Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts

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Queen City Cleaners

House cleaning service · Charlotte, NC

5.0 ★★★★★ 97 Google reviews · 22 photos
100%five-star reviews
100%reviews answered by the owner
Oct 2026latest review
📞 Call (980) 485-6654Request a call backWebsite ↗

Queen City Cleaners at a glance

Google reviewers for Queen City Cleaners in Charlotte, NC, consistently rate the house cleaning service five stars based on ninety-seven reviews. Customers highlight punctuality, clear communication, and easy scheduling as key aspects of the experience. The recurring theme is thorough attention to detail, with clients noting that overlooked areas were cleaned effectively, leaving homes feeling refreshed and organized. No low-star reviews were provided to identify specific criticisms, though the owner responded to all feedback.

  • Google rating: 5.0 out of 5 from 97 reviews (100% five-star).
  • Reviews on this page: 97 Google reviews (96 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Apartment Cleaning Service serving Charlotte, North Carolina.

Data from Google, last updated November 2, 2026.

Star ratings

97 Google reviews we collected

  • 5 stars97100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 96 written reviews

  • Praise118100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3530%
  • Speed & response2925%
  • Staff & attitude2824%
  • Would recommend108%
  • Honesty & trust87%
  • Communication65%
  • Price & value22%

What customers talk about

We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The team did a wonderful job preparing our home for a special event.”
  • “I appreciated how easy it was to schedule an appointment and how responsive the company was throughout the process.”
  • “The cleaners were friendly, professional, and efficient.”
  • “Highly recommended cleaning service.”
  • “I came home after the cleaning appointment and honestly had to double-check that it was my house.”
  • “The booking process was simple, communication was clear, and the quality of the cleaning exceeded expectations.”
  • “It was worth every penny.”

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

5.0 ★★★★★ 97 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Meagan Fulton1 reviewTotal number of Google reviews Meagan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very, very impressed with Cecilia and her partner. Really happy with the level of detail they cleaned our home!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Standard cleaning
Response from the owner · a week ago

Thank you so much, Meagan! We’ll be sure to pass your praise along to Cecilia and the rest of the crew. It was a pleasure taking care of your space! ✨

Parker Monroe1 reviewTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They paid attention to details that many cleaning companies overlook. It made a noticeable difference in the final result.

Response from the owner · 2 months ago

Thank you for choosing Queen City Cleaners, Parker! Our crew takes pride in going above and beyond on every job, and we appreciate your support! ✨

Nolan Stokes2 reviewsTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great communication and quality work. 🌟

Response from the owner · 2 months ago

Thank you, Nolan! We strive to make every interaction seamless and provide service you can count on. We value your business!

Chloe Montgomery2 reviewsTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The house felt lighter, cleaner, and more comfortable after the service. It was worth every penny.

Response from the owner · 2 months ago

We're so glad you enjoyed the results, Chloe! Creating a relaxing space for you to come home to is our favorite part of the job. 🏠

Christian Hayes2 reviewsTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I appreciated how easy it was to schedule an appointment and how responsive the company was throughout the process.

Response from the owner · 2 months ago

Thank you, Christian! Keeping things smooth and straightforward for our clients is top priority for us. We appreciate your recommendation! ✨

Elijah Foster2 reviewsTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team did a wonderful job preparing our home for a special event. Guests even commented on how great everything looked.

Response from the owner · 2 months ago

Thank you for trusting us with your home before your event, Elijah! We're thrilled that everything turned out so well for you and your guests. 🎉

Christian Porter1 reviewTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I booked a recurring cleaning service and have been consistently impressed by the quality of each visit.

Response from the owner · 2 months ago

We really appreciate your ongoing support, Christian! Providing top-quality care on every single visit is what we live for. 🏠

Jett Mercer2 reviewsTotal number of Google reviews Jett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic results and excellent customer service.

Response from the owner · 2 months ago

Thank you, Jett! Delivering great service and taking care of our clients is what we're all about. We appreciate your business! 👍

Noemi Sinclair2 reviewsTotal number of Google reviews Noemi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every room looked carefully cleaned rather than quickly rushed through. That level of care really stood out.

Response from the owner · 2 months ago

Thank you, Noemi! Taking our time to do things right the first time is fundamental for our crew. We value your feedback! ✨

Grayson Holloway2 reviewsTotal number of Google reviews Grayson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They transformed areas that had been neglected for months. The difference was noticeable immediately.

Response from the owner · 2 months ago

Thank you for choosing us, Grayson! Knowing our team made a positive impact on your space means the world to us. 🏠

Queen City Cleaners on Google Maps →

Business details