Quality construction and restoration llc at a glance
Google reviewers rate Quality Construction and Restoration LLC 4.8 out of 5 based on 87 reviews, with the owner responding to 79 percent of them. Customers frequently highlight punctuality, clear communication, and affordable pricing for services including drywall, painting, flooring, and water damage remediation. While most praise the team’s professionalism and attention to detail, a small number of low-star reviews cite instances of rudeness and a failure to return calls or provide requested estimates.
Google rating: 4.8 out of 5 from 87 reviews (95% five-star).
Reviews on this page: 87 Google reviews (76 with written comments, 8 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 31, 2026.
Service: Home Remodeling Contractor serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
87 Google reviews we collected
4.8of 5
5 stars8395%
4 stars00%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
97%praise
Praise17997%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3921%
Staff & attitude3619%
Would recommend3016%
Price & value2916%
Speed & response2815%
Honesty & trust148%
Communication95%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Moving to the Charlotte area, it was easy enough to find contractors to show up—the real challenge was finding anyone who actually delivered good quality work.”
“Professional, reliable, and great attention to detail.”
“Very rude bad service”
“I would definitely recommend them to anyone needing home repairs or painting services.”
“If you want top-tier quality done right the first time, I can't recommend him highly enough!”
“Not only was the work they done top tier they also are affordable.”
“Had Hugo come out and look at a property for estimates and got a structural engineer report for a more accurate estimate because of foundation damage.”
“They are responsible and respectful of your home and punctual.”
“Hugo and his team are amazing, they are honest, hard working and professional.”
“Quick, clear, and transparent communication from start to finish.”
People customers mention
Hugo26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent Work and Great Service!
I had a great experience with Quality Construction! They did an excellent job with the painting and repaired the valves on my kitchen faucet. Everything turned out great, and I’m very happy with the results. Professional, reliable, and great attention to detail. I would definitely recommend them to anyone needing home repairs or painting services. Thank you for the amazing work!
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Carmen, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you were pleased with both the painting and the kitchen faucet valve repairs. Delivering top-quality craftsmanship and reliable service at a fair price is always our goal. Thank you for recommending Quality Construction, and please don’t hesitate to reach out if you need anything in the future!
Mark Schnorr1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Moving to the Charlotte area, it was easy enough to find contractors to show up—the real challenge was finding anyone who actually delivered good quality work. Most of what we saw was disappointing and inferior. Finding Hugo at Quality Construction and restoration was a complete game-changer.
His craftsmanship and overall ability are truly superior. He installed all new windows at our house and did a complete bathroom remodel. On top of his exceptional skill, he is wonderful to work with—always going above and beyond expectations to ensure every detail is handled right. The work was an outstanding value for the price, and we couldn't be happier with the results. If you want top-tier quality done right the first time, I can't recommend him highly enough!
Price assessment: Great price
Services: Install flooring, Water damage repair, Paint indoors, Drywall painting, Siding painting, Exterior painting, Remodeling, Drywall installation, Interior painting, Repair flooring, Wood painting, Exterior painting, Drywall repair, Service not listed
Response from the owner · a week ago
Thank you for the fantastic review, Mark! We are thrilled to hear how happy you are with the bathroom remodel and window installation. Providing high-quality work, attention to detail, and great value is what we strive for every day. We truly appreciate your recommendation and the opportunity to work on your home!
John CampbellLocal Guide · 19 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Hugo and his team are professional, respectful and give quality service. From construction to paint and detail finish work, you won’t find a more capable team. I highly recommend this service and I’m confident you will be happy with the outcome of your project.
Hi John, thank you so much for taking the time to leave such kind words and support. Me and the entire crew are very grateful for the opportunity to work on your home and glad you are happy with the construction, paint, and detail finish. It’s always our pleasure to deliver quality service to our clients. Thank you again from all of us at Quality Construction!
Carol TorrezLocal Guide · 29 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
This company did an amazing job replacing the original door of the house. Hugo was very clean and knowledgeable, and the result is amazing!
Highly recommend!
Price assessment: Great price
Services: Remodeling
Response from the owner · a week ago
Thank you so much Carol for your wonderful review and recommendation! It was truly a pleasure helping you replace the door and getting everything looking great. We take pride in clean, quality work for our Charlotte community. Thank you for trusting Hugo and the team with your home—don't hesitate to reach out if you need anything in the future. God bless you and your family!
Nicole Rice9 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Great company to work with. They did an amazing job!!! Not only was the work they done top tier they also are affordable. After 6 estimates they were still by far the lowest. Once completed they cleaned up and hauled everything away. Everyone was nice and treated my home with care. Hugo went over and beyond to make sure everything was completed and done correctly and nice.I absolutely recommend this company!!!
Thank you so much Nicole for your kind words and review. We are grateful for the opportunity to work on your home and glad you are happy with the remodeling and drywall work. We are truly proud to serve our Charlotte community. God bless you and your family.
TRAMAINE FOXX1 reviewiTotal number of Google reviews TRAMAINE has written across all businesses on Google Maps, not just this one.
This company is the place to go. Hugo and his team are amazing, they are honest, hard working and professional. They have done multiple jobs for me and I’m on the schedule for more. They are responsible and respectful of your home and punctual. Knowledgeable about anything dealing with a home . If you need anything done to your home I vouch for this company, I look forward to working with this company on my future projects.
Thank you so much Tramaine for trusting Hugo and the team with your home projects. It is always a pleasure working with you, and we look forward to the upcoming projects on the schedule. We are proud to serve our Charlotte community. God bless.
jordan thomas2 reviewsiTotal number of Google reviews jordan has written across all businesses on Google Maps, not just this one.
Hugo provided excellent service. Quick, clear, and transparent communication from start to finish. Needed fast service with multiple different repairs for a rental property and he came out same day to assess. He completed the work on a quick timeline and the work was exceptional. Will be using him as my primary in the future.
Response from the owner · 3 weeks ago
Hi Jordan. It was a pleasure to help and provide our drywall paint and expertise to help out. We are greatfull for your review
J2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We had a great experience with Hugo and the team at Quality Construction. They were fast, efficient, and did excellent work. Hugo was incredibly responsive throughout the entire process. He checked in with us every day and made sure we always knew what was going on. He also came by each evening to clean up and pick up materials, which we really appreciated. Everything was handled professionally from start to finish, and we’re very happy with how the project turned out. Would absolutely recommend Hugo and Quality Construction.
Thank you so much paige for your kind words. We are great full. And we are glad that you chose quality construction for your water damage restoration issues. We are happy to serve clients like you in the entire charlotte area.
Kerim Elsherif15 reviewsiTotal number of Google reviews Kerim has written across all businesses on Google Maps, not just this one.
These guys do excellent work. They are organized and on time. Fixed our bedroom and closet.. drywall, paint and floors. Great work! Would hire them again..
Thank you. So much Kerim for giving me and my employees the opportunity to fix your water damage issues. We are proud and thankful. For the work. God bless you and your family.
