Customers frequently praise the shop for honest pricing, thorough diagnostics, and timely repairs on various vehicle issues. Positive reviews highlight transparent communication, friendly staff, and a family-oriented atmosphere that builds long-term trust. However, several low-star comments criticize the business for failing to return calls or follow up on appointments, with some customers reporting broken parts or lack of notification regarding pickup times.
Google rating: 4.9 out of 5 from 203 reviews (93% five-star).
Reviews on this page: 203 Google reviews (157 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 22, 2026.
Service: Auto Repair Shop serving Louisville, Kentucky.
Data from Google, last updated October 29, 2026.
Star ratings
203 Google reviews we collected
4.9of 5
5 stars18993%
4 stars84%
3 stars21%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
99%praise
Praise27999%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6322%
Staff & attitude5620%
Honesty & trust5519%
Price & value4516%
Would recommend2810%
Speed & response259%
Communication114%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They fixed everything that I took my car there for!”
“Shawn Livers is exceptional, his professional calm demeanor, to a situation of a gas leak under my 2011 Cadillac to repair with a problem solve made my day!”
“…it safe on the road again, Thank you R & W Automotive A Family owned Trustworthy Business, Ya'll are a Life Savor, Service with a Smile You Got Style…”
“…for the last 4 years and have always done exceptional work and with a great price and a home atmosphere that makes you want to come back they are not…”
“I highly recommend them if you’re looking for great mechanics.”
“We appreciate the honesty and care they take when diagnosing issues and fixing them in a timely manner .”
“…parate occasions to do business with this shop, the first time Scott never called me back and only remembered because a family member came in with the…”
“They were very transparent and so helpful-Explained everything and got my car done in a timely manner.”
People customers mention
Scott14 reviews
Sean3 reviews
Kim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Shawn Livers is exceptional, his professional calm demeanor, to a situation of a gas leak under my 2011 Cadillac to repair with a problem solve made my day! When I inquired of cost, Shawn stated 30 minutes of labor new bolt to secure from gas manifold good to go $83.00 WoW that is the best service! Matt England is a Great Talented Mechanic, he repaired my Cadillac making it safe on the road again, Thank you R & W Automotive A Family owned Trustworthy Business, Ya'll are a Life Savor, Service with a Smile You Got Style Mile After Mile!
S
Stacy Sizemore2 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Scott and the whole team are wonderful. This is truly the best place to get service done on your vehicles. We appreciate the honesty and care they take when diagnosing issues and fixing them in a timely manner . R&W is the best!
The entire team at R&W was so amazing to work with! They were very transparent and so helpful-Explained everything and got my car done in a timely manner. I highly recommend them if you’re looking for great mechanics.
Services: General repairs & maintenance, Auto engine diagnostic
S
Steve Wesley7 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I had a great experience with R&W Automotive! They were able to quickly diagnose and fix the A/C in my car, and the service was fast, professional, and friendly. It’s hard to find an auto shop that’s both efficient and trustworthy, and they exceeded my expectations. I highly recommend R&W Automotive to anyone looking for honest, quality service. Thank you, Scott, and team, for getting me back on the road with cold air again!
Price assessment: Reasonable price
Services: Air conditioning
G
Greg Shaufer2 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
R&w is a great automotive shop we've been going to these people for the last 4 years and have always done exceptional work and with a great price and a home atmosphere that makes you want to come back they are not a company that rips you off they are always there to help and we'll go out of their way to help you out
Price assessment: Great price
Services: Steering & suspension repair
S
Susie CriglerLocal Guide · 13 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
I've been going to R & W for over 15 years. The service is great, they always have your car ready when promised, the work is top notch, they definitely know what they are doing, reasonably priced, the people are very friendly, Couldn't ask for better service! I wouldn't take my car anywhere else!!
T
Tiffany Coverdell6 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
I always receive top notch service and honest pricing for repairs and maintenance at R&W. Scott, Sean and Kim are amazing! I highly recommend them as a reliable and dependable local business.
