Reviewers frequently praise the friendly staff, clean equipment, and efficient service at this car wash. However, several customers report dissatisfaction with membership pricing, aggressive subscription solicitation, and instances of unauthorized billing or missed spots on vehicles.
Google rating: 4.9 out of 5 from 669 reviews (95% five-star).
Reviews on this page: 669 Google reviews (495 with written comments, 61 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Car Wash serving Las Vegas, Nevada.
Data from Google, last updated November 9, 2026.
Star ratings
669 Google reviews we collected
4.9of 5
5 stars63595%
4 stars162%
3 stars71%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 495 written reviews
98%praise
Praise38998%
Complaints92%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18246%
Quality & results7419%
Speed & response6015%
Would recommend4712%
Price & value164%
Communication103%
Honesty & trust92%
What customers talk about
We read 495 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tristan was very professional, informative and nice.”
“I had a great experience at Quick Quack Car Wash on Bonanza Rd!”
“Not worth the membership, being new means good quality, cars comes out dirty and the rims the worst the only good thing is the vacuum and the staff.”
“Super fun and quick car wash and I had a simple and easy time!”
“…communication to her team member and showed great leadership overall 10/10 to manger and to team member Criselia…”
“Great employees always friendly i got the membership and it was well worth it”
“…ices now are okay and after a few months the membership is definitely overpriced and for it being located on the east side I would’ve expected cheaper…”
“Annette was really helpful and answered all of my questions.”
“It's refreshing to find a place with great customer service and a team that genuinely cares.”
People customers mention
Michael8 reviews
Carwash6 reviews
Mya5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They wouldn’t let me into the car wash because my car was too dirty. Isn’t that why I need a car wash? I’ve been a monthly subscriber for years and never had this happen before. My vehicle is no dirtier than it normally is. It’s a truck and sometimes a little bit of mud collects on the running board. That’s just life. That’s why I have a monthly Carwash membership. So frustrating. The girl attending me said that she can’t let me into the Car Wash because if they did, they would have to clean out the entire Car Wash. That’s obviously not true because I run my vehicle through a quick quick car wash in Utah like this all the time and it never shuts the place down. I don’t think it’s the girl’s fault though. She ran into the office to confirm what she was saying and came back with the same answer. So it sounds like a policy for this location. Terrible policy.
Oh, I know, but it's the pockets of mud that I need washed off. That's why I'm at the car wash. I don't want to have to go to a car wash before I can go to another car wash. Like I said, the girl was polite and asked me to go wash off somewhere else. But, THAT, is the problem. I went down the street and found a WOW Carwash who saw the same mud on my truck and happily checked me in and ran my truck through their carwash. Did a great job. Maybe WOW Carwash has higher grade equipment that can handle dirtier vehicles. I don't know. But they took care of me when you wouldn't. That's the part that is so frustrating. I hope you understand.
Response from the owner · 3 weeks ago
Hello Mike Sharp - We apologize for any inconvenience. We wash dirty cars and trucks every day. However, if a vehicle has pockets of mud, we do ask that those pockets be sprayed off before entering the tunnel. We make this request because the safety of your vehicle and any vehicle traveling behind you is of top importance. Our customer put their trust in us to protect their vehicle and we take that responsibility seriously. Pockets of mud can have small rocks embedded and if they are not sprayed off before entering the tunnel they can scratch not only your vehicle but any vehicle traveling behind you. So, while it is not always a popular choice, we do qualify every vehicle before entering our tunnel to ensure that we are taking all appropriate safety measures. Our store leader would be happy to reach out directly to address any questions or concerns about your visit - please send your phone number and license plate to [email protected]
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Alejandro Arroyo3 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
I’ve been a subscriber to their Ceramic Car Wash membership for quite some time, paying around $50 a month for both my car and my girlfriend’s. Up until now, I haven’t had many complaints, although I’ve honestly never noticed much of a difference between their most expensive wash and their cheapest option.
However, today’s experience was the final straw for me.
I arrived at approximately 8:00 PM, which is my usual time to visit since I work long hours and typically don’t get off until later in the evening. After waiting about 10 minutes for someone to check me in, I finally asked an employee why the membership lane wasn’t opening automatically. That’s when she informed me that they were closing.
This caught me completely off guard because, to my knowledge, they had always closed at 10:00 PM. I was never notified that their operating hours had changed. After looking into it, I discovered that their new closing time was 9:00 PM.
What frustrated me even more was that by approximately 8:15 PM, much of the equipment and surrounding areas appeared to have already been shut down, despite there still being 45 minutes until their advertised closing time.
I completely understand that employees want to finish their shifts and get home on time. I respect that. However, as a paying customer, especially one spending approximately $600 a year on memberships, I don’t think it’s unreasonable to expect the business to remain fully operational during its posted hours.
Rather than make an issue out of it, I decided to leave because the employees didn’t seem particularly happy about having another customer arrive.
