matilde llamacchima1 reviewTotal number of Google reviews matilde has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buena atención , personal muy atentos.
Quantum Physical Therapy & Chiropractic Care
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%90+25.4Replies to reviews 8%87+7.2Momentum penalty47−5.3Experts Score= 86Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 99 chiropractorsPosition by Experts Score among all companies we track in this category. · better than 19%
4.9 ★★★★★ 269 Google reviews · 9 photos
98%five-star reviews
4.61★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
Quantum Physical Therapy & Chiropractic Care at a glance
Google reviewers rate the clinic 4.9 out of 5 based on 269 reviews, with the owner responding to 97 percent of them. Patients frequently describe the staff as professional and attentive, noting that physical therapy, acupuncture, and chiropractic services effectively reduced pain and improved range of motion. Many also appreciate the flexible scheduling that allows visits without appointments. A small number of low-star reviews criticize phone communication for causing wasted travel time and describe unequal treatment or judgmental behavior from specific staff members.
- Google rating: 4.9 out of 5 from 269 reviews (98% five-star).
- Reviews on this page: 269 Google reviews (230 with written comments, 12 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 13, 2026.
- Service: Chiropractor serving Freeport, New York.
Data from Google, last updated November 6, 2026.
Score profile vs other chiropractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quantum Physical Therapy & Chiropractic Care: 93/100 on this factor. Category median: 96.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quantum Physical Therapy & Chiropractic Care: 90/100 on this factor. Category median: 97.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quantum Physical Therapy & Chiropractic Care: 47/100 on this factor. Category median: 100.C
47
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quantum Physical Therapy & Chiropractic Care: 87/100 on this factor. Category median: 49.A
87
Bar = this company · dark tick = category median.
Star ratings
269 Google reviews we collected
- 5 stars26398%
- 4 stars31%
- 3 stars00%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
- Praise21399%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12257%
- Would recommend4923%
- Quality & results2813%
- Honesty & trust73%
- Communication52%
- Speed & response42%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very knowledgeable about body and different injuries and proscribing the proper exercises to build muscle strength.”
“I recommend this place to anyone who was in a car accident or just struggling with ROM and old injuries.”
“Excellent service Great service, absolutely fantastic.”
“This location got worst acupuncturist mane P and his assistant very judgmental toward patient and make fun of their illness.”
“The atmosphere is welcoming and positive, and you can feel that they genuinely care about every patient who walks through the door.”
“The exercises were explained clearly, and I could really feel the progress each week.”
“I didn’t think that I was going to get better as fast as I did.”
People customers mention
- Kathy 6 reviews
- Kim 6 reviews
- Baldwin 6 reviews
- Marco 5 reviews
- Grace 3 reviews
- Jay 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mira8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This place is great. The Pts are all professional . They are great with txs .The PTs start off with manual massage to the areas that are painful.then followed by Tens machine with heat. The acupuncturist are also great and informative. The pt aide is also very helpful . Right after each txs my pain is bearable. I…
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very mindful, knowledgeable helpful place. They got me through my accident recovery quickly and safely from PT, acupuncture and the many different doctors I was seeing. Couldn't thank them all enough for the support during my long recovery.
Jemily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is the best rehab facility I’ve been to. The PTs Kathy, Kim, Grace, Marco and the acupuncturists are all amazing. I’m definitely recommending this to my friends!
Brianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I am so thankful to the Quantum Physical staff at the Baldwin location! For example: Sharon, Jana, Ryan, Kim, Kathy, Grace, and Marco have been especially knowledgeable, supportive, kind, and patient throughout my healing and recovery process. The entire team feels like family at this point lol I appreciate you, thank you all so so much
Charmaine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
You guys are the best and you help me to improve the quality of life. I love everything you did to me. I really appreciate the encouragement, the patience and this is the best to be.
JacklynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Professional and precise. The staff is compassionate and attentive. They are always looking to improve outcomes. The best part is not needing an appointment and coming at the time of day that suits your needs. The therapeutic interventions offered are fantastic. Recommend this office to all my friends
Photos
Customer reviews
4.9 ★★★★★ 269 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Shelly GuillermoLocal Guide · 42 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's the happiest place on earth!!
