Security system installation service · Seat Pleasant, MD · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%34+4.8Replies to reviews 7%92+6.5Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 16 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★177 Google reviews · 4 photos
97%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pye-Barker Fire & Safety 4.9 out of 5 based on 177 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for prompt service, knowledgeable technicians, and friendly customer support regarding security system installations, repairs, and billing inquiries. Recurring themes include efficient troubleshooting and clear communication during equipment setup. A common criticism in lower-rated reviews involves unexpected activation fees or costs for equipment malfunctions that were not clearly disclosed during the initial consultation.
Google rating: 4.9 out of 5 from 177 reviews (97% five-star).
Reviews on this page: 179 Google reviews (167 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 22, 2026.
Service: Fire Protection serving Seat Pleasant, Maryland.
Data from Google, last updated October 28, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Pye-Barker Fire & SafetyFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pye-Barker Fire & Safety: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pye-Barker Fire & Safety: 93/100 on this factor. Category median: 81.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pye-Barker Fire & Safety: 87/100 on this factor. Category median: 82.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pye-Barker Fire & Safety: 34/100 on this factor. Category median: 92.D
34
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pye-Barker Fire & Safety: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pye-Barker Fire & Safety: 92/100 on this factor. Category median: 79.A
92
Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
4.9of 5
5 stars17497%
4 stars21%
3 stars11%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
99%praise
Praise24699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price18%
Reasonable754%
Overpriced18%
Not sure431%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8133%
Speed & response7028%
Quality & results4418%
Would recommend2912%
Communication114%
Honesty & trust73%
Price & value62%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I called to review my bills, and Veronica helped me with the utmost professionalism and kindness.”
“prompt, and quick service when issue related to a dealer account was presented.”
“Great service, excellent customer service, thanks Vanessa you did an amazing job.”
“I strongly endorse Pye-Barker, and will use them again if the need arises.”
“He was polite, answered our questions, and sent us documents for our panel so we can troubleshoot on our own if necessary.”
“We stayed with ABC Burglar Systems this long for a reason -- they’re dependable and trustworthy!”
“Over the years, the service has been affordable, and even now competitive.”
“Excellent customer service and overpriced for something that went wrong with the equipment.”
People customers mention
Thor22 reviews
Vanessa11 reviews
Alarm7 reviews
Dozier6 reviews
System5 reviews
Rich5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKristy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Christa Ferrante saved me around $500! I changed network providers and could not get my security cameras to connect to the new network. I was told it would be about $500 for the security company to come out and reinstall them. Christa gave me some tips to try and I was able to reconnect the cameras to the new network. THANK YOU!!!
SSammy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
What can I say about Veronica, other than no review could possibly do her justice. Always there for me, know her business COLD and gets the job done, ASAP. What more can you ask for?
Don't know where my business would be with her.
Thank You V, for all you do.
SSolbiato1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I called to review my bills, and Veronica helped me with the utmost professionalism and kindness. She was absolutely terrific.
IIsaiah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
prompt, and quick service when issue related to a dealer account was presented. quick resolution, and very detailed service. Veronica Shwanz the Central Station Supervisor did a phenomenal job addressing the issue.
SSusanLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Christopher Dove provided great service today. We appreciate the prompt service, good troubleshooting, and corrective actions taken. Thank you Pye-Barker!
Reasonable price
LLangways1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Vanessa & team are outstanding. Friendly, professional & fast. An absolute pleasure to work with
Christa Ferrante saved me around $500! I changed network providers and could not get my security cameras to connect to the new network. I was told it would be about $500 for the security company to come out and reinstall them. Christa gave me some tips to try and I was able to reconnect the cameras to the new network. THANK YOU!!!
Response from the owner · 5 days ago
Thank you, Kristy Raley! We’re so glad you had a great experience. We'll share your wonderful feedback with Christa and wish you all the best.
S
Sammy Boyde5 reviewsiTotal number of Google reviews Sammy has written across all businesses on Google Maps, not just this one.
What can I say about Veronica, other than no review could possibly do her justice. Always there for me, know her business COLD and gets the job done, ASAP. What more can you ask for?
Don't know where my business would be with her.
Thank You V, for all you do.
Response from the owner · 2 months ago
Thank you, Sammy Boyde! Veronica will be thrilled to hear this. We appreciate you taking the time to acknowledge the great service.
S
Solbiato Sport (Solbiato)1 reviewiTotal number of Google reviews Solbiato has written across all businesses on Google Maps, not just this one.
prompt, and quick service when issue related to a dealer account was presented. quick resolution, and very detailed service. Veronica Shwanz the Central Station Supervisor did a phenomenal job addressing the issue.
Response from the owner · 3 months ago
Thank you, Isaiah Markham! We’re so glad you had a great experience. We'll share your wonderful feedback with Veronica, and wish you all the best.
S
Susan DyerLocal Guide · 33 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Christopher Dove provided great service today. We appreciate the prompt service, good troubleshooting, and corrective actions taken. Thank you Pye-Barker!
Price assessment: Reasonable price
Response from the owner · Edited 8 months ago
Hi Susan! Thanks for the kind words! We're lucky to have Jacob on the team—he’s always ready to help and make things easy for our customers. Don’t hesitate to reach out anytime you need us! We appreciate you.
L
Langways1 reviewiTotal number of Google reviews Langways has written across all businesses on Google Maps, not just this one.
Had an excellent experience with the customer service rep, Vanessa D on the phone. Paid my bill, and obtained other information. She emailed me right away. Happy with the experience.
Price assessment: Not sure
Response from the owner · a year ago
Hi! We’re so glad to hear you had a great experience with our customer service team! Making things quick and easy for our clients is always our goal, and it’s great to know we hit the mark for you. Thanks for sharing your feedback – we truly appreciate it! Let us know if there’s anything else we can do for you.
T
Terry Coons13 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
I was asked to leave a review concerning the tech Chris that was sent out on the latest service call. Chris was a lot better than the previous tech in that he explained what he was going to do now and in the future if the same problem occurs. Time will tell if the issue is fixed. I will say that I appreciate Pye-Barker sending someone out right away to tend to the problems.
Price assessment: Not sure
Response from the owner · 5 months ago
Hello Terry,
Thank you for taking the time to leave a review and share your experience with us. We are pleased to hear that Chris was able to provide you with a clear explanation of the service process and future steps. It's important to us that our technicians communicate effectively and address your concerns promptly.
We appreciate your feedback and are committed to ensuring that your security system functions smoothly. If you have any further questions or if the issue persists, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to help.
Thank you for choosing Pye-Barker Fire & Safety.
Best regards,
Pye-Barker Fire & Safety Team
A
Anne Keeler7 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
That's what we always strive to achieve, Anne Keeler! It's so good to hear about your experience with our team. We look forward to the opportunity to serve you again.