What disappoints me most isn’t necessarily the change in hours, but the lack of communication and the overall experience. If you’re going to reduce your operating hours, at least notify your paying members. And if your business advertises that it’s open until 9:00 PM, customers shouldn’t feel unwelcome for arriving nearly an hour before closing.
I’ve been a loyal customer and have continued paying for their premium service despite questioning whether it’s even worth the additional cost. Unfortunately, this experience has made me seriously reconsider maintaining both memberships.
For $50 a month, I expected better communication, consistency, and customer service. Very disappointing.
Response from the owner · 6 days ago
Hello Alejandro Arroyo - We apologize that you had an unsatisfactory experience and that your recent visit left you feeling disappointed.
We would like to clarify a couple of details. This location has always maintained a 9:00 PM closing time; its hours have not recently changed from 10:00 PM. After reviewing the footage from your visit, we confirmed that the location remained open and continued accepting customers until its scheduled 9:00 PM closing time. We apologize for any confusion during your visit; however, our Assistant Store Leader, who spoke with you that evening, confirmed that they specifically informed you that the wash was still open and you were welcome to proceed with your wash. We apologize if there was any confusion or misunderstanding during that conversation.
While our team had begun some routine closing duties during a period of very low customer traffic, those duties should never come at the expense of being ready to assist arriving guests. We understand your frustration with the delay at check-in, and our Store Leader is addressing expectations with the team to ensure someone is available and ready to welcome customers throughout operating hours.
We also want to address your comments about the difference between our wash packages. We offer 3 levels of washes at Quick Quack, and all 3 come with our clean car guarantee. If you are ever unsatisfied with your wash, please always pull around and let us know so that we can address it right away. We'll always do everything to make sure you don't drive dirty. While our "Good" Wash is a basic wash and dry, our "Lucky Duck" and "Ceramic Duck" washes include a variety of products and features to not only clean but also contribute to the long-term care of your vehicle. These features include Rain Repellent, Wheel Bright, Undercarriage Rust Inhibitor, Tire Shine, Triple Foam, a 3-step paint sealant, and Ceramic Wax. We want our members to feel confident that they're receiving the benefits of the wash they've selected.
We truly value your membership and don't want a disappointing visit to overshadow the many times you've trusted us with your vehicles. Every guest deserves a welcoming experience, whether they're visiting first thing in the morning or shortly before closing. Thank you for bringing this to our attention and giving us the opportunity to reinforce that expectation with our team.
Our store leader would be happy to reach out directly to address any questions or concerns. Please send your phone number and license plate to [email protected].
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Yurisley Migoyo7 reviewsiTotal number of Google reviews Yurisley has written across all businesses on Google Maps, not just this one.
I would give a lower rating if I could, but it’s not possible. When they first opened, I paid for a promotional offer and went back once more that same month; my car ended up dirty, so I decided not to return. However, the following month, they automatically charged $50 to my card without my consent—and this has happened three times now. Due to a lack of time, I hadn’t been able to go there to ask why. It’s outrageous to be robbed like this. I finally went in this week, and they basically admitted that this happens. I already knew of a friend who had to cancel their bank card because money was being withdrawn without their authorization. They gave me a card with a phone number that’s answered only by an AI—it’s a useless, garbage automated system. No one ever answers; it just directs you to send an email. I do not recommend this place at all. And, to reiterate, the cars come out dirty—even though I paid for one of their most expensive service packages.
Response from the owner · 2 weeks ago
Hello Yurisley Migoyo - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the first month of our unlimited membership. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We would be happy to help you connect with customer service to answer any questions and manage your account. Please send your phone number and license plate to [email protected]
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Laurie Klein1 reviewiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Thanks Rick Carns! We hope to serve you again soon!
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Victoria FernandezLocal Guide · 23 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Awesome customer service. Tristan was very professional, informative and nice. Grand opening free wash was also nice. The. I was provided air freshener from Mashia.
Price assessment: Great price
Response from the owner · a month ago
Thanks Camarrie Bangs! Thank you for taking the time to leave us a wonderful review! We're glad to hear that you had a positive experience with our business.
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Vanessa Esber5 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Thanks Vanessa Esber! We are glad to hear that you had a great experience with our service and appreciate you taking the time to leave us a review.
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Josemari O. Calip (Joma)Local Guide · 86 reviewsiTotal number of Google reviews Josemari has written across all businesses on Google Maps, not just this one.
First time in this place very interested in. Did not realize it's a Sacramento city base where I'm originally second home to me but friendly location, friendly staff and exceptional car wash. Customer service. Definitely come back in this location when I'm in around this town and thank you to the guys that brings it in. Mashia My show was I believe the assistant manager and she helped me exceptionally definitely will visit this location and then many more come.
Price assessment: Reasonable price
Busyness: A little busy
Response from the owner · a month ago
Thanks Josemari O. Calip (Joma)! We appreciate that you took the time to review and share your experience with us. We hope to serve you again soon