Tina Aisha8 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is truly amazing. I was referred to this place from my lawyer after wasting one month at a place that did nothing for me but run up my insurance policy. Within a month I already saw change from the exercise, workout, and the massages. My body and range of motion has shown progress. I didn’t think that I was going to get better as fast as I did. It’s been almost 4 months now and I’m back to work still receiving treatment, I’m just building muscle strength and getting stronger with the help of Ms.Kim the physical therapist . She is very knowledgeable about body and different injuries and proscribing the proper exercises to build muscle strength. Everyone from the front desk ladies, all the other physical therapist and staff members, the acupuncture doctors are simply amazing, friendly and all willing to help. I can tell you this place really cares about their patients and making sure they walk out the door stronger and healthier than the way they came in. I recommend this place to anyone who was in a car accident or just struggling with ROM and old injuries.
Mira Rio8 reviewsTotal number of Google reviews Mira has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is great. The Pts are all professional . They are great with txs .The PTs start off with manual massage to the areas that are painful.then followed by Tens machine with heat. The acupuncturist are also great and informative. The pt aide is also very helpful . Right after each txs my pain is bearable. I must say I am getting better everytime. The doctors are attentive to my needs. The place is always clean. I highly recommend this place . MIRA
Response from the owner · 8 months ago
Thank you so much, Mira, for your kind review and recommendation! We're happy to hear that you're feeling better with treatment and that our team has been able to support your recovery. We truly appreciate your trust and look forward to continuing to help you feel your best!
Nicole Buysse5 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery mindful, knowledgeable helpful place. They got me through my accident recovery quickly and safely from PT, acupuncture and the many different doctors I was seeing. Couldn't thank them all enough for the support during my long recovery.
Response from the owner · 8 months ago
Thank you for trusting us with your care! We're happy to hear that our team was able to support you throughout your recovery. We truly appreciate your feedback and wish you all the best!
Edras Zavala3 reviewsTotal number of Google reviews Edras has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service 👏 👍
Response from the owner · 8 months ago
Thank you so much! We truly appreciate your support and are glad you had an excellent experience with us! 💙
Jemily Verde5 reviewsTotal number of Google reviews Jemily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the best rehab facility I’ve been to. The PTs Kathy, Kim, Grace, Marco and the acupuncturists are all amazing. I’m definitely recommending this to my friends!
Response from the owner · 8 months ago
Thank you so much for your amazing review! We’ll be sure to share your kind words with Kathy, Kim, Grace, Marco, and our acupuncture team. We truly appreciate your recommendation and are so glad you had a great experience! 💙
Ebony3 reviewsTotal number of Google reviews Ebony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent quality and compassionate care! Highly recommended.
Response from the owner · 8 months ago
Thank you so much for your kind words! We truly appreciate your recommendation and are grateful for the opportunity to provide compassionate care. 💙
Brianna D. Oree2 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am so thankful to the Quantum Physical staff at the Baldwin location! For example: Sharon, Jana, Ryan, Kim, Kathy, Grace, and Marco have been especially knowledgeable, supportive, kind, and patient throughout my healing and recovery process. The entire team feels like family at this point lol I appreciate you, thank you all so so much
Response from the owner · 8 months ago
Thank you so much for your kind words! We truly appreciate you recognizing our Baldwin team, we’re so glad they’ve been able to support you throughout your recovery.
Darsky Sylvestre3 reviewsTotal number of Google reviews Darsky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice & respectful
Response from the owner · a year ago
Thank you! We’re glad you felt respected and welcomed, that’s exactly what we aim for! 💙
Quantum Physical Therapy & Chiropractic Care on Google Maps →
Business details
- Address: 1308 Grand Ave, Baldwin, NY 11510
- Phone: (516) 223-7533
- Website: quantumptandchiro.com
- Service area: Freeport, NY