Customers frequently praise the company's professional technicians for punctuality, clear communication, and thorough installations of fire and alarm systems. Positive feedback highlights responsive support and helpful troubleshooting for various equipment issues. However, several low-star reviews criticize billing practices, alleging discrepancies between quoted and actual labor hours, unexpected contract renewals, and a decline in customer service quality following the corporate acquisition.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Elliott and Bronson were extremely professional and a pleasure to work with. The install was very clean and well done.
Thanks so much, Neal Clark! We’re proud of our team and will be sure to share your feedback with Elliott and Bronson. Take care!
Elliott and Landon were great! They spent extra time to get everything set up perfectly and were very nice and friendly.
Thank you, Kyrsten! We’re delighted to hear that Elliott and Landon took the extra time to get everything set up perfectly and made the experience friendly. We truly appreciate your kind words.
Prompt, professional and extremely thorough response to my request!
We’re thrilled to hear this, Liz Simmons! Thank you for your feedback and the opportunity to serve you.
Elliot was a great technician to work with! The whole process has been amazing!
Thank you, Kayli! We’re so glad you had a great experience. We'll share your wonderful feedback with Elliot, and wish you all the best.
David was amazing
Thanks so much, Adam Ferris! We’re proud of our team and will be sure to share your feedback with David. Take care!
David was very helpful and made sure everything was functioning properly. Thanks
Thank you, Maggie! David will be thrilled to hear this. We appreciate you taking the time to acknowledge the great service.
I had a problem with a system that was malfunctioning after it had been changed over. Tony and Stormy together were able to get a technician out who knew a little bit more and was able to get the system functioning properly. The situation was resolved within a day and I was very appreciative of that.
Thanks so much, Mort Phillips! We’re proud of our team and will be sure to share your feedback with Tony and Stormy. Take care!
Great customer service! Elliott and Cody were great to work with, friendly, and helpful in making sure we were satisfied with our install.
Thanks so much, Michelle James! We’re proud of our team and will be sure to share your feedback with Elliott and Cody. Take care!
Always extremely helpful when I call in for support. They have always been easy to work with as well. Very happy with our contract with them.
We sincerely appreciate your continued trust, Michael Arveseth. It means a lot to us to be your go-to team. Thank you for the many years of support.
These guys did a great job setting up our alarm system promptly and followed up with good support
We’re thrilled to hear this, will shepherd! Thank you for your feedback and the opportunity to serve you.
Pye-Barker Fire & Safety, formerly PEAK Alarm® - Salt Lake City on Google Maps →