear that you received great service and that our team was able to help you out. We truly appreciate your 5-star review.
Pye Barker who acquired Mountain Alarm has done a fantastic job taking on a local business. The people are great, the service is excellent and I am pleased with the alarm system and the service. I recommend using them in the Ogden/North Ogden area.
Response from the owner · 3 weeks ago
Thank you, Scott, for your thoughtful review. We are delighted to hear that you have had such a positive experience with Pye Barker, our team, and the alarm system. We truly appreciate your recommendation to others in the Ogden and North Ogden area.
Feels like working with a small personable company rather than a big corporation. Moved into a house with an older system of theirs and they’ve been great about getting it up and running and showing us how to use
Response from the owner · 3 weeks ago
Thank you, Sydney! We’re delighted that our team made you feel welcomed and supported while getting your older system up and running. It’s wonderful to know that the walkthrough helped you feel comfortable using it.
